Hilton Worldwide / Hampton Inn / double charged for room

United States

We checked into the Hampton Inn in Natchitoches, LA on 5-8-19 with no issues. We were there for a softball conference tournament and the games ran late on 5-9-19. When we tried to get into our room at 1:30am on 5-10-19, our key wouldn't work. When we went downstairs, we were told that they never had record of us checking in and actually gave someone else our room. When those people accessed the room, they saw our belongings. (we obviously had checked in) The hotel had my reservation with my name and phone number, but no one had the decency to call me and try to figure out what happened. We were finally able to get back into our room and we were told we would only be charged for one night. On my credit card statement, I have 2 separate charges for each night. (also, one charge is from my card and one from my husband's card. I used my card on 5-8-19 which is when they are telling me they have no record of us checking in. Then HOW did I get charged?) I want a refund like promised to me.

May 15, 2019

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