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Hillarys Blinds
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Hillarys Blinds
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62 complaints
6 resolved 56 unresolved
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M
3:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased vertical blinds for my patio doors on the17/09/2019. I had a problem with one of the slatts that kept twisting so phoned customer service to inform them of my problem. I was told that it was not a problem it " just needs resetting " so whilst on the phone the young lady told me how to reset the slatts, I expressed my concern at the time that I...

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M
8:54 am EST
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Hillarys Reference: 9358842 There are two make to mature Black Out Blind I have ordered to Hillarys through their sales man, who done all the measurement and placed the order in October 2019. I have confirmed with him these has to be black out Blinds as one of the blind is for bedroom. Once he received the blinds from his Company (Hillarys) he bring the...

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S
7:22 am EST

Hillarys Blinds - customer service

Suzanne from West Midlands came during black Friday sale booking she measured gave quote I signed machine confirming price £120 she then said she made mistake it is £15 more!she then said her card reader and mobile phone was dead could she take my car charger for the day as she has many customers to visit!I refused fitting was arranged for today 20 December.I called you to report incident your gentleman said he had no order for one kitchen vertical grey blind, no price, no ref etc ?I cancelled order via email because I am concerned I received email you would email me I am disabled with impaired hearing, no email? Then fitter turned up, he just entered my house walked into my kitchen without being invited I was in nightclothes because I am ill I found this very upsetting, he said you had not been in contact with him!I find this disgraceful service, I needed blind fitted for Christmas with shutters and conservatory blinds new year but I have no faith in Hillary's blinds I look forward to hearing from you via email

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6:06 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

10 blinds ordered 8 ok french door blinds awful as pattern does not align. my neighbour has exactly same windows and her supplier ( much cheaper) aligned both her blinds beautifully. I dont lower my blinds on the French doors as people notice the defect straight away. Not a good advert for Hillarys. I would like this resolved and the blinds replaced for blinds that match and is to the standard that Hillarys advertise.

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E
12:25 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I bought vertical blinds from Hilary Blinds about 4 years ago. I contacted them last week to get the turner rod reconnected to the rail as the blinds wouldn't open or close. He came and said the he would have to order it as the one he brought was the newer one and it wouldn't fit. Please see email below regarding same. I am frustrated as you can't just tell...

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M
8:52 am EDT

Hillarys Blinds - shutter

Customer number 9237503
Date purchase June 26, 2019
Date installed Sept 18, 2019

I honestly admit I signed the paper. However, it was not the one I am expecting as a result. I didn't understand about the panel? I mentioned that I don't want a big one. No actual visualisation showed only sketch with right and left so I signed. I even explained through my words and through pictures. I knew I agreed to the plan but in our conversation I thought we agreed what was said will be exactly same shutter design I wanted. As I have no much idea with regards to shutter Either way you could just show me pictures or draft how will it look like when it's done like 2d etc so I can amend before installation happened. I am sorry if I was complaining because I was not fully satisfied and happy of the product and it cost £1000 to see everyday in my living room. I called your staff and all of them said they cannot do about it anymore or even remodel. I am humbly asking I am willing to purchase a new design for my living room as long as u help me remodel or move the existing shutter either to one of my windows upstairs the only thing the length measurement is slightly smaller than the existing order. Please help me because I spent a lot of money for this. Thank you very much.

Attached here was the finished product and the one I showed through text.

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Update by Mummy3
Sep 28, 2019 8:54 am EDT

Waiting for reply

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1:09 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Order: H4261 / ELTONFL 112897 I placed an order worth £2000 on Friday 9th November. Firstly I was told at the time I booked the appointment that I would get a further 10% off which didn't happen. I contacted Hillarys within 48 hours of placing this order but was told it had been included - the advisor never mentioned this and so I don't believe this wa...

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3:14 pm EDT
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Didn't turn up for the appointment. Agent said they were outside the shop next to my flat. When I went down to let them in they weren't there. I called and they kept lying and saying they were 5 minutes away. I waited outside for 40 minutes. Eventually they stopped answering and cancelled the appointment as they said they couldn't find the flat. The call centre had an unhelpful attitude. Avoid them!

