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HobbyTron.com Customer Service Phone, Email, Contacts

HobbyTron.com
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2.7 38 Complaints
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HobbyTron.com Complaints 38

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11:10 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Upon a search through my cell phone today(Aug21/23). I came across an App to which I never downloaded. As I am the only person using the device and do not have 3rd party or unknown downloads option turned on, I have to ask "how the f#¢k did this company manage to upload their App to my phone? And have it hidden? This was only discovered by accident. Not an...

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12:18 pm EST

HobbyTron.com Bugatti

I received the car without any instructions. Upon charging the battery and installing new batteries in the remote, I found that neither the car nor the remote worked. The company wants me to ship the car back at my expense, and states they will not refund the purchase price but will replace the car. The shipping cost is over $50, more than half of the car cost. And there is no guarantee that the replacement will work. Do not buy from this company, they are dishonest.

Desired outcome: Full refund, plus shipping cost if return is wanted.

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9:25 pm EST

HobbyTron.com Two hercules unbreakable helicopters

My grandmother purchased two of these helicopters for my kids for Christmas. They were approximate $150 total. One of the controllers had a hole that was too small for the antenna so it wouldn’t work. The second helicopter wouldn’t even lift off despite being on charge over night and following the minuscule instructions. I reached out to Hobbytron after my grandmother left several messages that were unreturned. I explained to them the situation and simply requested a refund. They refused to give me a refund because the products were opened. I wasn’t even able to use fly them because they didn’t work!

This is an absolute rip off and scam. Beware!

Desired outcome: Refund.

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Is HobbyTron.com Legit?

HobbyTron.com earns a trustworthiness rating of 84%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard highly recommends HobbyTron.com for their strong reputation and reliability. However, it's still wise to weigh the pros and cons and research thoroughly, even if HobbyTron.com seems completely reliable.

We found clear and detailed contact information for HobbyTron.com. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

HobbyTron.com has registered the domain name for hobbytron.com for more than one year, which may indicate stability and longevity.

Hobbytron.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hobbytron.com you are considering visiting, which is associated with HobbyTron.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Hobbytron.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • The website associated with HobbyTron.com sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We have detected an internal review system on HobbyTron.com's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • HobbyTron.com has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to HobbyTron.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

HobbyTron.com Unbreakable glow in the dark helicopter

Purchased the “Unbreakable Helicopter in April, 2022 for $75.98. Used it twice and the propeller rotors stopped working. No damage during use, it just stopped working. Contacted Customer Service who requested a picture and verification of address. I did as requested and they said they would send a replacement. The promised replacement never arrived. I made multiple phone calls to Customer Service and sent emails. They never responded again. It is now November, 2022 and they are advertising for the Christmas Season. I am writing this in the hopes no one else will lose their money on a purchase of their defective products. This company, their guarantees and their Customer Service Department are clearly engaged in fraudulent practices.

Desired outcome: New replacement product or refund

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9:15 pm EST
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Hi! We ordered 2 toys for 22/25/21 for $80 and unfortunately they didn't work. I emailed the company and they asked for a video of the problem so I sent one and they apologized and said they'd send a new toy but said they no longer had the original product we ordered so I asked us to select something different - we did even though it was half the price of...

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3:19 pm EST

HobbyTron.com Flying spider man and few other characters

I placed an order four flying spider man, three other characters for Chrismass gift on Decemember 12, 2021.

However the recipient never received the gift since it was not delivered to the address provided at all. I try to get a hold of Hobbtron customer services at [protected]. There is automated system that specifics business operation time Monday to Friday. Regarldess I called within the time frame the system suggest, I will end up business is closed and prompted me to leave voice message.

I have seen so many people complained about it and there should be action taken against thsi scamming company

Desired outcome: Refund

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Melissa Boss
US
Jan 24, 2022 9:20 pm EST

Once we responded with our replacement selections the company had ignored every communication. I tried calling the number on their website and it says they are only communicating now via email and emails will be returned within 24 hours , however it’s been over 2 weeks and no correspondence or reply other than “we will get back to you shortly” . They had advertised via Facebook which is how I hesrd about this company in the first place . So I at least want to bring awareness so other children don’t encounter the same disappointment that my boys are experiencing.

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7:43 am EST

HobbyTron.com ZX33206

I ordered item online on 19/12/20, received email from Ninja on 24/12/20 confirming the order No E0906EA was on its way. The tracking No OB049387400015531282D WAS NOT AVAILABLE FROM SHIPPING COMPANY. to date I still have not received my order, despite me emailing you requesting an update on my order status. Some people have said that this company is a scam, the longer this goes on it certainly looks like it.

