HP

I sent my HP laserjet 2605dn for repairs at the Penang HP Service Center, Malaysia
At the time I sent my printer had 3 full color cartridges and an almost empty black cartridge
But when I switched on the printer after the repair I was shocked to find that the blue cartridge is almost empty
This is very unethical
I never expect that a supposedly reputable international company like HP could involve itself in such hanky panky
I think all HP customers must be aware of the dangers when they send their products to HP service center for repairs

Hp laptops a big disappointment to buy (my every parts are require replacement)
Buy it but own risk
Serial no: ina01401lf
Product no: wp670pa#acj

Its a matter of great shame for hp in which faith I purchased this laptop. I bought my laptop dv4 tu2110 in april 28, 2010. after buying I am continuously reporting different issues with my laptop.
First I reported my battery is faulty but as I went to service station they did not get agree. then I faced problem in my hard disk and after checking my laptop they confirmed the issue and reported that my hard disk is defective and give me replacement on 21.10.10 (ref. no: [protected]).
After few days again I reported problem in my battery... but they diagnose it and reported as problem in my charger not in battery and they replaced my charger on 25.10.10 (sr. no: 4710, simtech computronics ahmedabad, dated 21.10.10).
Now I am again facing problem in my hard disk. its bio test shows hard disk is defective and it need to be replaced. how is it possible? only one month before, my hard disk has replaced by hp service station people and again I am facing same issue. that means I have been replaced with defective hard disk. I have already complain at support desk (ref no: [protected])
Now I my battery is also reporting failure.
Failure id :9ga860 53f5ak 8d4u2j-c09603
Case id is [protected].
I am requesting to do needful regarding my case otherwise I will have to file case against hp.

I just want to know how many times I will have to visit hp service station to get it repair... this laptop has become night mare for me.

I was recently looking for some information on the warranty status of an obviously dead laptop. I didn't think it was under warranty for my client, but I thought I'd give it a shot to see. The online chat session said something about for warranty customers only so I figured that would confirm or deny the warranty status or not. I was wrong. I wasted about 45 minutes of my time. I hate pretty much all of the major computer manufacturers with my entire being...but HP is worst.

