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Hilton Smythe Group Customer Service Phone, Email, Contacts

Hilton Smythe Group
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3.0 6 Complaints
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Hilton Smythe Group Complaints 6

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J
4:24 pm EST
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I had a small cafe that I decide to put on the market in February 2023 with Hilton Smyth I was told that the marketing price would be £49.995 and was told of cost of selling and agency fees After not having much interest and only 1 viewing I then started to reduce the asking price. I realised after I had reduced to £24.995 that I would still have to...

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5:03 am EDT
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Hilton Smythe Group No communication

“This company is an absolute joke. I put my business up for sale end of last year and had a sales rep assigned to me. I was in good contact with her up until around January when my emails were no longer being replied to and I didn't hear nothing from them for 6 months. Then another rep contacted me about some interest. I expressed to this person that it had been 6 months since I'd had contact and a lot had changed in that time as I was promised my business would be a quick sale as that's what I needed but unfortunately it wasn't. I told this new rep I no longer wanted to sell. All of a sudden emails were being ignored and not replied to. I told this person over and over again I was no longer selling and that I was only contactable through email. This ran over the course of about 2 months. So I contacted a different email address and finally got a response! Today I have now received a letter stating I have not been contactable for some time. Which is clearly untrue. It's them that have not been contactable not me! I'd avoid this company at all costs unless you like no communication

Desired outcome: For them to remove my business off their books with no fees to pay as I have not received the service that was expected.

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Dealt with my complaint promptly

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3:22 pm EDT
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Hilton Smythe Group failure to deliver but fee's still demanded.

I actually thought this company were better than the rest, how wrong I was. Like the others they use unfair one sided contracts that enables them to take you to court to fleece you of your money regardless of the circumstances. My business was listed with them for a good 15 months and they did not even manage one viewing, they did however call me on numerous occasions to lower the asking price, it is worth noting however, that the final fee is based on the asking price when signing the contract and does not reduce each time you have to reduce the price. I terminated my contract and found a buyer within days of my end date and they still see fit to demand their fee's even though I am no longer under contract. A few months back I did a 30 day listing on ebay for my business, this produced more interest than they managed in 15 months plus it was free to list and you know exactly what it will cost you if you sell, no surprise invoice demanding immediate payment with daily interest for late payment with a cleverly written contract that puts the law on their side. Should you be in contract with these or any other business transfer agent I suggest you check your termination terms and terminate your contract without delay, do it yourself via ebay or privately, it produces better results costs nothing and you know exactly where you stand. I feel greatly insulted that they refuse to believe what I am telling them and instead of listening insist on drawing my attention to clauses in the contract which is of course written fully in their favor.

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Update by Viv.A
Sep 03, 2018 5:13 am EDT

After talking to and negotiating with Natalie we managed to resolve this in a way that suited both parties. I would be prepared to use them again if I needed to but I would want to add an amendment to the terms.

Resolved

After talks and negotiations this was fully resolved in a timely manner in a way that suited both parties. Hilton Smythe were more than happy to look at our communication history to see where things went wrong in an effort to find a solution, this paved the way for us to agree on a solution.

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Jordan2345
New York, US
Jan 25, 2024 9:10 am EST

Dear Viv.A,

I find myself in a similar situation to yours, stuck with Hylton Smythe and unable to take my ad off, fearing the extortionate exit fees.

How did you manage to find a solution that fit you?

Thanks

Jordan

V
Author of the review
V
Viv.A
GB
Jan 25, 2024 12:09 pm EST
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Replying to comment of Jordan2345

I didnt, I had no choice but to pay up even though they failed miserably with the services they offered. Only consolation is that we did negotiate a reduced fee but this was still £2000 a lot of money for doing nothing, I wish you luck.

Is Hilton Smythe Group Legit?

Hilton Smythe Group earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Hilton Smythe Group stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Hilton Smythe Group's reputation as a trustworthy leader in their field. Customers can rely on Hilton Smythe Group's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Hilton Smythe Group. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hilton Smythe Group has claimed the domain name for hiltonsmythe.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Hiltonsmythe.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hiltonsmythe.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hilton Smythe Group as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Hiltonsmythe.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Hilton Smythe Group.

