Hit Web Design — Update - important
I realize some of you may already know this, but HIT has changed their name yet again and are now known as ISO Web Works. Stay clear of this company as they'll probably screw people all over again as they did under their last name.
Here is a documentary done on the news in their own mormon state:
What shameful mormons, ripping people off like that. A typical day at HIT web design:
The place is so terribly run from the inside out. The people in management know next to nothing about website creation and put way too much work on their employees.
At first they had us juggling 20 customers at a time, then it went to 60, then 80+. That's way too many people to deal with for one person. There's no way anyone can keep a promise of getting their website done in 2 weeks when they don't hire enough help.
On top of that, employees (minus mangement and owners) don't get any health insurance until a year of working there. But they either get fired or quit before then. The only way this company stays afloat is by shafting their employees of benefits and by making monthly profits off webhosting.
On top of all the work they dump on their employees, they also have them answer phones all day long. And they wonder why projects can't get done on time? You can't have your designers, programmers, etc. answering phones all day when they're supposed to be working on the sites. They have this thing called a phone queue. Since they obviously don't have enough customer service/secretary type positions to answer phones, random phone calls come in all day long. Yours may randomly ring. Usually its a complaint about a customer you never heard of or a website you never worked on. While trying to figure out what is going on with someone else's client (either current employee or ex-employee) valuable time is wasted that could be used working on people's websites.
On top of that, their tech support department likes to dump their responsibilities on other departments. This greatly adds to the chaos and frustration there. It is not any departments responsibility other than tech support to set up emails, trouble shoot problems. Other departments have no time to deal with these issues when they've got 80+ clients to talk to on the phone weekly and work on their sites.
It is horrendously understaffed and overworked employees. The owners are idiots and know how to run a business just as much as they know about websites. Good riddance, I say.