Desired outcome: Urgent Delivery or Full refund

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9:03 pm EST

HobbyTron.com 360 degrees magnetic charging cable.

Hobbytron.com — I Placed an order, 1.2.2021. My card was debited for the amount of order, $9.99 and $12.97. I was informed I would receive an email with a transaction number, I never received an email at all. I would like to know what the problem is, and when will I receive My order since My credit card was charged and the money taken out.

D. A. Aiken
[protected]@gmail.com

Desired outcome: I want what I orderd.

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11:51 am EST

HobbyTron.com UFO drone 3 for 2

Order Confirmed money taken but no product or response to numerous emails

Order Confirmed

Hi Helen Bennett.

Thank you for joining HobbyTron products.

We are getting your order ready to be shipped. We will notify you when it has been sent.

Sincerely yours,
HobbyTron team

Your Order Details:
Order Number: #6CC9144A04

Order Placed: 12/15 4:23am

Shipping Address:

Ponders farm, Rougham
King's lyn, PE32 2SF
GB

Items in Order:
Name Quantity Price
UFO Drone 1 ---
UFO Drone 2 £29.94
Totals:
Sub Total: £29.94

Shipping: ---

Grand Total: £29.94

Need Help?
Email us: [protected]@hobbytron.com

Desired outcome: Either refund or product

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10:15 am EDT

HobbyTron.com Placed order, card debited for amount of order, was informed I would receive email with transaction number, I never received email at all.

Placed order on April 3, 2019 aprox 9:30 pm, I was informed I would receive an email from Hobbytron with a transaction number in regards to my payed order, I have not as of yet received any information for anything. Extremely upset that Money for order was removed from my Debit Card, yet I can not find out anything about my order at all! I even was shown on website a payment receipt form indicating payment receipt, after placing order I called my debit card to verify transaction which I always do for my records, I was informed that the transaction had been completed, Though the amount was small 9.95+4.99 shipping, I find it absolutely disgusting that it seems your way of so called professional online sales and service even exsists, right now all I ask is that I am contacted by email at [protected]@outlook.com or by Telephone at [protected] in regards to this matter, Thank You.

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3:26 am EDT

HobbyTron.com this is a scam

I'm really sure that an email confirmation is not a big deal for stores. After placing an order I was waiting for it to be confirmed, after this procedure, it had to be sent. None of that happened. I called their service and asked for help. They didn't find any record, nothing. And I ordered the same stuff. And nothing has changed. No email confirmation, no record about my order. This is so lame.

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6:49 am EDT

HobbyTron.com defrauding people

They advertise good prices and this is the only "good" thing about them. Customers receive orders with bad quality and don't expect their service to stand behind their products, don't expect them to refund. Because none of this will happen. To return an item you will have to wait for many business days and there's no guarantee everything will go well.
Stay away from this company and save your money for something better.

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4:08 am EDT

HobbyTron.com Scam!

I'm pretty sure that this company is a scam. I know what I'm saying. Their advertising is fooling you every day. If you want to buy something from what they advertise you will be upset because they don't provide these items.
their customer service is not focused on youк issues and I doubt they would resolve something.
So if you want to spend your money on your kids and buy something really good, then don't use HobbyTron. They are not worth it.

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3:42 am EST

HobbyTron.com Hobbytron is not a good company

We bought a drone from this online store www.hobbytron.com as a present for our son on Christmas. Order arrived in a timely manner but it was defective and did not turn on. Our son was very disappointed and his entire Christmas was ruined.
We called Hobbytron and they asked us to send the drone back for inspection and promised to help us. We did as they said and sent it back but never heard anything from them.
We tried to reach them via email, phone and even through social media but they ignored all my messages and calls. These people scammed us and took our money and there is no way to reach someone from Hobbytron! We really hope this was a mistake of some kind. We want Hobbytron to contact us as soon as possible!

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2:07 am EDT

HobbyTron.com Garbage quality items!

I've ordered a remote control plane from www.hobbytron.com as a present for my little brother. When the plane finally arrived it was damaged and did not work properly. I contacted HobbyTron and they said that they can send me a new one but first I have to return the damaged one.
I paid for the return shipping and two weeks later finally received another plane. It stopped working after three weeks of using.
I contacted them again and asked for a refund, but they claimed they don't do refunds. Then I asked them to replace the broken one and they said that they already did that once and will not do that again! Terrible! Well, it's not my fault they're selling garbage!

