Hitachi India Ltd — Pathetic service & sub standard delivery
I had purchased a window AC in the year 2004 ( Model No.Citi14, Single Blower). I had requested for gas filling of my window AC that I had bought in the year 2004 on 01 April'08.This AC was picked up for servicing by Ms.Trucul Inc which is located in Sector-10 Noida. It took me 7 days and numerous calls to get my AC back but the servicing was also not done up to the mark.This vendor was interested in earning that Rs.1800/- for gas filling & so he never checked that the gas was being leaked from some other section as well.
I was out of station for 15 days & when I came back I was shocked to see that the same AC was not working at all.I called up the vendor... Ms Trucul Inc & he bluntly refused that without the slip that they had given me previously they would not be honoring the contract of refilling the gas.I found out the slip after much deliberation & when the guy had come he told me that this was a fresh case.When I told him that this gas filling was under warranty, he told me that there would be a sum of Rs 300 charged on account of this service.I asked him by when the AC would be given back, he told that the same would come after 2 days.
The next day some person by the name of Vipin from this company called me again & told me that the gas had leaked from some other place & I have to shell out Rs.2100/- to get the same repaired & that part would come back in 7-10 days time & the AC would also be returned back to me by that time only. I tried calling up the call center of Hitachi & I was told by one Mr. Amar that " India is a free country & he cannot help me & I can go to anyone I feel i can go and complain.I tried to call upon Mr.OM Prakash at Hitachi But none is interested in resolving the problem.One person from Trucul told be again that this AC would take that much of time & I have to pay up again.Each & everyone seems to be not interested at all in the pain I am going through.
I am approaching you as I have not got any support for my ordeal that I going through & even I had to pay up such a huge amount for so called pathetic service & still the problem is not resolved.