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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2411

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J
6:36 pm EDT

Home Depot did not order vinyl flooring that I purchased.

My wife and I purchased a piece of vinyl flooring on March 7, 2018 at store#3814. We were told it would take 7 to 10 working days to arrive. I checked on it on March 17 and I was told it would be in the store on March 21 We went to the store on the evening of March 21 and were told it was on the truck that just arrived we could pick it up on March 22. We went back to the store on the afternoon of March 22 and was told it was not at the store they would E-Mail us a tracking # which they did not do. I called the Home Depot office thought they could help. After going thru 3 different list of options I finally got to speak to a gentleman named Joe. He asked if I could hold for 3 to 6 minutes which I did. Coming back on the line he told a supervisor was checking on the order did I want to hold or he could call me back. I said to call me back which he never did. After a two hour wait we received an E-Mail the vinyl would be shipped March 22. Poor business!

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7:28 pm EDT

Home Depot service

On 3/21 at 1945 I was in the home depot in New smyrna fl. I kinda had an emergency I needed to deal with b4 morning. I needed a chain saw..pressure washer..pole saw and a few little items. Well the issue is I waited 30 min for 2 employees that were working in the isles I needed. They had it blocked off for safety reasons..which I understand. I asked the spotter how long will the isles be shut down cause I need stuff out of both isles. He told me past close...why would you shut down 2 main isle for 2 hrs when there are customers that need stuff? I'm not saying this like other customers but I run a real estate flipping company and a non profit for homeless vets and spend alot..i mean alot of money at home depots..not to include my personal stuff. We really needed stuff out of those isles tonight to make inspection b4 noon the next day.
I wanted to make you aware of this and know I know not to rely on home depot when it comes to deadlines and or emergency

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9:27 am EDT
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Home Depot plumbing contractor through you pro service

I recently spent over 400.00 dollars at your north canton store for a new Delta faucet for my tub. I asked and was given a name of a pro repair service technician to install it. I was quoted and paid the hourly rate only to find out that 4 hours later the person said you know I don't understand this and left. THe job was far from finished the plumbing was capped off the water was dripping and now I am stuck having to call a regular plumbing contractor to repair all my plumbing that he destroyed and to hopefully do something with my bathtub. I believe that since I contracted through and paid this so called professional that you should be responsible for this bill. IAm pretty sure I won't hear back there are other means to get recourse for this problem created by your store .

TOm Shevlin
[protected]

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11:21 am EDT

Home Depot a purchase

i purchase a redi base for a shower. 500.00 was put on my hd charge. on 1 card i was told could use two charges i had to purchase a gift card for remaining balance. so i did. that after home depot .com caneled order said could be purchased at this time so they credited my account. well know i have a gift card for 126.88 that i would like my cash back. and i was told we cant do this. [censored]. manager was called she was suppose to get back to me but never did. she kinda. a [censor] on pjone like i did something wrong. i did just what i was asked. to purchase a gift card its not fair that i have to keep something i dont need and hold my money. I am very disappointed in the Bridgewater ma Home Depot most of the staff there is friendly and some just don't want to deal with you I hope something is done about this the cashiers name that made me purchase the gift card is Adam with an attitude

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Update by david28703
Mar 20, 2018 11:22 am EDT

look above

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3:03 pm EDT
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Home Depot home depot delivering a defective machine to me

On 14th March, 2018, I ordered a washer and dryer from Home Depot to be delivered on 19th March. On 19th, about noon time, the delivery came. after installing both, the deliverer discovered that the dryer was defective.

We have moved into the new house since 10th March and have been living without a dryer.

The delivery man told me that it will take 3-4 days for Home Depot to call me and to schedule another machine delivery, which will be another 3-4 days earliest. That will be more than a week.

I am obviously frustrated but needed to stay focus to fix the problem. I will be in incurring inconveniences as well as financial damages for laundry, etc.