Chat Log follows, with identifying information removed:
[Sunday, November 28, 2010 1:47 PM] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the
system connects you with the next available support specialist.
[Sunday, November 28, 2010 1:47 PM] -- Automatically generated message:
You are now chatting with support specialist Ajay S.
[Sunday, November 28, 2010 1:48 PM] -- Ajay S says:
Welcome to HP Total Care for Notebook support. My name is Ajay. Please give me a few moments
while I review your issue description.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
[Sunday, November 28, 2010 1:48 PM] -- Ajay S says:
Hello Donald.
[Sunday, November 28, 2010 1:48 PM] -- Ajay S says:
How are you?
[Sunday, November 28, 2010 1:48 PM] -- XXXCustomerXXX says:
I need to have this unit sent in for repair
[Sunday, November 28, 2010 1:49 PM] -- XXXCustomerXXX says:
Plugged in or on battery, unit will not power up. Pressing power button spins up fan and flashes
lights for 1 second, then shuts back off again.
[Sunday, November 28, 2010 1:49 PM] -- Ajay S says:
Sure, I would certainly do my best to assist you in this regard.
[Sunday, November 28, 2010 1:49 PM] -- XXXCustomerXXX says:
Power supply does provide proper voltage.
[Sunday, November 28, 2010 1:49 PM] -- XXXCustomerXXX says:
thanks ajay.
[Sunday, November 28, 2010 1:50 PM] -- Ajay S says:
I understand that the Notebook does not turn on and the BIOs screen does not open up at the
startup. Am I correct?
[Sunday, November 28, 2010 1:50 PM] -- XXXCustomerXXX says:
that is correct
[Sunday, November 28, 2010 1:51 PM] -- Ajay S says:
Thank you for confirming.
[Sunday, November 28, 2010 1:51 PM] -- Ajay S says:
Nathan, have you tried hard reset steps to turn on the Notebook?
[Sunday, November 28, 2010 1:52 PM] -- XXXCustomerXXX says:
... Remove battery, remove power cord... Anything other than that?
[Sunday, November 28, 2010 1:53 PM] -- Ajay S says:
Let me provide the steps.
[Sunday, November 28, 2010 1:54 PM] -- Ajay S says:
1. Unplug the AC adapter from the notebook PC.
2. Remove the battery from the notebook battery compartment.
[Sunday, November 28, 2010 1:55 PM] -- Ajay S says:
3. Remove the computer from any port replicator or docking station, disconnect cables to printers
or devices such as external monitors, USB memory sticks or SD cards, headset or external
speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices.
4. Press and hold down the power button for about 15 seconds to drain any residual electrical
charge from the capacitors that protect the memory.
5. Insert the battery and plug the AC adapter back into the notebook PC; but do not connect any of
the peripheral devices.
[Sunday, November 28, 2010 1:55 PM] -- Ajay S says:
6. Press the power button to turn the notebook PC back on.
[Sunday, November 28, 2010 1:55 PM] -- XXXCustomerXXX says:
yeah
[Sunday, November 28, 2010 1:55 PM] -- XXXCustomerXXX says:
did that already
[Sunday, November 28, 2010 1:55 PM] -- Ajay S says:
Alright.
[Sunday, November 28, 2010 1:56 PM] -- Ajay S says:
Nathan, have you tried removing/reseating the RAM modules as well?
[Sunday, November 28, 2010 1:56 PM] -- XXXCustomerXXX says:
Also removed RAM and HDD, no changes
[Sunday, November 28, 2010 1:56 PM] -- Ajay S says:
I appreciate your efforts in troubleshooting this issue.
[Sunday, November 28, 2010 1:56 PM] -- Ajay S says:
Nathan, as you have tried all basic troubleshooting steps. The issue looks to be with the
Motherboard of the Notebook.
[Sunday, November 28, 2010 1:57 PM] -- XXXCustomerXXX says:
I usually get paid well for doing so. :)
[Sunday, November 28, 2010 1:57 PM] -- XXXCustomerXXX says:
yes it does
[Sunday, November 28, 2010 1:58 PM] -- Ajay S says:
Nathan, In this case I can arrange a paid repair service for the Notebook to fix this issue.
[Sunday, November 28, 2010 1:58 PM] -- Ajay S says:
The cost of the paid repair service would be around $398 + taxes.
[Sunday, November 28, 2010 1:59 PM] -- XXXCustomerXXX says:
lol
[Sunday, November 28, 2010 1:59 PM] -- Ajay S says:
It includes, complete diagnosis of the Notebook, 90 days of warranty for replaced/repaired
warranty, shipping charges.
[Sunday, November 28, 2010 1:59 PM] -- XXXCustomerXXX says:
I thought that 'instant chat' was only for units under warranty...and that I gave unit serial number
and such for hte system to check.
[Sunday, November 28, 2010 2:00 PM] -- XXXCustomerXXX says:
since I got into the system, I am then assured that I have warranty.
[Sunday, November 28, 2010 2:00 PM] -- XXXCustomerXXX says:
If I have warranty, you can fix it for free because HP obviously shipped out a faulty unit...which has
shown in the more recent earnings...they have been sending out a lot of junk lately.
[Sunday, November 28, 2010 2:01 PM] -- Ajay S says:
Lisa, I see that th ewarranty of the Notebook was expired on 2008-11-22 (YYYY-MM-DD).
[Sunday, November 28, 2010 2:02 PM] -- XXXCustomerXXX says:
you've called me Donald, Nathan, and now Lisa.
[Sunday, November 28, 2010 2:03 PM] -- Ajay S says:
I am sorry, for the typo.
[Sunday, November 28, 2010 2:03 PM] -- Ajay S says:
But you may check the warranty of the Notebook at the below weblink.
[Sunday, November 28, 2010 2:03 PM] -- Ajay S says:
http://h10025.www1.hp.com/ewfrf/wc/weInput?lc=en&dlc=en&cc=us&product=4120392
[Sunday, November 28, 2010 2:04 PM] -- Ajay S says:
Please enter the serial number and the product number of the Notebook.
S/N: XXXXXXXX
P/N: XXXXXX
[Sunday, November 28, 2010 2:04 PM] -- Ajay S says:
Are you able to access the webpage?
[Sunday, November 28, 2010 2:05 PM] -- XXXCustomerXXX says:
wow...what a phenomenal waste of my time...
[Sunday, November 28, 2010 2:05 PM] -- XXXCustomerXXX says:
http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=us
[Sunday, November 28, 2010 2:05 PM] -- XXXCustomerXXX says:
also shows a nice "
Chat online with a support technician
Get the help you need instantly. Enjoy real time chat with an HP technician.
» Chat with an HP Support Technician (only available for in-warranty customers)."
[Sunday, November 28, 2010 2:05 PM] -- XXXCustomerXXX says:
I'm not supposed to talk to you at all if all you want to do sell me an old laptop
[Sunday, November 28, 2010 2:06 PM] -- Ajay S says:
We regret for the inconvenience caused due to this. The implementation of in-warranty customers
for chat support is under process.
[Sunday, November 28, 2010 2:06 PM] -- XXXCustomerXXX says:
yes it is in process
[Sunday, November 28, 2010 2:06 PM] -- XXXCustomerXXX says:
