Hillarys Blindspoor advisor, product and the worst customer care

H
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a verified customer
Verified customer

I have bought a 1930's house and had lots of work. The worst mistake was asking Hillarys to help. I have a duel aspect window and needs some advice.

The 'advisor' suggested I should 'brick the window up'. I should have listened to my gut about him but ordered curtains and 2 x blinds.

When he arrived to fit them everything was too much trouble. I noticed threadbare holes in the curtains. he said he would have them replaced.

I spoke to customer services the next morning and asked for another fitter. Since then nothing. I have emailed and called more times than any company I have ever been a customer of before. no one wants to help, im told to call then im told to email. My 'account manager' is never there or calls me back. I cant speak to a manager. They have my money so it feels like they don't care. I still have curtains with holes that the light shines through and so many pulls in my bedroom blinds, I haven't even started on that yet. Im pulling my hair out and its made me cry

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