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3:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Would never buy from Hillary's blinds again. Stay away! Ordered shutters and blinds on 17th May and still waiting for a fitting date!!! They happily have taken almost £1500 deposit on the day of ordering and offered a fitting date within minutes by click of a button! Fitting cancelled twice! Having taken leave from work on 9th August for fitting and no one...

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3:08 am EDT
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Morning, I have spent over 2 year painstakingly renovating my house and decided to spent £2500 on curtains to get a high quality finish. Issues. 1. All the curtains are fitted at different heights - from ceiling/window and radiator. 2. Brackets - see pictures. (one not straight, different screws.) 3. All curtains are joined not one piece of material - not...

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4:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I bought 18 Roman blinds and 4 Curtains back in October 2017. At the time of sale I was promised that I would get one year quibble free warranty in case of any issues with the blinds. I have recently noticed that one of the blinds has little damage to it and one of the blinds had sewing fault and is not looking flush at one edge. I called and sent an...

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12:02 pm EDT
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I called Hillary Blinds to come and give me a quotation in January 2018, the representative fixed an appointment and visited. he took measurements and gave me a quotation. several weeks later the representative called again and asked for payment, at this point I told him I wasn't interested anymore. A few months later I received a bill for £624. I never...

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4:40 pm EDT
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Initial sales appt. 22nd March 2018 Measurements taken 20th April Fitting day Fri 13th July At 8.00pm that day the fitter called to say that his previous job had over-run & was unable to do ours. We were going on holiday the next day so gave the fitter my father-in-law's tel. no. so they could arrange a convenient fitting day between them while we were...

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9:22 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

For nearly a year I have been promised by Hillary's to correct their faulty blinds. They were incorrectly fitted and are damaged every time I open the window. After lots of messages, calls and promises this issue still is not resolved. The representatives blatantly lie and do not reply. Yet again another call to head office is required but can't until Monday as closed. Another wasted Saturday waiting for this to be fixed.

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10:26 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tracey McWilliams 97 Farmers Way Cox Green Maidenhead Berkshire SL 63PU 07775 614617 Order Number - CAH 1883 - 102 St Chands Road, Cox Green, Maidenhead, Berkshire, SL6 3BA I am writing on behalf of my mother Tina Norris, your Customer Services team called her to confirm I could talk to you on her behalf. My mother ordered a carpet for her lounge...

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1:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Shutters are the wrong colour!! Salesman also lied to get a more expensive sale, I've since learned that they work on commission! I've emailed numerous times but Hillarys customer service have just threatened me even though I'm pregnant and have a valid complaint!! They point blank refuse to put me through to a manager. Worlds worst company to deal with!!!

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9:16 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have bought a 1930's house and had lots of work. The worst mistake was asking Hillarys to help. I have a duel aspect window and needs some advice. The 'advisor' suggested I should 'brick the window up'. I should have listened to my gut about him but ordered curtains and 2 x blinds. When he arrived to fit them everything was too much trouble. I noticed...

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S
3:29 am EDT

Hillarys Blinds - consultation

An email, phone call and confirmation text message took place to confirm the date and time of my consultation. I waited in and no one turned up, no courtesy call was had.

I emailed and complained of which a pathetic email was received back.

Since then 3 separate advisors have called, emailed and text every day for 3 days even after a have expressed my disgust and told them not to contact me again!

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12:12 pm EDT
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Fitted blinds and made to pay before fitter left not being able to check them properly. Whilst cleaning up after the fitter I noticed cracked beading he said he would replace and didn't notice when he fitted it after husband inspected found a strained joint and cracked frame where attached to window we've tried speaking to both the salesman and the fitter...

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J
12:04 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have recently had 4000 worth of blinds and shutters installed by hillarys. The shutters are incorrect colour. I have emailed many times chasing for a resolution finally got a manager to visit us who agreed they were incorrect and the salesman did not show us the correct sales info to make an informed decision. Since then for weeks I have chased via...

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