this mark computer repair i sign up with homeadvisor month ago and when i sign up they told is membership fee and is no obligation to cancel anytime on the phone so after 2 days i call ed to cancel but they hang up on me and trying to gave me a credit of 100 dollars to try it again and after one week i called back to cancel the membership they told no refund so i called my credit card company to dispute the amount so homeadvisor send me to collection instead of reply back to the dispute i did thru my credit card company even i didn't sign any paper
Enrolled with Home Advisor effective 8/30/2018 - annual fee of $347.98 deducted from our account. We Requested only Alarm and Camera Job leads . During a two week period we were billed an additional $518.68 for leads, of the $518.68 only two of the leads were for Alarm and/or Camera jobs. The billing for those two was $33.75 leaving a balance of $484.93 for job leads in field/area not requesting. We have requested our account closed with them. Emailed Home Advisor several times to correct the issue, no response. We have since closed our credit card so Home Advisor would not continue to charge our credit card. Spent over an hour on the phone 9/28/2018 with one of the supervisors from Home Advisor, who acknowledge we were billed in error, but that Home Advisor would NOT refund us for their error of charging us for Lead Types we had not requested We have requested a refund of our money several times, but as of today we have not received any refunds for their errors.
Recently I inquired about how Home Advisor worked for professionals. Miles got in touch with me and answered my questions. At that time I decided it wouldn't be a good fit for our company and I told Miles that. He wouldn't take no for an answer. Since then I have been getting harassing emails from him. It's scary that he also has access to all of my contact information including my address. I've politely asked him to remove my information, I've been unsubscribing to their emails and for some reason I still get lots of emails for leads and from Miles as well. See email below. He crossed the line. I have stopped answered my phone for him but never hung up on him. He no longer leaves voicemails but will call a couple times in a row a few times a day.
DO NOT USE HomeAdvisor PRO. They lie and help themselves to your money. We signed up for this service in February. We were sold by a girl named Olivia, we were under the impression we would be working directly with her.
We were surprised when we were directed to an 800 number where we were on hold for an HOUR and fifteen minutes before talking to a person about the charges on our account. Olivia had told us we would only receive leads from verified homeowners and the cost was normally $60 dependant on the service.
We set up our account and the leads we received were not real. We had numbers that were wrong, services we didn't offer, and locations we didn't reach. We even had a lead, that when Googled, was DEAD. The leads were also $100+!
We tried to cancel after a month and the guy said he'd give us a refund and give us five free leads. He told us they were starting a new "opportunity" service where we only accept the leads we're interested in and are charged when the homeowner accepts the match. We thought it sounded a bit better so we stuck it out.
We just discovered our card has been charged for leads we didn't even get! I called customer service and this "lovely" gal named Brandi Prett told us she was the supervisor and as high as we could go. She kept interrupting me and wouldn't listen to a thing I said when I tried to explain that we shouldn't have had our card charged. She kept saying they don't refund leads and they don't guarantee them and we should know that. She told us if we didn't want to be charged we should turn our leads off. They have been off for months! She refused to do anything even when we said we wanted to close our account.
We've started disputes with our credit card company and will be looking into all avenues to prevent this corrupt business from stealing from any other small business owners.
I would like to cancel my account because its totally scam. You guys charging for nothing just for sending me info. WHY?
At the beginning you didn't tell me that gonna be charges for every lead. I don't wanna pay all those leads below..
04/28/2018 - $92.45
04/29/2018 - $61.63
04/29/2018 - $92.45
05/11/2018 - $61.67
05/15/2017 - $61.63 Those charges just for leads that we didn't even completed. PLEASE cancel my account immediately. My account has to be zero balance. If i do have something to pay just send me an invoice. I am DONE.
Alex family painting, LLC
My account # is [protected]
What a joke and a rip off. The salesman called me over and over and kept saying how they were owned by Angies List and totally legit. I see the complaint over and over. They take your $347 and tell you if you get a lead you have the option take it or call and set up appointment. What they don't tell you is that you are charged for every lead they give you even if it is an answering machine and no one calls back. They also said they would send random complimentary leads. Man was I surprised at how lame their leads were. The first four I received I thought were complimentary I gave them a call to see the quality of lead. Got an answering machine on all of them and no calls back. Then I find out that I am charged average of $50 each for these dead leads. I understand there is no guarantee of a lead but this is not what they advertise they told me I would not be charged for dead leads where I don't reach anyone. Ripoff then after 72hours they wont give your $347 back. Huge scam don't get ripped off by this service huge ripoff. Never ever again. I am thinking of cancelling my Angies List account as well because they were so dishonest.
very smart, but dishonest. if you keep going that way, you will lose all of your customers.
once you've got a problem, they will find a point in their policies that will be surely against you. Even if they don't have it there, they will make it up and change their rules. It's easy for them, they don't honor anything. Customers are no right and have no opinions when it comes to issues with HomeAdvisor. Oh god, what a terrible place.
