HMSHost — service related
In my long layover today in DFW Terminal A I was delighted to see a Cuban themed Tapas restaurant and stopped in. The food was great and hit the spot it was 8pm perhaps too late for most to have dinner but I'm my home time zone it was 6pm. While dinning I was the meal was disrupted by 2 female bartenders complaining loudly about their job and boss. While employee's have the right to complain it's unprofessional to do so in front of customers. When I finished my meal I was looking forward to ordering a piece of cake and a Cuban coffee. The server asked the bartenders and they told they shut the machine down and joked he'd have to go to Starbucks, that they were cleaning up the bar so they could leave on time, which was not until 10pm. My bill was only $21.53 before tip and this restaurant missed out on more revenue and a larger tip as I did indeed go spend my money elsewhere. I'd recommend some refresher training on good customer service and not assume that customers won't want coffee at 8pm. My server did try to talk the bartenders into making the coffee anyway and they responded with no way we are getting out of here on time tonight. I'm not in the restaurant business but I am in the customer service business and I know that every customer and every dollar matters, without my customers I'm without a job. I hoe this feedback is valuable in improving a restaurant which already had good food and a great menu.