Hobbytron — All-around bad shopping experience
Unbelievable is the only way I can describe my Hobbytron experience! Please, please, DO NOT EVER patronize this terrible online company!!! For starters, my son ordered an Airsoft gun from Hobbytron, and my credit card was promptly charged, on July 6, with the promise of "3 to 5 business day delivery." When the gun hadn't arrived as of July 28, I began a trail of four emails and three phone calls (leaving messages, never returned) that ultimately resulted in a note saying the company had moved from Utah to California and most of its sales force didn't make the move. I sent off another barrage of emails and finally received the gun August 11--sort of. It was a clearly used gun, complete with a long ugly scratch, and the three vital screws needed to put it together were missing. I contacted the company by phone and the manager never called back, despite two messages. I told a sales rep to please send a new gun immediately, since my son had been waiting for five weeks now, and I would send the old one back. No way, she said: I had to go back to the Web site to submit a return authorization form. Only when the form was approved would they accept the gun back and send another. At this point I just said I wanted my money back. I told her I had already spent several hours on my Hobbytron nightmare and asked her to just handle this over the phone, but she rudely refused. I went to the Web site and on the return form they ask about two dozen questions, most of them demeaning ("Did you drop or damage the merchandise? Please answer honestly"). I have NEVER had a shopping experience as ugly and vulgur as this one, and urge consumers everywhere to STAY AWAY FROM HOBBYTRON!!!