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Customer Service

1888 527 3692 (USA & Canada)
+1 937 438 4157 (International)
5959 Bigger Road
Kettering, Ohio
United States - 45440
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat7:00 AM - 11:00 PM
Sun10:00 AM - 7:00 PM

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Complaints & Reviews

La Senza CorporationBra

Bought this strapless bra from La Senza. I only wore it few times whenever I'm wearing off shoulder. The lasst time I wore it was 2 weeks ago I noticed that I had a burn on my skin with the shape of the lining of the bra. The actual photo of my burned skin got deleted so I attached this photo attached which was taken today where you can see the scar. As you can also see on the bra style there is an adhesive (I don't what it's called) I this is the thing that make the bra stick on the skin and also I think is the one who caused the burn on my skin.

This is dangerous and disappointing. Hoping that you'll take action of what happened to me. Thank you.

Bra
Bra

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    La Senza Corporationpolicy

    Hello,

    I'm an employee and i've been working with La Senza for nearly half a year now. I am wondering how it is plausible and appropriate that customers may abuse company policy, such as being able to return heavily soiled undergarments, filled with bodily fluids that are hazardous to anyone's health. Yet, employees like myself cannot return slightly damaged bras without being denied and questioned morals. It's a disturbing concept that workers are unable to provide themselves with the same company policy lenience as they give customers who hand in undergarments filled with feces, semen, and other bodily fluids. It's disgusting, and i think La Senza should re-evaluate their policy lenience. It should apply to EVERYONE since everyone is spending money there either way.

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      Nov 07, 2019

      La Senza Corporation — my order

      Hello, This is my original order # [protected] I have placed an order on October 29th. A week later I went on...

      Nov 06, 2019

      La Senza — race profiled, britanny from la senza store

      Hello, Government of Halifax, I am black, and 11 5 19 at approx 1:15pm halifax shopping centre I wa...

      Jul 26, 2019

      La Senza Corporation — bras sizes and the type

      They do not have push up brad for big breasted women I find it discriminating because some people just don't...

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      La Senza Corporationshipment never received

      I made an online purchase 2 weeks ago and never received the merchandise. I was sent a confirmation email with the tracking details and Its not moving from its original location. I've been tracking it for days now. I've contacted la senza 3 times about it already and haven't gotten a response. It's the worst customer service I've ever experienced. I regret making a purchase. I should have stuck to Victoria's secret.

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        Jan 21, 2019

        La Senza — [protected]-09-mw-38b/re

        The worst product and shopping I have faced in this shop in ellante mall chandigarh. When I talked to M...

        Jan 03, 2019

        La Senza — gift card

        Hi i would like to receive a call back from ombudsman as per a situation that has accured. I totally...

        Sep 27, 2018

        La Senza Store in Halifax — bikini panties

        I recently bought 7 pairs of panties at a La Senza store in Halifax NS. 5 of the pairs were "ribbed"...

        New Minas
        Sep 14, 2018

        La Senza - Sherway Gardens — customer service

        Hi there, I was made feel like a psychopath for questioning my receipt. I tried my best to understand the...

        Mississauga
        Aug 28, 2018

        Lasenza / Al Khobar / Al Rashid Mall / SA — employee

        Hello...I want to complain about the female employee who works in Al Rashid mall in Saudi Arabia. I came to...

        Aug 26, 2018

        La Senza — customer service

        Visited La Senza Gateway yesterday. When I got to the shop the 2 ladies who are suppose to be assisting us a...

        Durban
        Jul 06, 2018

        La Senza — extremely rude customer service

        I went to a Lasenza Express store at Devonshire Mall in Windsor, Ontario (Canada). The woman at the check out...

        Windsor
        Jun 07, 2018

        La Senza — service

        Disappointed and disgusted with this location. Will never come back here. I was shopping during the promotion...

        Brampton
        May 08, 2018

        La Senza — overcharged

        I went to lasenza in bayshore about 2 months ago, where I was charged twice for my 1 bras purchase, I...

        Ottawa
        May 03, 2018

        La Senza — ottawa employee is far too pushy

        I went to the store in bayshore with three friends this afternoon, and an employee named Elisa was there to...

        Ottawa
        Apr 25, 2018

        La Senza — thongs

        Hi There I bought a several pairs of panties and I'm disappointed in most of them. First of all one pair of...

        Kelowna

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        La Senzatwo new bras

        I have bought hundreds of stuff from La Senza recently and always from past years but I bought two bras recently and one snapped right apart after the third time of barely wearing it and the other one or other two are dis coloured and almost ready to rip and I wash all my bras separate from al other clothing. Maybe there were cheap but that's no right that they break when they aren't suppose too, thanks

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          RESOLVED

          The complaint has been investigated and resolved to the customer's satisfaction.

          • La Senza's response · Apr 26, 2018

            Hi Valued Customer,

            We would be happy to make this right for you. Could you reach out to us directly through customer care email address? The email is [protected]@lasenza.com, this way we can ask some more information regarding your purchase to get you taken care of.

            Best,
            Ashley
            La Senza Customer Care

          Mar 19, 2018

          La Senza — customer service

          I encountered a situation while in a lasenza store in North Bay Ontario Canada where I felt unwelcomed unle...

          North Bay
          Jan 23, 2018

          La Senza — bra and underwear

          I am really disappointed with your product I am a faithful and long time customer I only shop at la sena for...

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