and due to false advertising and jerking my chain for the last 30 minutes...
[Sunday, November 28, 2010 2:07 PM] -- XXXCustomerXXX says:
I need you to either man up and fix this laptop or let me talk to your supervisor...more than likely
fixing this will cost a whole lot less than 1 minute of HP's lawyers time
[Sunday, November 28, 2010 2:07 PM] -- XXXCustomerXXX says:
I've already printed the page that states chat is only for warranty customers...
[Sunday, November 28, 2010 2:08 PM] -- XXXCustomerXXX says:
I was pretty excited to see that it was under warranty...as I didn't think it was myself. I didn't have
any simple way to FIND whether it was under warranty other than to see if I got allowed into the
chat session or not.
[Sunday, November 28, 2010 2:09 PM] -- Ajay S says:
Nathan, I see that your Notebook is more than 3 years old. HP Notebook does not go with 3 year
manufacturer warranty.
[Sunday, November 28, 2010 2:10 PM] -- XXXCustomerXXX says:
dude...the fine automated system let me in. It is supposed to tell me that up front rather than
waste both of our time
[Sunday, November 28, 2010 2:11 PM] -- Ajay S says:
I agree, as mentioned earlier the implementation of in-warranty customers for chat support is
under process.
[Sunday, November 28, 2010 2:11 PM] -- XXXCustomerXXX says:
Perhaps we can work out a deal where I get a NEW motherboard (I've been shipped used, also
faulty parts before) for around the proper price of $70.
[Sunday, November 28, 2010 2:11 PM] -- Ajay S says:
Hope you can understand.
[Sunday, November 28, 2010 2:11 PM] -- Ajay S says:
There are other ways to check the warranty of the Notebook as well.
[Sunday, November 28, 2010 2:12 PM] -- XXXCustomerXXX says:
I can understand that your company is liable for stupidity and false advertising...
[Sunday, November 28, 2010 2:12 PM] -- XXXCustomerXXX says:
Yes there are other ways...but I'm sure you'll understand that most major manufacturers make
more $$ by getting people to give up before they get anywhere.
[Sunday, November 28, 2010 2:13 PM] -- Ajay S says:
We regret for the inconvenience caused due to this.
[Sunday, November 28, 2010 2:13 PM] -- XXXCustomerXXX says:
If it wsa easy for them to find warranty info...then they wouldn't get the fine upsell for $400 from
you. :)
[Sunday, November 28, 2010 2:15 PM] -- XXXCustomerXXX says:
so...
[Sunday, November 28, 2010 2:15 PM] -- XXXCustomerXXX says:
I asked about 10 minutes ago to speak to a manager about false advertising and your lack of
ability to fulfill something promised. Am I also being denied that simple right also?
[Sunday, November 28, 2010 2:15 PM] -- Ajay S says:
We do not have option to setup a free repair service for the Notebook. Since the Notebook is
being out of warranty.
[Sunday, November 28, 2010 2:16 PM] -- XXXCustomerXXX says:
Yes...and I is being American with federal protections against false advertising and millions of
people that might get a chuckle out of this while they go Christmas shopping.
[Sunday, November 28, 2010 2:17 PM] -- Ajay S says:
We regret for the inconvenience caused due to this.
[Sunday, November 28, 2010 2:17 PM] -- Ajay S says:
Is there any other technical issue I can help you with?
[Sunday, November 28, 2010 2:17 PM] -- XXXCustomerXXX says:
It is not my inconvenience...it is HP's. They are indeed very liable...and the more you BS me...the
more upset most become.
[Sunday, November 28, 2010 2:17 PM] -- XXXCustomerXXX says:
Yes...
[Sunday, November 28, 2010 2:18 PM] -- XXXCustomerXXX says:
technically..you can let me chat with a manager.
[Sunday, November 28, 2010 2:18 PM] -- XXXCustomerXXX says:
no offense...
[Sunday, November 28, 2010 2:18 PM] -- XXXCustomerXXX says:
I know your primary purpose in life is to make me go away. :) I'm not mad at you man.
[Sunday, November 28, 2010 2:18 PM] -- XXXCustomerXXX says:
You have done your job well.
[Sunday, November 28, 2010 2:18 PM] -- Ajay S says:
Nathan, even my manager could not setup the free repair service. You would be expecting the
same answer from him as well.
[Sunday, November 28, 2010 2:19 PM] -- XXXCustomerXXX says:
I'm also waiting on a not stupid priced parts only repair option.
[Sunday, November 28, 2010 2:21 PM] -- XXXCustomerXXX says:
30 minutes now...
[Sunday, November 28, 2010 2:21 PM] -- Ajay S says:
The repair option is already explained above. The cost of the repair service would be around $398
+ taxes to fix the motherboard issue.
[Sunday, November 28, 2010 2:21 PM] -- XXXCustomerXXX says:
Dude...
[Sunday, November 28, 2010 2:21 PM] -- XXXCustomerXXX says:
I'm the one that usually makes the $100 per repair
[Sunday, November 28, 2010 2:21 PM] -- XXXCustomerXXX says:
I need parts
[Sunday, November 28, 2010 2:22 PM] -- Ajay S says:
Okay.
[Sunday, November 28, 2010 2:22 PM] -- XXXCustomerXXX says:
I'm pretty sure I don't need to waste shipping and time re-diagnosing it again with your service
techs
[Sunday, November 28, 2010 2:22 PM] -- Ajay S says:
Are you looking for the Motheboard part?
[Sunday, November 28, 2010 2:22 PM] -- XXXCustomerXXX says:
I want the @#$%#@$ parts
[Sunday, November 28, 2010 2:23 PM] -- XXXCustomerXXX says:
Though it is usually preferable to order both a motherboard, and video card if applicable...since
not having both makes it impossible to ensure that we have corrected the problem.
[Sunday, November 28, 2010 2:24 PM] -- Ajay S says:
Nathan, the video card will be integrated on the motherboard. So you may order the Motherboard
to fix this issue.
[Sunday, November 28, 2010 2:25 PM] -- XXXCustomerXXX says:
k. They don't always come that way and I haven't torn this one apart yet. :)
[Sunday, November 28, 2010 2:25 PM] -- Ajay S says:
Here is the part number and specifications of the Motherboard.
[Sunday, November 28, 2010 2:26 PM] -- Ajay S says:
Part number: [protected] Specifications: System board (motherboard) for Pavilion dv6000 series -
Full-featured (U MA) with integrated Realtek (RT8201CL) NIC .
[Sunday, November 28, 2010 2:26 PM] -- Ajay S says:
Cost of the motherboard would be $244.15 + taxes.
[Sunday, November 28, 2010 2:26 PM] -- XXXCustomerXXX says:
I'll take the $115 option. Thanks anyway.
[Sunday, November 28, 2010 2:27 PM] -- XXXCustomerXXX says:
I am always amazed at how 'direct from the manufacturer' is always...ALWAYS 2-3 times the price.
[Sunday, November 28, 2010 2:28 PM] -- XXXCustomerXXX says:
Goodbye. Thanks for making a fine post for the internet and a few tech related news
organizations. At least the editors will giggle about it.

