HerRoom
reviews and complaints

They rejected my return and said it had pilling and deodorant stains. The item was too small. I couldn’t even get it fully on. So I put it back into the package and returned it. It is ridiculous that they said it was unsaleable. They said it also had deodorant stains and was I wearing deodorant when I tried it on. Of course I was wearing deodorant. Most people wear deodorant every day. I have never had a problem with any other company online EVER. They sent no photos. So I have no option to dispute. For an online company you have no choice but to try on at home and return. So rather than lose $110 I had to PAY an additional $10 to have it shipped to me or they would have donated it.

Return notice received 4/20/2023

Order # [protected]

I purchased two pairs of panties online. I fill out the required information. I used my Paypal account. They sent my order to someone else. The name on the order was someone else. How can something like that happened? They are blaming me for the mistake. All I want is a refund now. If I read these feedbacks before I made the order I would have never ordered from them. You can't run a business like this and survive.

I ordered the Fashion Forms Voluptuous Silicone Lift Bra 16541, tried one bra on; however, I returned the item as it does NOT work properly. I received an email advising my return was rejected. I called and spoke with Pearl in the LACK OF customer service dept. That advised my return was rejected due to original packaging being damaged and hair was on the straps... ABSOLUTE LIE! From reading the reviews, I see this is the norm for this company to deny/reject returns based on LIES and frivolous reasons. I will post a negative review on EVERY SOCIAL MEDIA PLATFORM possible, until my money is REFUNDED IN FULL! HORRIBLE COMPANY THAT LIES!

I ordered two swimsuits from HerRoom in two different sizes. When I received my order I took both items out of the box, and I tried on the xl swimsuit that ended up being too small for me. Because the larger of the two (the xl) was too small, I didn't even try on the large. I tried on the xl swimsuit over my underwear, and never removed any tag or liner. I returned both swimsuits, only ever trying on one of them, and I was refunded for the one that I tried on but not refunded for the one that I DID NOT try on. When I contacted them that said that I sent it back damaged and that it had been worn and was dirty. This is impossible for me to have worm this item as it was smaller than the one that was too small. I kept telling them that I never wore the item, but they insisted that I did. They refuse to refund me for an item that I never used, never tried on, and returned to them in the same condition in which it was sent to me. They stated that there was deodorant on the crotch, and I didn't even know people wore deodorant on their crotch, I certainty do not. I should have read the reviews prior to ordering from them because this seems to be a common practice. They are thieves and I will never order from them again. I will continue fighting for the refund that I am owed.

I wish I would have looked up reviews before doing business with them. I returned an unworn bra ($74) with tags still attached. I had tried it on once, it was too small, and they didn't have a bigger cup size in that band width.

I contacted them over a month later to ask about my refund. Of course, I hat to wait for someone to call me back two days later. They said the item was returned with a yellow mark when received at the warehouse. My only recourse was to pay another $10 to to have the bra that didn't fit sent back to me. I won't be doing business with them anymore and I advise others to steer clear.

I'm absolutely furious. Not only was I not informed of their decision, but this is perhaps the worst customer service I have ever received.

User's recommendation: Steer clear. Plenty of other online stores with better customer service.

Returned items with original packaging and tags. Items unworn and unwashed. Their website stated express return- preprint a prepaid mailing label and drop package in mail. $7.50 charge. Instead when refund received they had substracted $12.35 from total due me. What a SCAM! Stay away from these people.

I received my package on February 18th 2022 when I opened the package I realized the bra was gonna be too small so I shipped it back for a refund on the same day. I tracked the package and it said usps will no longer track it due to being tendered to a returns agent on February 28th. I keep emailing customer support and they keep telling me they dont have the package yet and won't do anything. It's now March 20th and im still waiting for my refund. I wish I never ordered from them and I won't make the same mistake again.

Attempt at Fraud & Poor quality customer service at HerRoom.

HerRoom deserves < 1 star for customer service and business practice.

10/10/2021
I ordered 4 items under initial order (let's call it #ABC). 2 items were received immediately. 2 other items were backordered until 10/29/21 & 11/13/2021. (Understandable considering COVID related supply chain issues).