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10:08 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

HobbyTron.com Worst Customer Service

I emailed less than 60 minutes to cancel my order i picked the wrong item.After multiple emails i called They read a script saying once a order has gone down to processing there is nothing that can be done.

But as we all know they just chose to do nothing the order had not even been filled let alone shipped. I asked for a manager i was given a Katie who repeated the script i asked to speak with her boss she said she is as high as it goes there was no one above her i could speak to. I was then hung up on. I called back and asked the customer service rep who was the manager she gave the name Anthony.

I then asked to speak with him regarding my previous conversation. He then gave the same script and i informed him i would like to file a formal complaint. He said he would have to review the call not even an apology for this so called manager. I informed them i did not want this product.

Anthony said i would have to wait for them to ship it then ship it back at 20 % restocking fee. So why not just restock it before shipping. This was absolutely unacceptable i told them i was unsure if this was the one i needed i wanted get the best one they carried he said tech support would be the ones to talk too i asked to speak with them Anthony then advised they are out to lunch.

I felt bullied by this company.Anthony could even help from laughing at me while we were talking.HORRIBLE customer service if that you can call it.

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A
AirsoftRipoff
Babylon, US
Sep 17, 2009 3:33 pm EDT

Ordered an airsoft rifle for my son. Tried to contact them regarding order. They have an online contact - which is always "offline". Phone has NEVER been picked up. Option to leave message, which they never return. They never respond to email. Many, many others have voices similar complaints. STAY AWAY FROM HOBBYTRON!

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Alisa
US
Jan 08, 2009 7:10 am EST

I ordered a radio-controlled X-UFO for my grandchild. They did not pack it properly, and one of the wings got bent in shipment, and almost all the parts were scattered around inside the shipping box. I had to figure out how to re-pack the entire thing. I left a telephone message, an email, and finally a fax, too. It has been 2 weeks and no response. I would definitely never recommend these people to ANYONE!

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fredericksr.
Arlington, US
May 24, 2010 2:28 pm EDT

horrible experience with hobbytron. i waited weeks to recieve the wrong item that they shipped to my house. customer service was terrible and rude. i had an extremely hard time returning the merchandise for a refund.

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Jane
Aug 07, 2008 5:53 pm EDT

Hobbytron is absolutely terrible. DO NOT PURCHASE ITEMS FROM THEM. I experienced extended delays, porr communication, delivery of a damaged product and unwillingness to refund money.

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S Wagner
US
Dec 19, 2013 10:54 am EST

I have ordered an item from HobbyTron.com on November 30, 2013. I received a confirmation e-mail saying my order would ship in 2 days or three. I have chatted with Kathy and she told me my item would ship that day or the next., One week later I chatted with Jennifer and she told me the same thing. I told her I wanted to cancel my order and she that I could not do that. That was their policy. I have also called and no one answers the phone. The next time I called I actually spoke to some one and I gave her my order number, she said she would check on it and she never came back to me. The phone rang and rang and rang, after 15 minutes I finally hung up.
The worst of this is that they charged my credit card on Dec 2nd and have not shipped the product and I really don't know if they ever plan to. What kind of a company does business like this? Never never ever buy anything from HobbyTron.

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12:20 pm EST

HobbyTron.com Please note, we do not issue refunds to ANY opened or used items

I researched the product, ordered it (online), once it was removed from the box it started to fall apart. The website offers a 30 day warranty. I contacted them by email with attached receit.This is what they sent me:

Please note, we do not issue refunds to ANY opened or used items. Open items that are defective can be returned for a replacement, a repair, or an in-store credit. If you are requesting an exchange for a different item, please provide the item# on a note and include it with the return. Also, the customer is responsible for the returned shipping to get the item(s) back to us.

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Jiley
US
Oct 13, 2011 4:21 pm EDT

I have made multiple attempts to contact Hobbytron without success. the phone number is no longer in use and the costumer service website doesn't work. I have purchased a defective RC car.

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diane
Kansas City, US
Jan 24, 2009 11:39 pm EST

I did not get the airsoft gun that my son bought for his 12th birthday with his birthday money. They do not anwer there phones. Show they have live chat that says"leave a message". How live is that? They don't have an email address. This company should not be in business. I want my sons money back.

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geo
Orland Park, US
Feb 16, 2009 6:29 pm EST

i'm going through the same situation right now, Hobbytron does not reply to my calls. Still waiting to hear from anyone there and I don't think I'll get my money back.