I purchased cartriage HP 802B vide invoice no. RSS/2036 dt. 03/11/2010 from Radha Systems and solutions, Airoli, Navi Mumbai. After taking about 20 prints, cartriage dried out and blinked as low ink. We contacted your help line, the lady officer tried her level best but could not solve our pr0blem. She has given us Mumbai Contact no. We sent our represensative on that address at Vikhroli. Officer concerned at Vikhroli informed us that their is no gurantee for Cartriages.
I am suprised to know that when their is no guarantee why the customer should spend Rs. 425/- to purchase the cartriage. I am also seeing your advt. in each and every availaber media claiming the reduction in printing Cost. I failed to understand if the cartriage becomes useless after printing 20 copies how am i going to save the costs. I am also told that their is n support for this product. Which means you are misguiding the customers and extracting money from him and giving him a product which have no technical support from your company. I think this is the very reason why customers like me opt for refilling from any other unauthorized shop for rs. 50/- which ultimately results into reduction in your sale. Which i hope you understand. I hope you will redress my complaint within a week else i will be compelled to lodge the complaint with the consumer forum, which please note.

Bought a second HP Compaq laptop six months ago after the first died from old age, I literally picked it up from the kitchen table to move it out of the way of my son and a third of the screen became broken. No external damage can be seen or felt the screen is stil intact. I sent off to HP and their 'engineer' states that a 'big' force was used and hence caused the damage. When I asked what could cause this 'big' force I was told that a pen or a finger would do it. All I did was move the useless piece of plastic 4 inches!

