HP review: pavillion 17" special edition with beats audio

It has been a year and several phone attempts and sent computer back 3x to them it still is not working it takes 10 minutes to write a 30 second e mail sometimes it actually types backwards locks up doesn't respond they told me my warranty was up several times before the year was actually up. they said they are going to replace it with comparable system but the system is actually something I could buy off the shelf for 500$ I paid over $700 and it was on sale from over 900 because of the beats audio and upgrades through HSN they ignore my e mails they say they cant contact me BULL crap they just try to sweep me under the rug figuring ill disappear. I think I went through 4 service managers they are horrible don't they know its the consumer that builds a company without us they wouldn't exist