Purchased 55" Hit Plasma tv. from store on 3/14/2006. Salesperson recommended to purchase an extended service protection plan so to protect my investment. He said that if anything goes wrong they would replace it and it would be wise to do so. I did for the sum of $699.00. On or about Feburary the 12, 2011 the tv picture went out. So I called the store and they told me that the company that was offering the service plan had been replaced because of the poor service that they had replaced them with another company and that I should contact them myself for any repairs or replacement.
I only contacted the store the one time and since then I have dealt with the service rep. at ph. # [protected] and the actual repair company [protected]. When the repairman came out he said they had to order the parts and it would be about 2 weeks and I would have to have the tv taken off the wall for him to service. I did pay for a custom install as the tv was way to heavy for me to do by myself and now it is up to me to perpare for them to service. This is another problem as I'mm 63 yrs. old and the tv weighs 110lbs. It has now been almost six weeks and all I hear is we are waiting for the parts. I did call customer service on 3/22/[protected] (John) and they checked and said their hands are tied and I would have to just wait. I feel like I have been given the run around and the service plan was sold to me was misleading to say the least. No one should have to go through this much trouble to get any problem resolved. I would like to have the TV. replaced and/ or refund the amount of the extended service plan. The case # [protected] through the service company. This is the first time I have ever used the BBB I hope you can help.