SO TO ANYONE EVER THINKING OF BUYING HP - JUST DON'T, IT'S NOT WORTH THE MONEY & TIME YOU'LL WASTE

BUY ANOTHER PRODUCT - THIER CUSTOMER SERVICE CANNOT BE ANY WORSE

Some keys are not working, so plzzz provide same new one for me.

I ordered the display (DV5-1016tx 15.4" WSXGA+(1680x1050) glossy LCD) in 11/18/2010 from Screenaid. I paid to have it sent Priority Mail and received it in 2 days. It was inside a static-free bag and wrapped in bubble wrap within the box. I installed it (took about 2 hours). It was not working fine! Screen Start with GREEN Display and Even Resolution was Very Very Poor.even I could not read Text. So finally I replace with my old original Screen. I have mailed to scrrenaid, for replacing the screen which he was send to me and Still I am witing for their response.
This company is a SCAM. They provide HORRIBLE customer "service"...

MY ADVICE TO EVERYONE OUT THERE IS TO STAY FAR FAR FAR FAR FAR FAR F-A-R AWAY!
BR-Anil Kumar
my order details was :
Order Information - Order #[protected] Qty. Products Total
1 ea. HP Pavilion DV5-1016TX Laptop LCD Screen 15.4" WSXGA+(1680x1050) Glossy $130.99

--------------------------------------------------------------------------------

$130.99Sub-Total:
$39.99International Express Mail (4 to 6 days International Express Mail Service):
$170.98Total:

Status History & Comments Date Order Status Comments
11/18/2010 Processing Only Glossy Screen (1680 x 1050) WSXGA+ NODEAD Pixel
11/18/2010 Processing Transaction ID: 0VW38412P6191464D
Payment Type: PayPal Express Checkout (instant)
Timestamp: 2010-11-18T15:39:50Z
Payment Status: Completed
Amount: 170.98 USD
11/18/2010 Shipped International Priority - [protected]

--------------------------------------------------------------------------------
Delivery Address
ANIL Kumar
#G-04, Jaya Emerald Apartment, NTS PO, OPP SCT College, Kaggadas
Bangalore, 560075
Karnataka, India
Phone:
Shipping Method
International Express Mail (4 to 6 days International Express Mail Service)Billing Address
ANIL Kumar
#G-04, Jaya Emerald Apartment, NTS PO, OPP SCT College, Kaggadas
Bangalore, 560075
Karnataka, India
Phone: +91-[protected]
Payment Method
PayPal

I have got a NEW computer from HP, Envy 17 1011nr. LOOOTS of money for HP said that it's like Elite computer, luxury and stuff with a great screen!
I have spent all this money so i could receive a notebook with 1 dead pixel and 2 pixels which are changing color as they wish.
I would think that if the company asking for THAT much money from u, and call they product luxury or elite - they would have to have a better Product right?
WRONG - not with HP.
Anyway ... since I still have HP warranty I have contacted HP telling them about my problem. And guess what answer they r giving me?

"I would like to inform you that HP uses the following criteria when damaged LCDs are submitted for warranty coverage.
8 or more dots in any combination and any color that are always on or off
Any 2 dots within 25mm of each other that are always on"

Do i really have to wait for 8 dead pixels? guys u r insane! I have got a brand new Laptop, payed alot of money, got this computer ONLY because of this screen resolution and quality (i'm a web/print designer so screen is very important) - and u going to send me defective Laptop and telling me that my warranty doesn't cover repair or replacement because my screen is not messed up enough?

Guys, you really have to work on ur customer support service!

Office Depot seems to be desperate and hopeless lately with their
to good to be true email. They have reached rock bottom in my book
and I will be going to Staples before I get taken by office depot's nonexistent offers. OK maybe it is not as bad as I say but I just wasted 2 good hours of my life trying to use an online coupon emailed to me that turned out to be good for only one toner cartridge. The email said
private one day only sale. Buy 2 toners and get $25 off. Even the fine print did not say which toners. Even customer service didn't understand their own coupon. Crazy company with deceptive advertising tactics. They could be going under.