Home Advisor is a complete scam for contractors. They only care about their contractors paying them, whether the lead is good or not. I have received exceptionally more bad leads than good, or even valid. Because they don't verify their customers. Overall, I think it's the worst lead based service out there based on how many false and bogus leads they have no problem sending, and charging the contractor for. And the vast majority of them are NOT cheap. They range anywhere from $15-$120!!! The contractor does not get a say whether or not, he or she would like to accept the lead. This results in bad leads coming through all the time that the contractor get's stuck paying for. Whether the customer did not input valid information, purposeful or otherwise, another business is scouting out the competition, or the customer is simply just inebriated on a Saturday night playing around with internet, and consequently, contractor's pocket books. It's a long, painful process to get refunded that only sometimes works if you sit on hold for 30 minutes waiting to scream at them after being escalated to a supervisor. And the automated system they have in place that is supposed to make it easier, simply doesn't work. None of this matters to their greedy business model. Because of this, they can't offer the cream of the crop in contractors, but just unsuspecting start up company's. Once a company gets a good reputation, and has been in business for a while, there is no sense in letting Home Advisor steal from your bottom line any longer. Obviously, there is an exception to this rule because I have been in business for 10 years with NO bad reviews and have been involved off and on with Home Advisor. But today was my final straw and I will no longer be offering them access to my stellar business practice and quality of work. As many other smart, reputable businesses have done in the past. This makes Home Advisor almost as bad for homeowners as contractors. Because the homeowner is not getting well established, excellent contractors to choose from in most cases. This is also contrary to how Home Advisor tries to market itself. But in truth, Angie's List has much better quality contractors available. As well as other lead based services. I would not recommend any homeowner, or contractor utilize Home Advisor. All you have to do is look on the web for reviews, or their BBB complaints to see that the vast majority of people agree. They are littered with complaints and bad reviews. I would not be able to stay in business like that, why can Home Advisor?
My firm did business with home advisor over a year ago to a horrific business experience and false charges for non legitimate leads. Like painters looking for work not a job lead for my painting firm needless to say after horrible wrangling with them they issued me some credits.
After over a year knew this was not working out too much money for nothing. Took forever to get the crooks to cancel but finally they did; but recharged me for 380.00 for every hard fought credit and threatened collection if I did not pay.
Paid the crooks and then blocked credit card Now some horribly pushy aggressive salesperson is continually calling my registered do not c all cell phone to try to get me to re-up and give a credit card AND NEW SCAM TRYING TO ALSO CHARGE A SIGN UP FEE INCREDIBLE
Why they are in business and not shut down by the FTC is a real question. This is not to say the contractors relying on this co. for business are bad. THIS IS JUST A REALLY BAD OPERATOR AND I URGE ALL CONTRACTORS TO BOYCOTT THEM. Try yelp if you are truly good you will get biz.
I am a roofing contractor who was asked to start working with Home Advisor Pro as one of their preferred roofing contractors. One week later and I owe Home Advisor Pro $550-650. I asked the sales lady not to proceed with our account, when there was a problem with our company address listing. Then she calls me back from her personal cell phone with the caller ID blocked, so she would not be recorded misleading me into their scam. She then signs me up after I told her not to and we start getting leads before I even knew we signed up. Plus the three leads; which cost about $70 each, on top of the $350 yearly subscription, turned out to be a waste of our time. No contractor should use this service; unless that contractor already charges too much for their services.
HomeAdvisor, formerly ServiceMagic WASTED MY MONEY. I am a contractor and signed up with them a couple months ago, only to find that most my time was being spent submitting "Credit Requests" for bogus leads they charged me for, instead of me going out and servicing clients.
After submitting "credit requests" for a number of bogus lead, they did not want to refund my money. I fought with them for a whole month and they came up with reasons as to why they weren't refunding my money. After I disputed this with my credit card company, they now sent it to collections!
In my opinion, HomeAdvisor is a HORRIBLE SERVICE. It was nothing but a money pit for me, NEVER AGAIN.
I used this service several years ago when it was still called Service Magic and had very good luck. I recently used them again and was inundated with calls and emails weeks afterwards form businesses not related to Home Advisor. I have been literally harassed by these calls and emails. I am very angry and upset as I specifically requested they not give out my personal information. It is unfortunate that what was a decent company would do this they have lost me as a customer I am telling everyone I know not to use this service.
I have been a client of Home Advisors for quite some time, and received many leads from them, some good, some bad. I have some crazy stories from the places they have sent me after I paid for a lead to bid for work, including a drug addict single mom offering me sexual favors in exchange for work. I still had to pay for that lead.
Today really frustrated me though. I received at least 10 leads today for small jobs, which I paid for as I received the lead. I then contacted each homeowner to see when I could schedule a time to look at the work and give them a bid. One of the customers told me she had received 25 calls today from other construction workers, and she never even requested the work.
Apparently she saw some link on facebook for a free gift, being offered by Home Advisors, but never asking for anyone to perform any work at her home. I chatted online with someone from their customer service dept. and was told they were not able to refund the money since they received a request for work and I accepted the job. I told them the hole facebook thing, but they wouldn't budge. I am now waiting for a manager to respond, but if this is not refunded I will never work with them again.
