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CB Vehicle Rental and Leasing Hertz Complaints #282-301
Hertz

Hertz review: deceitful behavior

P
Author of the review
12:32 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I am writing to inform you that I could not find my driver's license after renting a car from Hertz at the Chicago Midway Airport location (5150 W 55th Street, Chicago, IL 60638) in Nov. 2018. I contacted Hertz for two weeks to see if my driver's license had been turned in at the counter or found in the car that I rented 11/16-11/18/18, RR [protected]. I was informed each time that they did not have my license and that the cars were checked and cleaned daily.

Since I had no luck with Hertz and was assured that they didn't have my driver's license, I went to the Maryland Motor Vehicle Administration (MVA) and purchased a new license for $20 and waited for it to be sent via postal mail.

On Thursday, 17 January 2019, I received my driver's license from Hertz via postal mail with a return label from Hertz Corporation - Marie A. Valles, 5259 S. Archer Ave, Chicago, IL 60632. I was very surprised and disappointed to had been told Hertz did not have my license only to receive it 2 months later.

I would like to be reimbursed the $20 I paid for the new license and $25 I paid for transportation to get to the MVA, a total of $45, and I would also like a complimentary weekend rental for the distress Hertz caused me by being deceitful. I am a Hertz Gold Member-[protected]. The requested items may be sent to me at this address: Pamela Eason, 2301 Ladymeade Drive, Silver Spring, MD 20906. Feel free to contact me if you have any questions or would like to further discuss at 301.598.0779. Thank you for your attention to this matter.

Resolved

I would like to withdraw my complaint to protect my personal information provided in error.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    Australia
    +64 33 586 789
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    New Zealand
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
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    Belgium
    +45 33 179 057
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    100%
    Confidence score
    Denmark
    +358 961 500 595
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    Finland
    +33 969 394 049
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    France
    +354 522 4400
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    Iceland
    +353 539 152 500
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    Ireland
    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    Norway
    +351 219 426 385
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    100%
    Confidence score
    Portugal
    +7 495 775 8333
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    Russia
    +34 917 497 778
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    Spain
    +46 96 047 330
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    Sweden
    +55 800 979 2020
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
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    Mexico
    +86 212 226 1700
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    100%
    Confidence score
    China
    +91 222 921 0300
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    India
    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    +1 (405) 775-3462
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    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
  7. View all Hertz contacts
Hertz Category
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