My wife and I both own dv9000's, at first we loved them. 2 1/2 years later, not so sure. My wifes computer will not read her DVD player, small problem now but from what has happened to mine and reading MANY other complaints exactly like mine, its just a matter of time her motherboard will fry. Started out with green streaks in my screen, at first, intermittently gradually getting worse. Installed a new screen worked for two days with the screen still flickering and now I have nothing, black screen. Decided to take it to a reputable computer guy, turns out he had five or six HPs just like mine all with black screens, seems HP has a known problems with their dv2000, 6000 and 9000 series motherboards which HP refuses to acknowledge. If you are fortunate enough that this problem happens during your warranty period, HP will put the same exact motherboard back in your computer. Its not a question of will you have problems, but when. I am a fair person and know that problems do happen, but when its a manufactures defect in which all of your customers are experiencing the same problems and all are dissatisfied, it should be expected that any business would want to rectify their situation as if to keep these people as customers. Obiously HP doesn't need future customers. Its not about HP products, it is about the way HP chooses to handle or not handle their defective prducts that they knowingly sell everyday. It just isn't right!

Hello,
I ordered HP mini Laptop by online and through Alibaba Website for $120 and sent the money by China of Bank Transfer. The person with whom I did the deal was Thomas and After he received money so long time but I did not have any news from him. I sent the reminder email to Thomas: sales.[protected]@xmelectronicsite.com but no reply from him also. He did not give me his phone so I can not contact

Everybody should be careful when order online and through Alibaba.

Please assist.

Best regards.

Sir,
I received an email, dated Tuesday, November 2, 2010 on my gmail account.
I'm copy-pasting the mail below:

Hewlett-Packard
PO Box 1010, Liverpool
L70 1NL, United Kingdom.
Batch number...XYL/[protected]/05
Ref number..24/00319/1PD

Dear Winner,

We are pleased to inform you of the result of the just concluded draws
held on the(31st of October, 2010} by Hewlett-Packard
in conjunction with
With Google Incorpration and Ipod Worldwide Promotion and Microsoft Incorporation. Your email was
among the 20 Lucky winners who won £1, 000, 000.00{One Million Great Britain Pounds}
each in the Hewlett-Packard {Microsoft} 2010 Online Promo. This draw is being
organized to create and improve a larger awareness record for internet
user’s worldwide.

However the results were released on the {2nd November, 2010} and
your email was attached to ticket number (7PWYZ2008) and ballot number
(BT: [protected]/20) The online draws was conducted by a random selection of
email addresses from an exclusive list of 29, 031, 643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
computer search from the internet. However, no tickets were sold but all
email addresses were assigned to different ticket numbers for
representation and privacy.

The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.

To begin the claim processing of your prize you are to contact the Online
Co-ordinator and provide him with the following information’s as stated
below, so we can proceed with the verification and clearance process of
your file.

APPLICATION FOR PAYMENT:
1 Full Name
2 Home Address
3 Sex
4 Age
5 Marital Status
6 Occupation
7 E-mail
8 Telephone Number
9 Nationality
10 Country
11 Hobby
12 Batch Number
13 Reference Number
14 Next of Kin
15 Date Received Winning Notification
16 Official Comment

MR.DAVID HENRY
EMAIL: [protected]@live.com
TEL:+[protected]
FAX:+[protected]

*You are advised to forward these information’s as soon as possible to
enable us attend to your file. This email is registered and sent only to
a certified Hewlett-Packard {Microsoft} Promo winner.

You are to keep this award strictly from public notice until your claim
has been processed and your money remitted to you. This is part of our
security protocol to avoid issues of friends or relatives trying to claim
a prize on the rightful winner's behalf.

Our special thanks and gratitude to Bill Gates and associates. Accept our
hearty congratulations once again.

Yours Faithfully,

Murel Hoskins
Head of Council/Verifications Dept.