As far as I am concerned it is fraud, and very deceptive to the customer, who never wanted to be a customer.
As a small business owner, I try to treat my employees and customers well and trust my vendors to do the same. However, in August 2012, I disputed charges for my Service Magic Professional account. To my surprise, they flatly refused to provide documentation! (that’s not suspicious, right?). I closed my account but proposed settlement in modest monthly payments to avoid collection fees and credit damage AND (here was my mistake), provided my debit card number in good faith. They assured me that they would consider it and call back. That was the last I heard for months…
Fast forwarding to yesterday, October 22, 2012. To my complete surprise and without any authorization, Service Magic has debited my card for the full amount. Pay day is Thursday and now I can’t cover payroll! I call Service Magic to ask them to reverse the charges and they respond (NOT MAKING THIS UP) that as long as they have my debit card number they can charge as much as they want whenever they want! Desperate to cover payroll and honestly pretty angry too, I tell them that I am going to call my bank and stop payment. She responds (AGAIN, NOT MAKING THIS UP) that she will continue to charge my card for the full amount every day if I do that! I demand a manager and a few hours later (which I spend urgently trying to think of some way to cover payroll for these employees who are trusting that I will pay them for their hard work so they can support their families) a manager calls back, reads me my email suggesting settlement, and then tells me that if I agree (which is a lie-I only proposed, never approved) to settlement, it can be any amount due.
Well, I found their CEO on Linked In and emailed him and filed a complaint with the TX and CO Attorney General’s Offices, but I just wanted other business owners to know that it is better to generate your own leads or at least work with a company that will provide a foundation for their charges. As far as I’m concerned, if Service Magic can’t prove that they earned it, then it is fraudulent.
I tried this service magic to get leads, and I told them not to take money out of my account for leads to work I never got. well they told me i would get free leads and not have to pay, so i carefully never took more than the free leads. they lied and took almost 300.00 out of my account that i could not afford since i am on social security disability and only receive 924.00 a month. they wont credit my account, and i had to put a stop to their taking more money out of my account since they lied and said they would not again, and changed my debit card with my bank, and now today i got an automated message if i dont pay by friday september 14th it would be sold to a 3rd party collection agency. i am afraid to pay them on the phone or online for fear they will take more money out of my account..please help me.
I am very disappointed in the contractors I have gotten through Service Magic, and I no longer use this service as a source for referrals. The contractors pay to be included on the site, so there is no real screening done to ensure that qualified professionals are coming to your home. During the course of a kitchen remodel I had everyone from experienced contractors to outright frauds call me from my Service Magic request for referrals. I would not recommend anyone use this service, but would particularly caution women to be very wary of the contractors coming from this site.
They give you the name of 3 contractors in your area for whatever job it is that you need done. They say they have a guarantee that if the project isn't right they will contribute up to $500 to make it right. We hired one of the companies they recommended - paid the company half ($750) up front - job was barely started and never finished. We sent Service Magic all the documentation they requested - pictures, estimates to get the job finished, receipt from company we eventually hired to complete the job - then Service Magic says they have determined the request for a refund was not considered fair or reasonable! They never had any intention of helping make the project right by giving us some of our money back. They are completely dishonest - this is such a scam! Avoid Service Magic like the plague! They should be put out of business! When they leave this world they will all be rotting in hell!
I know first hand that ServiceMagic is a scam and if all the businesses got together they overcharged for bad leads there could be a class action lawsuit. ServiceMagic currently show 483 complaints filed against them with the BBB and the majority is for billing/collections issues. They never gave me credit for all the wrong leads they sent us, which was 99% of all the leads they sent us, so we disputed the charges with our credit card company. ServiceMagic never responded to their request to show proof the charges were legitimate so they credited our account. Now they have sent us to collection almost a year later 3 times. Incredible, that a company that does business this way is allowed to do so. I'm calling every tv station in our area that has an investigation team and beg for them to look into this. Does anyone smell SCAM spelled ServiceMagic?
There is a big lawsuit against ServiceMagic for numerous criminal and civil violations due to overcharging contractors, unlawfully charging canceled accounts, creating false websites under the names of contracting companies, and more. They do no real screening of contractors, so customer experiences are fairly random from contractors, but when there are problems, Service Magic is rarely of any help, despite guarantees. We are not alone in having been massively overcharged by them with no recourse other than to take them to court.
I had a dispute with a customer over service that I provided. Customer called Service Magic and complained, and SM, without even talking to me at all, cancelled my account. Until then I had nothing but outstanding feedback from all of my customers. Never had a complaint. I had paid over $5000 over several years for leads and had built up a very good reputation in my field. Without notice, SM cancelled my account. They later called and admitted that they had made a mistake, and asked me to come back. Contractors, stay away. They do not care about you. And they will continue to use your company name and even your website long after your account is closed (see lawsuit in above comments) to point people toward their website and away from yours.