However ComplaintsBoard has detected that:

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4:27 am EDT
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Hilton Smythe Group termination fees/cancelling

We are being taken to court for termination fees from cancelling the sale of our pub early.
This arrangement was cancelled after Hilton Smythe failed to do due diligence on a prospective buyer costing almost £2000 in solicitors fees.
The cost of termination is almost £3000 and we are now only trying to sell for £5000.
The termination fees were not pointed out when signing and we were told that dealing with Hilton Smythe was an advantage, even though our previous agent was no sale no fee.
I believe from case law that termination fees have to be highlighted.
Can anyone advise how you complaints with Hilton Smythe ended...in you favour or not?

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Jordan2345
New York, US
Jan 25, 2024 9:13 am EST

Hi uuuttyy (great name)

I find myself stuck with Hylton Smythe, unable to terminate my ad due to the extortionate exit fees.

Did you finally go to court? How dit it go?

Thank you

Jordan

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4:15 am EDT
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Hilton Smythe Group Scamming money when not selling

I was stupid enough to be taken in by this company to sell my newsagents, they couldn't sell it so I gave them termination period and then sold with another company who sold it straight away.4 months after selling the business I get a email requesting payment saying went to the other agent
in the termination time which is a lie threatening cart action .we look forward to seeing them in court sellers keep away from this firm

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UK Business Owner
US
Jan 09, 2017 3:23 am EST

Hi Gaffer 12,

We are currently having the same issues with them for selling our guesthouse. They only brought around 1 viewer during our 6 month contract. After the 6 months was complete, we issued them with a cancellation letter, cancelling the contract. The cancellation notice was for 28 days, during this period we received an offer from a different agent and sold the property. We have recently received an email from Hilton Smythe demanding that we pay them £10800 (This is more than 3x the amount we paid the agents that actually sold the property).

We feel that they completely didn't deliver on their side of the contract. Their marketing efforts were poor; and as a result only brought one party to view the property over the period of the contract (and one after the contract period). Does any one have any advice, contacts or lawyers that can assist us as they are threatening us with court proceedings?

Please email me on the following email address
uk.business.owner.2017@gmail.com

Kind Regards

S
S
Sherralin
US
Mar 14, 2017 9:41 am EDT

Hi
We are dealing with a similar problem, we fulfilled a years contract with no viewings and canceled our contract, 1 year after we sold the business and they are charging us for it. They are professional scammers so be careful

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5:01 pm EDT
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We were unfortunate enough to cross paths with Gareth Smythe of Hilton Smythe (he is also director of several other companies) in October of 2011. He gave us his sales spiel and convinced us to sign up to sell our business, he even offered to reduced their percentage fee and contract terms in order to secure for them the opportunity to sell our busine...

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Overview of Hilton Smythe Group complaint handling

Hilton Smythe Group reviews first appeared on Complaints Board on Sep 17, 2013. The latest review Agency fee was posted on Feb 14, 2024. The latest complaint No communication was resolved on Jul 14, 2022. Hilton Smythe Group has an average consumer rating of 3 stars from 6 reviews. Hilton Smythe Group has resolved 3 complaints.
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  1. Hilton Smythe Group Contacts

  2. Hilton Smythe Group phone numbers
    +44 120 455 6300
    +44 120 455 6300
    Click up if you have successfully reached Hilton Smythe Group by calling +44 120 455 6300 phone number 1 1 users reported that they have successfully reached Hilton Smythe Group by calling +44 120 455 6300 phone number Click down if you have unsuccessfully reached Hilton Smythe Group by calling +44 120 455 6300 phone number 0 0 users reported that they have UNsuccessfully reached Hilton Smythe Group by calling +44 120 455 6300 phone number
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    Head Office
    +44 141 290 0302
    +44 141 290 0302
    Click up if you have successfully reached Hilton Smythe Group by calling +44 141 290 0302 phone number 1 1 users reported that they have successfully reached Hilton Smythe Group by calling +44 141 290 0302 phone number Click down if you have unsuccessfully reached Hilton Smythe Group by calling +44 141 290 0302 phone number 0 0 users reported that they have UNsuccessfully reached Hilton Smythe Group by calling +44 141 290 0302 phone number
    100%
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    Glasgow Office
  3. Hilton Smythe Group emails
  4. Hilton Smythe Group address
    20 Wood Street, Bolton, England, Greater Manchester, BL11DY, United Kingdom
  5. Hilton Smythe Group social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 01, 2024
  7. View all Hilton Smythe Group contacts
Hilton Smythe Group Category
Hilton Smythe Group is ranked 57 among 108 companies in the Consulting category

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