Kindly let me know how authentic is the mail.As I've already sent my details is it going to cause any sorts of trouble for me?Please get back to me.

sir,
with due respect i would like to inform you that, i have taken my
cq60 laptop to a hp authorised service cenntre(RT outsourcing services
ltd. siliguri, mob-[protected]). on 30.09.10 as windows is not starting
properly.they informed me that it was due to keyboard problem which i
have to change.it will cost approx 4500/-(keyboard-3500+service charge
500+inspection charge+500+taxes as applicable).i brought back my
laptop paying inspectoin charge 500/- next, day without repairing.to my
utter surprise i found my hard disk with cabinet is missing.when i
called back they told that the engineer who inspected my laptop was in
leave and told me to come after vacation.after vacation when i went
there they took my bill & told me to come next day as they had to
search for my hard disk, which is most probably damaged. next day they
returned me a damaged 120 GB samsung PATA hard disk with cabinet.but
mine was 250 gb SATA hard disk hp original(i have never changed, or
repaired my laptop before).after arguing they returned the cabinet and
asked me to come when they would find my hard disk.i told them i will
inform HP about the incident.next day some one called me introducing
himself as hp service manager of this zone(mob-[protected]).he asked me
to come & collect my hard disk from RT.they returned me a 250GB SATA
TOSHIBA HARD DISK, which was damaged as expected.to my surprise when i
removed the level(newly leveled) i found it is a samsung hard disk.i
had to buy a new hard disk from outside.
this is not the end, today someone called me from a landline
no-[protected](hp head office in kolkata?how do they got my no), she
wanted to enquire if i am satisfied with the hp service

we buy HP products not only for quality, but also for
services you provide.if this is the situation of HP customer
services, we shall aware of buying HP products in future.Please, for
GOD sake, try to rectify and resolve customer's concern if can't then
dont aggrevate it.

.thanking you... dr. sarajit kotal

I don't know if it is possible for HP customer service to get any worse that this!

In December 2007, my HP Pavilion laptop started having problems. In short, the AC adapter would no longer charge the battery unless you jiggled it a lot, and even then it would not work most of the time. I was in danger of having a computer that wouldn't power on, so I decided to call HP. Upon calling HP Customer Service, I was told that my computer was not under warranty, even though we had purchased 3-year extended warranty. "Ryan", who was obviously in a call center in India, told me this was not the case, and offered to sell me a new computer for $500. I declined and decided to have a friend temporarily fix it, since I was under the assumption that my warranty wasn't valid anyway. That worked for a while, and then I had to buy a cheap laptop that I wasn't very fond of either.

Fast forward to February 2008. I get a letter in the mail from HP, saying that my extended warranty for my HP Pavilion laptop is about to expire, so I should purchase another warranty. Oh...so it DID have a warranty after all! The customer service people sent me a box via FedEx to send it in for repairs. I was told that the motherboard would need to be replaced. I sent it in...and they promptly lost my computer...for FOUR months. During that four months I kept calling my case manager to inquire about my computer, but I never seemed to be able to get a straight answer as to where it was.

When finally I got my computer back in May (keep in mind I sent it out in February) not only was the original problem not fixed, the computer had pieces falling off, and the repair invoice had all these things on it like, "replaced LCD screen" and all this stuff that had nothing to do with the original problem!

I called HP to complain, and they sent me a brand new HP Pavilion dv6000 series laptop for my trouble. I was not pleased with the situation, but their offer of a free laptop placated me for the time being. End of story, right? Wrong.

Fast forward to October 2010. A few weeks ago my current laptop (the one HP gave me as a replacement) started having the same issue my previous laptop had. I called for repairs (as it had an extended warranty until 2011) and I was told it was a motherboard issue. Clearly, their line of laptops have rampant motherboard problems. So I sent it in for service on October 26th, 2010. I got it back today, October 28th. I was surprised I got it back so fast, but I was more surprised when I opened the box. Upon opening my package and inspecting my laptop, I discovered a GIANT crack in the LCD screen. To add insult to injury, the motherboard was clearly not replaced because the computer still wouldn't accept the AC adapter (so my original problem is still unsolved) AND they completely wiped my hard drive.

Of course, I immediately called HP...trying to control my rage in the process. The customer service representative tried to do troubleshooting on the AC adapter problem, as if I hadn't just told him that I opened my package to find a massive crack in the screen. He, of course, told me that the damage was not present when it left the repair center. I would certainly hope so. The cracked screen was obviously a result of FedEx carelessly handling it during transit, but the person I was talking to almost seemed content to leave it at that until I mentioned it's not my fault at all what FedEx did with it. HP chose to use that carrier, so they are responsible for it, period.

After much waiting on hold, I was told that they were going to send me another box to ship my totally destroyed computer. Well, at least that's what the rep tried to do, but he couldn't approve shipment because of the cracked screen (which is generally not covered under any warranty). Instead, he said he would "escalate" the problem to a case manager and I should hear back in 24 to 48 hours.