I am asking for help that this can be resolved soonest. The washer is stilling in the laundry room, and all we need is simply a dryer set up on top of it and to have the set running.

Pls help.

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Update by David OOi
Mar 21, 2018 4:40 pm EDT

With respect, may I invite you to put yourself in the consumer’s position. Imagine what you are going through?
I am not saying HD is not working hard. I am not in a position to criticize anyone. I am pointing to the fact that I pay more than 2k, and I am not only not getting what I have paid for, but am losing more time and resources.
Pls solve my problem ASAP.

Update by David OOi
Mar 20, 2018 9:06 pm EDT

Hi,
I have been hearing “I have no control of the system”. I hear that all the time and I get it. Still, it shows the unfair ground all consumer in USA stand, and in situation like this, the consumer lose, and worst, their interest are not protected. Every consumer have not course of action nor remedy but to only bear with the system and pay the price and incurring more expenses. Is this what business is all about?

Update by David OOi
Mar 19, 2018 9:13 pm EDT

Obviously he or she will. The question is how long? I am hoping you can help me soonest before more time is wasted, and more inconvenience and expenses is incurred on my side.

Update by David OOi
Mar 19, 2018 6:16 pm EDT

Hi, do every parts came. The installation was ok. When test run, there was a sound from the dryer. The delivery man check and told us that the machine was defective. When can you deliver one soonest?
Thanks.

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General Service
, US
Mar 21, 2018 3:59 pm EDT

You responded, "Hi, I have been hearing 'I have no control of the system'. I hear that all the time and I get it. Still, it shows the unfair ground all consumer in USA stand, and in situation like this, the consumer lose, and worst, their interest are not protected. Every consumer have not course of action nor remedy but to only bear with the system and pay the price and incurring more expenses. Is this what business is all about?"

Hi David.

With respect, I disagree entirely. You absolutely have prerogative of shopping anywhere you wish. I'm not aware any retailer being perfect, but Home Depot does work very hard to take appropriate care of the customer. It is simply more efficient and appropriate to do at store level.

G
G
General Service
, US
Mar 20, 2018 8:21 pm EDT

You responded, "Obviously he or she will. The question is how long? I am hoping you can help me soonest before more time is wasted, and more inconvenience and expenses is incurred on my side."

I have no control. A lot my depend inventory availability and what customers are scheduled for what areas.

G
G
General Service
, US
Mar 19, 2018 8:34 pm EDT

You responded, "Hi, do every parts came. The installation was ok. When test run, there was a sound from the dryer. The delivery man check and told us that the machine was defective. When can you deliver one soonest?
Thanks."

Contact the associate you have worked with at your local Home Depot location. He/She should be able to get another dryer out to you.

G
G
General Service
, US
Mar 19, 2018 5:21 pm EDT

If the units are to be stacked, you do not want the shipping bolts removed from the washer yet, as the dryer it's actually affixed to the washer using something called a stacking kit. Once these bolts have been removed, they are not easily replaced.

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9:22 pm EDT
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Home Depot store credit

My bro bought me present from Home Depot since I didn't need it I return it and got store credit. Problem is...
1. I CAN NOT use it purchase online...
2. I am "forcing" myself go to stores to find something I really don't need...
3. I saw a product in the store that sold
WHY I can not use my store credit and pay in the store that they order it?
I went already to 3 stores but left with credit...
I am VERY DISSAPOINTED

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J
8:18 am EDT

Home Depot whirlpool gas dryer installation

Home Depot delivered my Whirlpool gas dryer yesterday. However, they could not install it because the gas line and vent hose we're not long enough. I returned the parts and got the appropriate parts for installation. I have called customer service, chatted with customer service, been to the store 2 times and no one can help me have my dryer installed. I now sit with a dryer that doesn't work. You should not offer installation if you will not install the appliance. I have spent a minimum of five hours talking to HD employees that can't resolve my problem. Last phone call was to Corp. Customer. Service and I was assured that they would get me an appointment for installation and call me back. Neither happened. I am a loyal HD customer and completely disgusted with lack of service. Please help me! Thank you.

