The complaint has been investigated and
resolved to the customer's satisfactionResolved Hilton Honors — Point redemption policy
resolved to the customer's satisfaction
Hilton Honors website (www.hiltonhonors.com) proclaims: "No Blackout Dates - No exceptions" The fine print reads "If there's a standard room available at any Hilton Family hotel or resort worldwide you can redeem points for it. No exceptions, no fine print. It's that simple."
It's actually not that simple. The use of the adjective "standard" to describe the "standard rooms" in the policy is a huge qualifier. Apparently a certain number of rooms at each property are designated "standard" rooms. When those rooms are booked by Honors reward redemption, the property is categorized as "full" even though many rooms remain.
In practice, the blackout policy remains the same as it's always been, subject to the number of rooms designated as "standard"