But...then, HerRoom tried to commit FRAUD:

At the time of the initial order #ABC on 10/10/2021, they charged me $178.71 for all 4 items, even though their policy explicitly states they will ONLY make a charge when items have shipped.

Then, HerRoom created a new order number (let's call it #DEF). On 10/11/2021, they charged me $81.50 under order #DEF at the time of shipment of 2 items (from order #ABC).

Once I saw the duplicate charges, I emailed them on 10/16/2021 and asked for them to fix it. They wrote back on 10/18/2021 and told me that the $178.71 charge was only pending and that it "fell off."

I re-checked my credit card, but there was no "pending" designation on the $178.71 charge, and it certainly had not been reversed. Per HerRoom policy, the $178.71 charge should never been made since it was not when items were shipped. Luckily. I used PayPal for the purchase at HerRoom, I complained there. PayPal made HerRoom reverse the $178.71 charge. (Thank you, PayPal!)

Then, on 10/21/2021, HerRoom CANCELLED ORDER #ABC, which still had 2 unfulfilled items that were backordered!

On 10/21/2021, I asked HerRoom why order #ABC was cancelled. At a that point, I noticed my first shipment was under order #DEF, so I asked if the 2 backordered items had been assigned a new order #. I also stated plainly that I had not cancelled the order.

On 10/25/2021, HerRoom emailed me back and said, "When orders are split another order number is created. Please let us know if you have any additional questions. We're happy to help! Ja'Keria" (NOTE: she/he did not tell me a new order number for the backordered items.)

11/17/2021
Now, it's passed time when the 2 backordered items were supposed to be sent to me. I wrote HerRoom on chat on their website to find out what was going on. The woman, "Tiffany from Dallas" on the chat said basically, tough cookies...we cancelled your order because you filed a dispute with PayPal...and she had the audacity to lie to me by saying that she could not create a new order number. (obviously, we know this is not true). So, I asked for a discount code for the trouble of this situation and having to place a new order. She said HerRoom does not give out discount codes; (also not true...I got a discount code when I signed up for their emails, which I used on the initial order).

So, in summary HerRoom has nice bras and that is the only reason I tried to get the remainder of my order filled.

Unfortunately, HerRoom will try to commit FRAUD. So, if you decide to order from them, make sure you don't get charged multiple times. Learn from my experience and use a 3rd party system like PayPal to protect you from this type of fraudulent activity.

I purchased 3 bras from Her Room. one was Royce 10913, the other two were
Amoena 44419. The website states the Amoena bra band runs tight and to size up for a proper fit. I placed my order 9668293 on 10/22/2021 and received my items on 10/27/2021. Upon opening the one box I could see it was large, so I measured it against a bra that fits. It was 2 1/4 inches bigger in the band. There was no reason to even try it on, and I did not. I then printed out my return RMA slip and address slip and packaged everything back up I took the package to post office the same day.I then receive an email confirming my refund, which was considerably less than what had been paid. I contacted Her Room and my reply was I returned a dirty used item with skin on it. They could donate it somewhere or I can send them another $10 and have it sent back to me. I emailed them back saying they were wrong and I wanted my full refund. Their reply was there is nothing they can do about this and they can not help me. My items cost : $120.66
and using their return tag would be less $7.50. I should have received a refund of: $113.16, however they only returned $74.38. They have cheated me out of $38.78, which I want refunded. I see by this website, others have had the same problem with this business. At least I know I am honest.

I placed an order for 3 slips back in MAY of 2021 and they have DROPPED THE BALL on my order! They only sent one email in AUGUST to say that that my order would be EXPECTED by September. Now I call the office in TEXAS and they inform me I won't receive my order til late NOVEMBER. THAT'S UNACCEPTABLE! I would deal with this company ever again. HORRID

Lisa Lasalvia

I returned a set of items because one of them is damaged. A damage you will not see until you turn the item inside out. I even put a note that only one of the three is damaged so they can just replace that one item and send it back to me which they never did because they said the tag was not returned and if I want the items back I should pay $10 for shipping. Why do they need the tag? Do they still intend to sell the damaged item? In the first place those items would not have been returned if there was no damage.

