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La Senza
reviews & complaints

La Senza
reviews & complaints

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39 complaints
7 resolved 32 unresolved
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S
2:16 pm

La Senza - Return issue

I have ordered stuff online as I am living in rural area and there is no lasenza store near me. I called customer service for return label they said we cannot provide return label and you will have to pay the fees for return which is 25$ And order is of 50. Or you can go to the store which I am not able to go as its too far. They offered me 10% discount which is not enough. They don't have any solution for this issue. If I can go to store for return then why would I need to buy it online. It was wrong size that's why I wanted to return. How I can spend too much money for return. Not good experience.

Desired outcome: Free shipping label

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R

La Senza - Bra

Bought this strapless bra from La Senza. I only wore it few times whenever I'm wearing off shoulder. The lasst time I wore it was 2 weeks ago I noticed that I had a burn on my skin with the shape of the lining of the bra. The actual photo of my burned skin got deleted so I attached this photo attached which was taken today where you can see the scar. As you can also see on the bra style there is an adhesive (I don't what it's called) I this is the thing that make the bra stick on the skin and also I think is the one who caused the burn on my skin.

This is dangerous and disappointing. Hoping that you'll take action of what happened to me. Thank you.

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Sep 16, 2020 4:43 pm

This is the actual item

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S
3:43 pm

La Senza - policy

Hello,

I'm an employee and i've been working with La Senza for nearly half a year now. I am wondering how it is plausible and appropriate that customers may abuse company policy, such as being able to return heavily soiled undergarments, filled with bodily fluids that are hazardous to anyone's health. Yet, employees like myself cannot return slightly damaged bras without being denied and questioned morals. It's a disturbing concept that workers are unable to provide themselves with the same company policy lenience as they give customers who hand in undergarments filled with feces, semen, and other bodily fluids. It's disgusting, and i think La Senza should re-evaluate their policy lenience. It should apply to EVERYONE since everyone is spending money there either way.

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ADVERTISIMENT
T
3:56 pm
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This review was chosen algorithmically as the most valued customer feedback.

La Senza - my order

Hello, This is my original order # 9102106925 I have placed an order on October 29th. A week later I went on my email and checked my order's shipment history and it was shown as shipped. For an entire week the status of my order didn't change. So I decided to call lasenza and speak with a representative and ask them whether my order has been delivered to...

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J
11:53 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

La Senza - race profiled, britanny from la senza store

Hello, Government of Halifax, I am black, and 11 5 19 at approx 1:15pm halifax shopping centre I was racially profiled while I shopped in the store, Lasensa I have been many times there last 6 months spending approx 6 hundred dollars. Always, always a friendly experience. BUT not yesterday I went to purchase body spray and lotion, the items were near...

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M
Featured review
This review was chosen algorithmically as the most valued customer feedback.

La Senza - bras sizes and the type

They do not have push up brad for big breasted women I find it discriminating because some people just don't like thin bras they like push ups only and it's not fair it there for example should be at least all sizes with push-up like COME ON like I said once and will day it again I felt discriminated for being big breasted when I wanted push ups my thins waist of my money I can tell you that

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S
8:50 pm

La Senza - shipment never received

I made an online purchase 2 weeks ago and never received the merchandise. I was sent a confirmation email with the tracking details and Its not moving from its original location. I've been tracking it for days now. I've contacted la senza 3 times about it already and haven't gotten a response. It's the worst customer service I've ever experienced. I regret making a purchase. I should have stuck to Victoria's secret.

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M
1:04 am
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La Senza - 11100529-09-mw-38b/re

The worst product and shopping I have faced in this shop in ellante mall chandigarh. When I talked to Ms. Pooja manager of this showroom was so rude and didn't solve my problem it was like mentally harassment talking to her. Ms. pooja was so illiterately talked... Worst just worst experience her. I will advise to attend customer and talk to them properly...

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J
11:47 am
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La Senza - gift card

Hi i would like to receive a call back from ombudsman as per a situation that has accured. I totally frustrated. I got lost my wallet durring the holidays. I was shopping and going to you store to purchace merchandice arriving at the conter i had knotice 2 cards of 50$ where missing( i had 3 cards of 50$ ans 3 cards of 10$) so i had to put the close back...

