South Africa - 2018
In july hi-fi - corp swapped my tomtom for a new on and within a month it freezes. took back to hifi and an indian service manager told me he call tomtom and they are going to send him some doc on what to do with the tomtom, he said he is going to test it and call me back the following day and he advised his staff member to book the gps in and he will confirm with tom tom if he has to swap it again or what. I'm still waiting for his call as he has promised and it is more that 3 weeks now.
I bought a Canon printer from HiFi Corp. after 6 month it shows only paper jam, doesn't do anything else!
I send it in to Hifi Corporation!
Hifi Corp. has a "Our no nonsense guarantee" = "faulty products will be repaired within 21 days or replaced by a similar product!"
I waited 25 Days! nothing!
I complaint with the Service Manager Nadia! Her answer: "You have to hold on, I have to contact Canon, I cannot give you a new Printer!
I complaint with the Call Center! After 5 Hours they got the Printer back!!!
on the following Day I collect the Machine!
The first Fax came in on Monday! Now the machine not only shows the Paper jam on the Display, you can see it
every page get stuck!!!
I called again, message to Nadia!!! No reply Message to Beggy!!! No Reply
finally I get hold of Nadia. She ask me to bring the printer in to get the Serial Nr.: I gave this Nr over the Phone.
Now more nonsense!!! with our no nonsense guarantee!!!
Remember! I send the Printer in on the 2nd of Sep.2008 today is the 16.10.2008
I have to hold on, for the Rep of Canon! only he can say YES/NO!!!
When you see on the Website http://www.hificorporation.co.za/information/guarantee/ a nice Sticker (LIVING THE PROMISE!!!)
Living a Lie/Joke would be better!!!
I want to know when is my playstation 3 coming back to me because i bought it at hi fi corporation and it doesnt want to read discs so i took it back to the shop last month on the 20th of april and now its 27 of may, its been 1 month and 5 days now and i am still paying for it but i dont have it they always tell many stories that its not yet fixed so i dont know what to do because it stresses me a lot because i am paying for something i dont have so i dont appreciate their service at all so please help...
I bought a portable diamond dvd player from hi fi corporation in port elizabeth south africa in mid 2007. After repairs done twice to the unit, I waited for the second time round more than 25 days to get my product back from the store. I phoned them numerous times only to hear "we will phone you back sir". Eventually one of their friendly tech's, gave me a voucher for the initial amount of purchase r 799-00. Fantastic service only to discover that they did not have stock - nor will they have stock of the original product I wanted again. I was offered other makes of players more expensive than the one I had bought for my son's birthday.
Now the point I make is the following :
> I don't want another product, more expensive as the one I bought.
> I have a voucher which I cannot use.
> this deal will leave me out of pocket and misrable as hi fi corporation cannot compromise to provide me with one single diamond dvd player or the like, at the same price which I take it they import by numbers.
> a lady heather, phones me from the hi fi corporation shop in port elizabeth on 28 feb 08 and offers me a sansui at r 200-00 more. I have to pay more to relive the horror?
> the hi fi corporation's link on the web page to customars complaints seems to be not linking as I had to spend national telephone rates to call someone at the call center in jhb to lodge a complaint.
> if the product was old or unique in any way, I would understand their ability not to replace it at the same price. I bought it in mid 2007, not even eight months down the line and you cannot find it any more? Questionable imports or just no regard for customer service.
> no refunds? Wow what a convient way to retain customers.
I say : "give me the same product or give me my money back"
I bought a the above mentioned Home theatre with DVD Player from HI-FI Corporation, River Walk, Botswana for...