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Home Depotappliance

1
D Nov 29, 2017 Review updated:

I went in the Home Depot store in West Berlin New Jersey on Monday November 20, 2017 I bought a brand new gas stove they told me because of Thanksgiving was on Thursday they could not deliver till Tuesday the next Tuesday I got received a call on Monday November 27, 2017 night telling me they would deliver between 7:30 and 11 a.m. I waited all morning never received a call I finally called the phone number for the delivery company and they couldn't find me by my phone number so they looked up my address at that time the girl says oh that it stoves not available that manufacture never sent it that we won't be able to get it out to you too after December 8th and I've had not had a stove since Monday before Thanksgiving no stove I never received a call stating that they were not going to deliver it I was still waiting for them to deliver it they said oh they're sorry they they they must have forgot to call me this is unacceptable Berlin store and the girl I told him I want to cancel my order and I talked to the assistant manager who is sorry that this happened and offered me too when I come in next time though it by something they'll give me a little bit off I will never ever buy anything from Home Depot again this way of business you're doing is wrong you promise somebody a delivery you have your company call me and tell me they're delivering it the next day between 7:30 and 11 in the morning and they don't have the courtesy to call me to say oh we don't have the stove why would they call me in the first place and tell me they're delivering it I hate to say it but I went to Best Buy got a stove and they delivered it the next day the way you're delivering appliances is a terrible now I talk to different neighbors around me I live in a 55 and older community and they said they've had the same problem with Home Depot with deliveries they promised deliveries and they don't come I'll tell you what I am so upset with your company it's unbelievable my name is Dennis Williams I live at 1:49 elmtowne Boulevard Hammonton New Jersey 08 0 3 7 my phone number is [protected] I just wanted you to know what poor poor poor service that you gave me and I have still I cannot believe it I am still very upset even now over this that that didn't have the courtesy to call me and say mr. Williams the stoves not available why don't you come in and pick another stove out that we can get to you sooner no nothing I hope you do something about this because I am tired of being treated like this by different companies
Thank you
Dennis E Williams. Sr

Responses

  • S
      Nov 29, 2017

    Hi Dennis.

    You're absolutely right they should have called you Tuesday when they didn't have the range. The truth is, it can happen to any company. The problem can exist when pulling the inventory and finding a problem or damage they didn't expect. Again, they should have been willing to still communicate.

    Glad you got the problem resolved. Hopefully this helps.

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