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B
7:37 pm
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La Senza - bikini panties

I recently bought 7 pairs of panties at a La Senza store in Halifax NS. 5 of the pairs were "ribbed". They come in a burgandy and black. 2 pairs were a different style. I wore the first pair and at first they were comfortable. They were a size medium and during the day they stretched to a size comparable to a large. I washed them and they got a bit smaller...

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T
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La Senza - customer service

Hi there, I was made feel like a psychopath for questioning my receipt. I tried my best to understand the breakdown of it all and I asked why I was charged $10.00 for reactivating my online account. I never realised that this is an extra charge. If I knew this, I never would have opted in for it. It is a complete scam that La Senza ask customers for their...

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A
3:21 am
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La Senza - employee

Hello...I want to complain about the female employee who works in Al Rashid mall in Saudi Arabia. I came to the shop at 10:20 in 28/08/2018 and the employee wasn't there. I checked the working hours next to the door and found that it must be open at 10:00! The door wasn't even locked! I entered the shop and didn't find her inside! I could steel from the shop and nobody will know!

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B
10:53 am
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La Senza - customer service

Visited La Senza Gateway yesterday. When I got to the shop the 2 ladies who are suppose to be assisting us as we get inside the shop were busy talking personal things and they were extremely loud. This made it hard for me to even ask them for assistance cause they were just caught up in whatever they were talking about. This is bad customer service and I doubt I'll ever go to that specific La Senza shop.

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S
11:04 am
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La Senza - extremely rude customer service

I went to a Lasenza Express store at Devonshire Mall in Windsor, Ontario (Canada). The woman at the check out counter, probably in her late 50s or early 60s, with short white hair, was rude and racist. Noone in the store greeted me or asked if I needed help, even though I was the only person in store at the time, apart from one person paying for her thing...

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M
8:22 pm
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La Senza - service

Disappointed and disgusted with this location. Will never come back here. I was shopping during the promotion of buy 2 bras get 3 free. As I was cashing out, I was trying to redeem my birthday coupon of $15. The lady at the cashier asked her manager why my coupon wasn't scanning in and asked if she could manually enter it in. Without any hesitation, she...

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B
7:43 am
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La Senza - overcharged

I went to lasenza in bayshore about 2 months ago, where I was charged twice for my 1 bras purchase, I realized the next day while checking my online banking account, where I then called to let them know. After 2 months of them saying they will be sending me money I still have not received anything! This is by far ridiculous! I got over charged 40$ and all...

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A
4:46 pm
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This review was chosen algorithmically as the most valued customer feedback.

La Senza - ottawa employee is far too pushy

I went to the store in bayshore with three friends this afternoon, and an employee named Elisa was there to greet us. Immediately, she glues herself to the most well dressed friend. We were looking at the ten dollar bras in the back, since we wanted them for just a fun craft. Elisa says (still only really talking to the well dressed friend) those are kiddie...

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C
12:26 pm
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The company has left an official comment on the complaint.
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La Senza - thongs

Hi There I bought a several pairs of panties and I'm disappointed in most of them. First of all one pair of thong panties came apart the first time I put them on. Also, 4 other pairs are way too small. I usually just buy the thong panties, but the store was very busy and I felt pressured into buying the other four. The sales lady that finally helped me...

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H
1:53 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

La Senza - two new bras

I have bought hundreds of stuff from La Senza recently and always from past years but I bought two bras recently and one snapped right apart after the third time of barely wearing it and the other one or other two are dis coloured and almost ready to rip and I wash all my bras separate from al other clothing. Maybe there were cheap but that's no right that they break when they aren't suppose too, thanks

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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N
11:08 pm
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This review was chosen algorithmically as the most valued customer feedback.

La Senza - customer service

I encountered a situation while in a lasenza store in North Bay Ontario Canada where I felt unwelcomed unless I bought products from the current sale I picked two pieces of underwear from a 10 for 35 dollar rack as I only wanted two I go to the cash and the cashier asks me if I have 10 pairs of underwear when I never previously indicated that I wa...

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