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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:01 am EDT
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Hertz hertz malpensa airport italy

As a group of 8 people we made a reservation for a van, 2 months ago. Confirmation no is H4364366988 for the name Zeki Mangan. Upon arrival to Malpensa airport Hertz accountant tolsuz that car is not ready due to late delivery from previous customer. We had ti wait 3 hours. And extra 30 minutes waist for 2 child seats which also reserved beforehand. Lost almost one day of our 4 days vacation. Lost our lunch reservation. Paid extra for a disgusting lunch at the airport. 2 kids and a lady with diabetes suffered.
Is it our fault? Is that not a business? Should not they be prepared and find another car?
I strongly protest that attitude. Not professional at all. Shame on them...
Prof Dr Tansu Kucuk

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5:08 pm EDT
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Hertz other charges

I rented a vehicle from 8/26-8/28 from Chicago Midway Airport Rental Agreement [protected] upon receiving my emailed receipt I noticed a $100. charge. I called & was told it was because I was smoking in the vehicle, I DON'T Smoke and no one was w/me. So I rented a vehicle from Chicago O'hare airport 10/21-10/24 Rental Agreement [protected] upon receiving me emailed receipt I noticed a $300 charge. I called & was told the vehicle was dirty, but before leaving the drop off and upon inspection I was told ashes was on the carpet a manager was called out because those were not ashes those were Pebbles from the parking lot of my job. The only time I have other charges added to a rental is when I return my vehicles to either one of our airports. Whenever I rent a vehicle from within the city limits and return it I never have a problem with extra charges, something needs to be done, someone needs to go out and see what is going on at these airport facilities . I will be writing the Better Business Bureau and I will be writing an letter to send to the Chicago Sun-Times.

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4:49 pm EDT
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Hertz charges to my credit card

I was involved in a car accident, State Farm sent me to hertz to pick up a car. At the place I was asked to sign documents and provide verification of my car insurance. The person helping asked me questions, I told him I just wanted the car that State Farm was paying for, and that I did not need any additional things. I provided my car insurance card. Now I am being told that I signed where I requested additional insurance, but that is not true, I never requested anything additional. I then found out that my credit card was charged and I believe that this person mislead me and had me sign where I was not supposed to because I did not request anything. I need this charge reversed and I would appreciate it if you better train your staff to treat with respect . I have been on the phone too many times and it seems like this is something hertz customer service likes to mistreat and not care to resolve the issue, I contacted State Farm and they are saying they paid alreDy so they don't understand why I am being charged too. All I know is that I did not request anything else and the person attending me that day also said I did not need anything, so why is my signature there? This was very misleading and I would like the charges refunded.

I will be contacting BBB and local news stations to put people aware of this.

Thank you,

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5:17 am EDT

Hertz disengage amount. didn't reply yet

Hello,

At 6/10/2017 i rent a car from Girona airport untill 09/10/2017.
The reservation number is [protected].
At the reservation they charge my credit card 200Euros foa guarandee.
I return the car ok and they told me that they will disengage that amount, but untill now
the 200 euros haven' t been disengaged.
Can you please disengage this amount.
Also can you send me the invoice with the email ([protected]@hotmail.com)
It' s the second time which i send this email. The previous one is at 19/10/2017 but they didn't reply me yet. The title of the email is:
''Su número de referencia Hertz es el: [protected]''

Thank you for your time,
Michailidis Antonios

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7:26 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz deceptive business practices

I am being forced to cancel a trip because your rep told me I could cancel my reservation within 24hrs with no penalties. She failed to disclose Hertz would keep my pre-paid payment for nearly my entire trip. My penalty is no funds available to rent a more reasonably priced or ANY rental car, leaving me stranded at the airport, unable to drive the last 4 hrs of my journey. Cap one says their hands are tied as long as hertz hangs on to my credit card funds. I am disabled on a fixed income.

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12:20 pm EDT
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Hertz hertz paris montparnesse - cancelled booking refund

Hi, my booking confirmation number was H4180905298

First of all the main office for the location was closed and we were redirected by a sign on the door to the pickup location. The address given was incorrect and actually located at an underground carpark next to the Pullman Hotel, which was very poorly identified by signage. The staff at the agency acknowledged it was a common complaint and "something" was being done to address the issue. We had spent about 20 minutes trying to locate the venue so were late for the 9:00AM pickup.