For the first time in my life, I was denied a refund for a returned item, in this case a bra. I received an email that due to a stain, I could donate the item (no refund) or have it returned to me for $10! I tried the item on in my bedroom, and if there was a stain, I did not see it. I replied to please send me a photo, and I was told I had to call for further help. I tried to call and was on hold for a long time. The message on the phone was to use online chat. I chatted, and was told I had to call. I complained and was told that the chat person had requested a call back for me, to expect in "24-48 hours." More than 24 hours later, no call back. I want a full refund. It is arbitrary for a company to allege an item is stained without having to provide a photo or any description. HerRoom keeps my money and I imagine may resale the item. And there should be a way to complain without waiting on hold forever.

I was trying to access the website of Her Room over the week of starting 6/30/2021. So far, I didn't have any success. I just wondering what happened,
why I am having such a hard time getting access to this website. Their customer service phones don't work, either, so there is nobody to discuss this problem.

I paid $70.00 on 4/9/2021 for the above noted products and haven't received them yet. Just give me a refund and keep the hosiery.

I ordered a bra from Her Room which cost me over $58 & after recieving it in the mail I tried it on & it did not fit! Nothin about it was comfortable. It was very poorly made & very thin.
I sent it back with tags stilll on the bra & packaged the same way it was sent to me & never heard from them. So after I had sent 2 seperate inquires about my return & no response I called the company.
I was told I would not recieve a refund because the product was damaged. I was told there were excessive deodorant stains on the bra! I only tried it on & as a matter of fact I didnt even latch the hooks!
I argued the fact that there was no way there could have been deodorant on the bra, much less excessive deodorant! Then she tried to extort more money from me by telling me I could pay another $10 & they would send me the bra back to me! Are you kidding me?!I cost me $5 to return the bra! This company owes me $52.85! This is nothing more tgan extortion & I dont appreciate their reponse! The people that order from this company arehard working & we dont have money just to throw away nor do we appreciate having our hard earned money stolen from us! I will be telling everyone I can tell on every social media platform avalible how this company has ripped me off & extorted money from me! This company needs to be shut down & I plan on doing my part to do exactly that..TO SHUT YOU DOWN!

Order number 8979366 backordered - 2 bras = $54.43

I have been a valued customer and have placed orders several times online. I am sure the problem will be resolved in a timely manner.

My credit card was charged for four (4) bras a total of $108.96 on Dec 15, 2020.

I received 2 of the 4 bras and the remaining two were to be shipped the week of 12/29/20.

As of today, I have not received the remaining two bras that I paid for.
I was charged again for the remaining two bras in the amount of $54.43.
Please refund $54.43 to my credit card for the double charge.

Also, when will I receive the remaining two bras. If I will not receive the remaining two (2) bras, please refund another $54.43.

Sincerely,
R Eiland

I purchased 2 bras that were exactly the same size but different brands. The 1 bra fit perfectly & the other was 2 cup sizes too big. I tried it on & determined that it was not at all a good fit and I felt like I had on a bulletproof vest bc of wrong size. I returned that bra and requested a refund. Mind you, I have had to do this 2 other times and have always had to call and chase down my $ and find out why my money had not been refunded yet. This time I was told it had deodorant on it & a bent wire. So, I'm not receiving $65 back. Non negotiable they said. If you have to return a garment, make sure that you take a video or detail pics. Any reason not to refund you, they'll find. I'll never buy again from them, as I do 2 x annually. I was told they can return this absurdly large braw to me, for a fee on shipping. POOR POLICIES THAT ARE NOT CONSUMER FRIENDLY!

At 16th of July I ordered Calvin Klein underwear for 74 euro's with order number 8669876. I paid with CreditCard. I live in Europe.
Today, 11th of August, I haven't heard from HerRoom. Nothing at all.
I have attempted to reach someone through the customer service number, but the message center continues to state, no one is available. I have written several emails to HerRoom Customer Service with no reply.
Never anything back. HORRIBLE customer service.
Why?

I returned an item and received notification that a refund to paypal was being issued. I haven't been able to reach customer service and my refund to paypal was never issued I cancelled my paypal complaint when I received notice that a refund had been issued. I've tried to message, email and phone customer service many times but no contact. Since I closed my paypal complaint assuming a refund was underway i'm stuck.