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General Service
, US
Mar 18, 2018 9:49 pm EDT

I'm so sorry to hear of your concerns.

Contact Appliance Tech Service and Repair at [protected]. They are directly out of Flemington and will gladly be able to install the flex line and vent.

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R
3:18 pm EDT

Home Depot actions of a store manager

I was on flight 1953 from Las Vegas to Omaha when trying to find seats for me and my 11 year old daughter, the store mgr from Lincoln Neb Home Depot said she was saving 2 seats, the plane is first come 1st serve and my daughter needed me to sit by her, these seats were the only 2 left together, I asked her politely and she refused to help, luckly a nice man offered to move to a single seat so I could sit with my daughter, then to top it off one of the other store mgrs took a single seat at the front of the plane, so a stranger set with her, I over heard her say how she was a store mgr and how they had there annual meeting in LasVegas, for Home Depot .I will continue to tell my story and never purchase from Home Depot again, this was a horrible act of selfishness from your store mgr from Lincoln Nebraska, what kind of a person does this?

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2:45 pm EDT
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Home Depot an employee at the campbell, ca store

Yesterday, 3/14/2018, I was in the Campbell, CA Home Depot store to pick up some drain cleaner. As I was looking for the brand I use, an employee wheeling a flat cart came up to me (unprovoked) and said, ‘Hello young lady (I am 55 years old!), you are in the wrong section." I replied that I was looking for the drain cleaner. He proceeded to tell me that this was hard core stuff and that HD did not have a "jewelry section". I was offended, but tried to laugh it off as an older man who grew up in a different time. I told him I was quite modern and that I can shop for hardware and that I did not have much jewelry.
He then pointed at his wedding ring and asked if I had one. I said yes and have been married for 28 years. He started to chit chat and we got on the subject of my daughter wanting to get an ice hockey scholarship to play collegiate women's hockey. He then told me he had 3 boys and 1 of them got a scholarship to UC-Davis for baseball. He said is was a small scholarship, because his son ". . . wasn't black or a pitcher or way over 6 feet." Again I was offended because I am a minority (Asian), but didn't want to start a scene.
He then proceeded to tell me he attended USC as an English major and that he was from Englewood, CA. He went on to say he escaped the "ghetto" and moved to Northern California in the 1970's after he graduated.
I understand that not all people share my liberal views on gender and race, but this was really uncalled for. He insulted two groups that I belong to. I am a former scientist who became a patent attorney and most recently was a Chief Legal Officer for a small biotech. I know some employment law, and his statements to me were quite offensive.
I don't want him to lose his job, but perhaps he needs to have some sensitivity training. This is not the 1950s anymore and diversity and tolerance is an important component for any company.
I did not get his name, but he said he was moving doors on the flat cart from the storage area to the main floor as he does every Wednesday.
Thank you for allowing me to share my experience.

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10:38 am EDT

Home Depot plastic carryout bags

My complaint seem very trivial it is in regards to the quality or lack of with the plastic bags use to carry out our treasures that we purchased. I'm a small electrical contractor in the Twin City area and do a lot of business with HD, in a word the bags that they use in this area anyway are "crap" I'm lucking if I can make it out to my truck with out the bag disintegrating before I get there. I think it's time Home Depot spent a little more on the quality of their carry out bags. Thanks you for your consideration.

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5:20 pm EST

Home Depot lg stove that has never functioned properly.

I bought and had delivery of an LG stove late August 2017.

It never has been able to hold a steady temperature since deliver.

I spent 3 months resetting the stove temperature controls as instructed by the LG internet site yet it would randomly change temperatures while baking.

On November 20, 2017 I phoned LG and they took three weeks to find a repairman to come fix the stove. He has now come four times, once to inspect and three times changing parts to fix the stove. As of February 27 he has given up trying to repair it.