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9:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HobbyTron.com Damaged Goods Sold as New

I purchased three remote control tanks that were advertised in a special "buy three" deal from Hobbytron. The tanks were sold as new, RTR (ready to run). During inspection I found that key pieces of the tanks were missing ($30 main battery for two tanks!), wall rechargers, antennae for remote control, etc. Only one of the three works, and the treads on the right don't function. I have waited on hold for Hobbytron service, placed two callbacks and no joy. My experiences parallel those of others - misrepresentation and no service.

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7:43 pm EST

HobbyTron.com Their policy is totally hostile to the consumer and the company should be shut down

Do not purchase anything from the hobbytron.com website. I purchased radio-controlled electric truck and had it sent to my grandson. When he received it, the trucks wheels were broken inside the box (not due to delivery). My daughter mailed the truck back to Hobbytron the next day and they now have the defective truck. That was two months ago. They have been called numerous times to no avail. Most of the time they do not answer or say to call back during business hours (this is the middle of a weekday) . Their chat line is always "offline".

I should have checked this website out. They have hundreds of complaints and the Better Business Bureau gave them an F rating. My only alternative now is to go through my credit card company to see what they can do get my money back. Also, read their policy. They state if you go through your credit card company, they will charge you $50. Their policy is totally hostile to the consumer and the company should be shut down.

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5:17 pm EST
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HobbyTron.com Horrible Company

DO NOT do business with HobbyTron!

THEY DO NOT GIVE REFUNDS. THEY DO NOT REPARE ITEMS. IF YOUR ITEM IS DEFECTIVE OR BROKEN IN SHIPPING, TOUGH LUCK -- YOU ARE OUT OF YOUR MONEY.

Here is my experience with this company...

1) I purchased a remote control truck from HobbyTron on 11/27/2010. This was my son's Christmas present so I ordered it well in advance in case any issues came up.
2) I received the truck on 12/6/2010 and followed the directions and charged the battery overnight. I plugged it in and no response what so ever.
3) I called HobbyTron on 12/7/2010 (waited 20 minutes for a human to answer). I asked if they could charge my credit card for another one, let me send this back, and then they could credit my credit card when they received the non-working truck. They said they could not do that. They DO NOT provide refunds. They told me I would have to fill out a RMA (Return Merchandise Authorization) on their website and I would have to send it back to them to have it fixed and returned. They said there was no way I would get it before Christmas.
4) I filled out a RMA on their website and a few days later I received an e-mail saying they were shipping out a new battery and charger. So, their RMA means nothing to them. They just assumed it was the battery or charger (Even though I told them the battery was warm when charging). I figured we can at least try it...
5) One week passed and no battery or charger in the mail. I called and they said it was "in the process of being shipped". Another week passes and I called. They said "Well, it is coming from oversees so it may take a while". I told them that I would be disputing the charge on my credit card and they HUNG UP ON ME!
6) I disputed the charge on my credit card and will have to wait up to two months before it is resolved.
Here is my advice:
1) DO NOT do business with HobbyTron.
2) Go to your local Hobby store and fork out the extra money and get a good remote control car. I did this and paid $185 for an extremely durable car (Traxxas Stampede) and the Hobby store will fix the car if it ever breaks for $30 per hour. That assurance alone was worth it to me. The hobby store people know what sucks and what does not. HobbyTron almost destroyed my son's Christmas, but the local hobby store made him happy...

HobbyTron is a rip-off company!

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Overview of HobbyTron.com complaint handling

HobbyTron.com reviews first appeared on Complaints Board on Mar 25, 2008. The latest review Non downloaded App was posted on Aug 22, 2023. The latest complaint Worst Customer Service was resolved on Nov 01, 2013. HobbyTron.com has an average consumer rating of 3 stars from 38 reviews. HobbyTron.com has resolved 16 complaints.
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  1. HobbyTron.com Contacts

  2. HobbyTron.com phone numbers
    +1 (818) 675-9000
    +1 (818) 675-9000
    Click up if you have successfully reached HobbyTron.com by calling +1 (818) 675-9000 phone number 0 0 users reported that they have successfully reached HobbyTron.com by calling +1 (818) 675-9000 phone number Click down if you have unsuccessfully reached HobbyTron.com by calling +1 (818) 675-9000 phone number 0 0 users reported that they have UNsuccessfully reached HobbyTron.com by calling +1 (818) 675-9000 phone number
  3. HobbyTron.com emails
  4. HobbyTron.com address
    28904 Avenue Paine, Valencia, California, 91355, United States
  5. HobbyTron.com social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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