Contacted Hp support on a printer problems by phone twice, couldn't get anyone who understood or spoke english to any extent. Tried e-mail which has now been on-going for over a month. According to this award winning support operation, my case has been elevated to level-2, the advanced support group, and yet another group, the concerned group (I personally don't think any of these groups even exist, but it keeps in nature with other documented lies they have made). With no help and needing a printer bought a Vista certified brand new officejet 5610 for a project to put out borderless 4x6 prints (which according to their advertising, the printer will print...if you buy their special tabbed photo paper ($22) and the photo ink cartridge ($25). Doesn't work, leaves a 1/4 inch strip of white on the side of the photo. Back to support, no help for over three weeks now. Did finally figure out the fix on the original printer, let them know...and guess what...at least 6 of these highly trained support techs know that the original problem has been fixed (remember they had been working on it for over three weeks) and yet not a single one has inquired as to what the fix is. Also told them it fixed problems with Vista and a few of their other printers. They still haven't shown any interest in the fix.
Also, checked with J.D.Power, who issued this Outstanding support award, it has long expired and they say 'Unfortunately they (HP) still advertises it', they currently have HP rated at Average, and ay they are going to look into the matter (Hooray for J.D.Power) . Am currently recommending that all my clients look into moving to Canon or Epson printers before transitioning to Vista, their support is the worst I've seen in the 28 years I've been in the computer business (yes, even worse than Symantec, which was number one on my list the last few years)