Home Depot management has said that even though they sold the stove to me they will or can do nothing to help resolve the fixing of an stove that they sold to me. LG has informed me that they will send a repairman as many times as necessary to repair it.

Everytime a repairman comes I have to take time off from work and I do not get paid so this concept of "as many times" is upsetting.

Is there anything that your department can do to help rectify this situation of having an urepairable stove.

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Shaun R.
, US
Mar 09, 2018 10:13 am EST

Hi George. I'm sorry to hear of your concerns with your rather new range. I'd like to be of some help.

What model of range is this?

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G
6:21 pm EST

Home Depot man at cutting station

Place.. Batavia Home Depot Time and date..3/6/18 11am I had a new Auto key that I ordered and my original ignition key. The guy said we don't do those keys and I said I've read where you do. He took the blank key and sized it up after I asked him if he wanted the original. He said they were out of this type of key and pointed at an empty space in rack at the cutting station. I said you have the blank and he said no I don't and I showed him the original. He took it and did the cutting and gave them back and said I don't think it will work. I looked and the thick end was not cut and I pointed it out and he said take to Auto Zone and they will finish it. Well, Auto Zone said they don't do the key cutting for copy's. I went back and the same rude, grumpy man said really after I told him about AZ. I said could there be a different fixture that would allow more of the keys to be copied and cut. He didn't reply but took 5 minutes then grabbed another fixture and finished the jog right. This older guy was unprofessional to say the least. Lied a couple of times and was rude and grumpy. Gave me dirty looks when I asked a question. I'm still upset over the disrespect this man had for 16) me and his job. Doug Vanelli [protected]

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4:25 pm EST

Home Depot rental

Today we rented a plumbing auger and asked for how this one worked. The CSR was vague and didn't provide anything but a paper with safety tips. For a company centered around DIY, I expected more. We were stuck watching YouTube videos for instuctions and ended up returning it an hour later without even getting my full deposit back. I would very much like to be refunded for the remainder of my deposit seeing as we didn't even get to use the product.

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3:10 am EST

Home Depot return/customer service dept.

I went to the Home Depot store (March 3, 2018) on a Saturday evening in the town I live in, Gilroy ca, to return a item I had purchased just only a day before (March 2, 2018) on a Friday afternoon. I paid with cash at the self check out. I was returning it because my boyfriend changed his mind about it and found something cheaper thru a friend. I had the receipt with me in hand when I went on Saturday, March 3, 2018 to return it but unfortunately that did not go well. This lady, whom she presumed herself as the store manager and no one else was there with higher authority than her, was very rude to me. She aggressively pulled my receipt out of my hand and asked where did I get it from with attitude. I told her exactly where And when even mentioned and pointed on the receipt where it says the time and date on it. Which was March 2, 2018. She was basically insinuating that the receipt I had was a fake.

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5:58 pm EST

Home Depot poor quality - bathroom renovation

Home Depot did a tremendous job on my kitchen renovation project in 2012 so much so that when my renovation needs for my hall bathroom arose, I did not hesitate to reach out to Home Depot once again.

For my bathroom project, Home Depot contacted out to a company called Romanoff who did the design and completed the job on 2/23/2018 much to my dissatisfaction. The main driving force behind my bathroom re- model project was the desire to replace an old bathtub that had lost it's finish and was hard to keep clean. So this fact was pivotal and communicated to Romanoff. Romanoff estimated the cost of the job at approximately $9, 500 and that the amount charged to my account.

The job was delayed two days because the bathtub that was ordered kept coming in chipped. Finally the contractors went out to purchase a bathtub and what was purchased and installed was a low quality, low -end, low cost bathtub by a company /brand called Bootz Maui bathtub with terrible reviews and frequent documented problems such as chipping. Read the reviews for yourselves! I am displeased. On a $9, 500 job, I would not expect Romanoff to install a cheap bathtub enabling them to keep their profit margins high. I did not get what I wanted out of this job. I inherited a large bill ($9, 500) and as far as I am concerned I still have a problem with my bathtub which is low quality and prone to chipping.