Well I heard back sooner than that. Today (Oct 29), I received a call from my HP case manager...at 5:12 AM. I didn't bother to answer it, because I had been asleep! I have no idea what time zone they were calling from, but they have my file and should be able to tell that I'm currently in California. Adjust call time accordingly HP! She called me back later at a much more reasonable hour. She restated that the damage was likely done in transit (which makes sense as the box appeared to be damaged and re-taped) so in order to file a claim I would have to take pictures of the box and my poor computer. As of this moment, I am waiting for her to send me an email so I can actually send the pictures she wants. Once that is done, we can see about getting my computer fixed.

Not that it would matter much. With a wiped hard drive it barely counts as my computer anymore. Sure I have the information backed up, but who wants to go through the hassle of getting everything in order again? Not to mention that if they send me another box I have to spend my time and energy taking it to the nearest FedEx center. Ugh.

I'm just beyond frustrated. I just can't believe the lack of care they put into making and fixing their products. They're obviously meant to break down quickly, and I'm skeptical that if I send it in it'll get fixed. The obvious screen problem will undoubtedly be resolved, but I'm willing to bet money that my original motherboard problem will not be fixed (after all, it hasn't happened the last two times). If for some reason I get a new complimentary computer from them, I'm not going to waste money on an extended warranty for it. When it dies (and I guarantee it will in two years like my last two have), I will take my hard-earned cash to another company.

I'm sick to death of HP's shenanigans.

I purchased a Hewlett Parkard model m8100n, running Vista, and an
AMD Athlon 64 X 2 Dual-Core Processor 5600+, several years ago. I have not had this computer opertating correctly for more than three weeks, at a time, without having it crash! There are problems during startup and continual blue screens, while in windows. The hard drive has been reformatted twice, starting with a clean slate, each time. I have utilized Microsoft and Hp support along with third party software(Registry Mechanic, Error Fix, etc). This pile of junk has sat dormant for the last year. I only recently decided to give it one more go around. It is still the pile it has always been. I will never purchase another Hp, never!

I bought a Hewlett Packard scanner to load onto my Hewlett Packard Pavilion computer. You would think they would work together...WRONG! They flood the market with their poor quality products at the same prices as their competitors, yet they cannot provide working products. Then when I ask for help loading the scanner onto the computer they want money from me. WHAT KIND OF THE COMPANY IS THIS THAT THEY WILL NOT STAND BEHIND THEIR PRODUCTS? I will never, never even look at a product from this company again.

I have purchased HP products for years. In fact, I have a hp printer at home and one at the office. I had traded up for a L7780 Multifunction printer when my other hp printer was having problems. Then in July 2010, I was having a problem with the L7780 and was talked into trading up for a Officejet Pro 8500 All in One Wireless for $299. When I received it, it was no trade up at all. In fact, you could buy the same printer for the same price at local shops. I did get an additional 2 year extewarranty because I did not want or need more printer problems. What happened? Now, in October, I have had to contact hp support on three different occasions because the printer wireless cannot find any routers, especially mine. So, I have spent hours working on the printer. This time it never finds the router after 4 hours on the phone. So, they decide to send me a refurbished printer with a 90 day warranty.

Dear Sir:
Have brought my laptop since november 2008 so its still not old pc but i have faced many problems to find a new battery
1- at the web site of hp not finding my laptop model (pavilion dv5-1060ee)
2-looking for the battrey model (HSTNN-IB73) as a normal life for a battrey is two years so any thing related for my pc is not found!
3-have spend more than seven hours just looking for any thing
4-keep calling the hp call center paying long distance call but no body help
am expecting an action
Thanks and regards
Wassem Khair

I purchased a NEW Hp computer tower in Feb. 2010. Not long after a month--the screen froze up on me--the screen would go blank--SLOOOW getting from one page to another--plus other things. I e-mailed Hp tech support. They e-mailed me back saying I should do this and do that. I e-mailed them back saying I was not about to do anything. It is a BRAND New computer-I am not a computer whiz by any means. We have gone back and forth so many times. Finally I got an e-mail from tech support or whatever saying I should call customer care. I did and after 93+ minutes--the computer was fixed alright--it didn't work at all! Then the lady that was helping me wanted me to stay on the line for another 20 minutes. I said no way and hung up. I called back the next Monday and had to totally re-do my computer as if it was brand new--didn't help much at all. It is now Oct. 2010--I got a box to send it back to Hp to fix whatever. As far as I'm concerned they can keep it. I am totally disgusted with Hp and won't buy anything with that name again.