The complaint has been investigated and
resolved to the customer's satisfactionResolved Hobby Lobby — return policy
resolved to the customer's satisfaction
I recently started a jewelry making class in college and I needed to buy supplies for my class, so I went to Hobby Lobby. When I was at the register I saw a magazines about bead-making so I purchased two. It wasn't until I got home that I saw that they were each 20.00 and way too advanced for someone like me. So today, (its been less than a week since I bought them) I went back to the store to return them (I had my original reciept too). The employee at the return counter very rudely told me I couldn't return them. So I then called the manager and asked him if I could at least get store credit. He was also extremely rude and wouldn't even listen to my problem. They told me I couldn't return magazines because I could have read them and then returned them. I can understand that, however, I do think that they should be more specific and have signs saying that you cannot return these magazines. Actually they are more like how-to manuals because it actually tells you how to make certain types of jewelry. But when you get to thinking about it, I;m sure that they are many things that people could buy in the store, use it, and then return it back without any problem. My complaint is that the return policy is misleading and does not specify what items can be returned and what can't. I also did not appreciate the employees at the Beckley, West Virginia store to be so rude to me. This has not been my first incident at Hobby Lobby either, I also recently ordered bar stools and before I had a chance to come back and pick them up, someone resold the bar stools I had already paid for. Needless to say, this will be the last time I shop at this store and I will suggest my friends and family do the same.