Customers contract the services of Home Depot and their sub-contractors because they are seen as subject matter experts helping and guiding to reach high customer satisfaction levels. Romanoff tricked me into a low end bathtub because they knew that I lacked the expertise to know any better. I erroneously thought that they had my best interests at heart and not their own profit margins.

I was hoping to receive the same quality Home Depot re-modeling services that I received with my kitchen project but sadly I did not. Please consider having the vendor replace my bathtub for a higher quality one, re-doing the wall tile as a result or discounting the cost of the re-model project.

Regards,
Judith Haughton
[protected]

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3:31 pm EST

Home Depot olympic fence alabaster alabama

Olympic fence in alabaster Alabama installs fence for Home Depot's in Alabama they have numerous convicted felons working for them on Home Depot jobs including 1 of the crew leaders just thought y'all should know 1 of them is a sex offender just think customer doesn't deserve to b lied to i will b contacting ceo if something isn't done no badges either

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2:28 pm EST

Home Depot name-calling employee

Saturday afternoon I was at home depot with my sister and a store employee was putting things on a shelf and I said excuse me and as I went around he said "okay dumb And dumber you can wait for me to move" I looked at him in disbelief and it wasn't until I got home that I realized that that should not have happened, so I returned to the store to get the name of the employee. It is Ricky Hauk at home depot in porterville, CA

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1:19 pm EST

Home Depot service at eldorado and the toll - frisco texas

We called in a order at 10:17am. They said it would be ready in a hour. We pull up at 11:20 and it wasn't ready.
They said 20 more minutes. We do to eat across the street. Come back after an hour ! Isn't ready!
What!
It's a pallet of laminated . There isn't much pulling and really shouldn't be much counting. It's what 50 or 60 a pallet? Rows of 4?!? Come on.
Well, we Got our order at 1:05!

Jenny and Sabrina at the from pro reward desk said all they could.
Mo was unprofessional. Mentioning "we were busy this morning"
I don't care! If Mo thinks her store was busy this morning she won't make it at any other store. She should see busy in the Denton location!
This is unacceptable!

So dissatisfied with this location Time and time again.

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11:16 am EST
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Home Depot dishwasher warranty work done and dishwasher still leaks

Had dishwasher warranty work done in november. The warranty was going to expire at the end of november. Dishwasher is still leaking morgan's appliance service does not respond to telephone calls not messages left. Home depot was called and told my husband we would hear back from them or the company. Never received calls from either one. That was a month ago. Called home depot yesterday. I was told i'm basicly out of luck since warranty is expired and it's over 90 days. How convenient. I'm a long time customer. I will never
Buy a thing from depot again. Probably need to shred credit card. Run around, run around. Defective product, who cares nobody. Hold you representatives and company's that do the work accountable. Poor customer service. They need to make sure the company who repaired the dishwasher answers calls and responds to messages. The company did not respond and has yet to respond. They outwaited the warranty period on their work intentionally. Had home depot responded and followed up as they said they were going to, it wouldn't be 90 days later.

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Shaun R.
, US
Feb 26, 2018 12:54 am EST

Hi Ms. Gates.

Appreciated reading your concerns. I'd like to help. Would appreciate if you could supply a few additional pieces off information..

What make and model is the dishwasher?
What was the purchase date?
Did you elect to purchase additional warranty coverage?
Did you install it yourself or pay to have it professionally installed?

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4:16 pm EST

Home Depot location of merchandise

Visited home depot store in hays, ks 2/22/2018 about 12:30, had a shopping cart and was wanting to go down aisles unfortunately were blocked by pallets of merchandise. Had to move stuff out of the way so i could go down the aisle. In different area of the store, turned the corner to go down another aisle and another pallet of merchandise blocking the aisle with no way around it. This made my experience at the store very frustrating.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.