Attempt at Fraud & Poor quality customer service at HerRoom.
HerRoom deserves < 1 star for customer service and business practice.
I ordered 4 items under initial order (let's call it #ABC). 2 items were received immediately. 2 other items were backordered until 10/29/21 & 11/13/2021. (Understandable considering COVID related supply chain issues).
But...then, HerRoom tried to commit FRAUD:
At the time of the initial order #ABC on 10/10/2021, they charged me $178.71 for all 4 items, even though their policy explicitly states they will ONLY make a charge when items have shipped.
Then, HerRoom created a new order number (let's call it #DEF). On 10/11/2021, they charged me $81.50 under order #DEF at the time of shipment of 2 items (from order #ABC).
Once I saw the duplicate charges, I emailed them on 10/16/2021 and asked for them to fix it. They wrote back on 10/18/2021 and told me that the $178.71 charge was only pending and that it "fell off."
I re-checked my credit card, but there was no "pending" designation on the $178.71 charge, and it certainly had not been reversed. Per HerRoom policy, the $178.71 charge should never been made since it was not when items were shipped. Luckily. I used PayPal for the purchase at HerRoom, I complained there. PayPal made HerRoom reverse the $178.71 charge. (Thank you, PayPal!!)
Then, on 10/21/2021, HerRoom CANCELLED ORDER #ABC, which still had 2 unfulfilled items that were backordered!!!
On 10/21/2021, I asked HerRoom why order #ABC was cancelled. At a that point, I noticed my first shipment was under order #DEF, so I asked if the 2 backordered items had been assigned a new order #. I also stated plainly that I had not cancelled the order.
On 10/25/2021, HerRoom emailed me back and said, "When orders are split another order number is created. Please let us know if you have any additional questions. We're happy to help! Ja'Keria" (NOTE: she/he did not tell me a new order number for the backordered items.)
Now, it's passed time when the 2 backordered items were supposed to be sent to me. I wrote HerRoom on chat on their website to find out what was going on. The woman, "Tiffany from Dallas" on the chat said basically, tough cookies...we cancelled your order because you filed a dispute with PayPal...and she had the audacity to lie to me by saying that she could not create a new order number. (obviously, we know this is not true). So, I asked for a discount code for the trouble of this situation and having to place a new order. She said HerRoom does not give out discount codes; (also not true...I got a discount code when I signed up for their emails, which I used on the initial order).
So, in summary HerRoom has nice bras and that is the only reason I tried to get the remainder of my order filled.
Unfortunately, HerRoom will try to commit FRAUD. So, if you decide to order from them, make sure you don't get charged multiple times. Learn from my experience and use a 3rd party system like PayPal to protect you from this type of fraudulent activity.