When we were shown the car there was no familiarisation provided. A staff member then spent around 30 minutes trying to work out the in-car sat nav system. On leaving the underground carpark with no satnav signal and entering the street, the satnav system failed to function correctly. Returned to the desk and tried again, repeat of the same problems. We were then offered a TomTom portable satnav, but by this time it was 11:00 AM and not enough time to complete our day's visit to the Loire Valley so I cancelled the booking and handed back the car.

Our primary point of contact, Bruno (?) had earlier committed to provide some form of compensation on return of the car prior to my cancelling the day's hire. Given the above I expect a full refund of the original reservation of AUD117.28.

The trip to Paris was a present for my wife's birthday and we lost the opportunity to visit the Loire Valley which was very disappointing.

We have booked another Hertz car at Strasbourg for six days from 27 October. Confirmation Number is: H3030684957. I trust we will not have a repeat experience, .

Regards...
Peter Steed / member number [protected]

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11:15 am EDT
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Hertz rental

My rate was changed by almost double when I arrived the airport, I spent an hour looking for my car because I was given the wrong directions. I wasted another hour and gasoline because I was given the wrong directions to my destination. There is a an incorrect return rental sign when arriving back at the airport. The return site is no where near the pick up site i was never given a receipt and the staff was rude and unhelpful when I told them I was going to miss my flight because of their confusing signs. I wrote Hertz and ignored the issues I raised and basically told me to drop dead, even though I have rented from them 23_times year and paid twice the amount Avid was charging due a false sense of loyalty.

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Update by Kachnik
Oct 22, 2017 11:30 am EDT

Was charged more than double that of Avid insane location, spent an hour looking for a car at the furthest reaches of ALL the rental car company's cars, was not good there are 2 Hertz lots, one nearby and one on the OTHER side of a competitor's lot. They obviously should have explained where the car was especially since it was completely dark out prior to sunrise. i wasted time and gasoline because the staff have me the wrong directions to my destination. There is a rental return sign which is completely erroneous. No one explained the return log is far from the pick up point and the airport. Staff after like they could care less when I told them I was about to miss my flight. No receipt was given as requested.

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2:48 pm EDT

Hertz customer satisfaction

Hertz reserved a vehicle for me, three weeks in advance and accepted my payment, setting the reservation for noon October 21st 2017, after the store closed! The Hertz hotline would honor neither the price or the time of pickup, had me drive all the way to the airport to pick up a comprable vehicle and then decided to tell me that it would cost me more money because it wasn't reserved ahead of time! This is a Despicable situation to say the least! I cancelled that reservation all together and now have to wait up to 10 days to get my refund? Unsatisfactory, horrible customer service, why reserve a vehicle at a place that will not even be open?

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6:36 pm EDT
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Hertz rental car/ my expensive bag and cash!

Hello, on October 16, 2017 My husband returned my vehicle in at the Hertz location at 5706 S. Lindbergh Blvd St.Louis Mo. 63123. My husband left his Louisvitton bag that also had his wallet and $700.00 cash inside. He left the bag under the seat . That was at 4:02pm. He came home and relized that it was still in the vehical called back and was on hold for a very long time. Went back to the location, and (Jason Madlock stated that the vehical had been rented and he did not see a bag in the vehical? So my husband asked not even when you cleaned it out? Jason stated he just put water on the vehical and he did not clean it out? Which is a lie because I had the vehical for 2 weeks and it was very filthy inside and out! And the policy is to make sure the car is cleaned in the inside at least! So my husband called me because Jason Madlock also stated when asked who rented the vehical he said "I don't know? It's someone who always rents vehicals, but I don't know who it is? That was a second lie he told him. So I called points department to see how long the vehical was rented for, and the guy in the points department told me someone rented the vehical today and will be bringing it back on Tuesday October the 17th. I called my husband back and told him to put me on speaker, because Jason Madlock told my husband that the person that rented the vehical will be back Wednesday. So I told him no, hertz points department said the vehical will be back tomorrow on the 17th. So then Jason says let me show you that on my screen is says the vehical will be returned on Wednesday. So my husband proceeds to look at the screen, and Jason Madlock then says " Oh man my system is down" so I say oh really ? So that was another lie. At this point we are very convinced that Jason Madlock has my husbands bag, which also has his DL and high blood pressure medication. I called and spoke with Ben Lavender who couldn't even tell me if the location had cameras because he said he doesn't know anything about the branch locations even though he is a Branch Manager? He also said its NO way Jason Madlock stole my bag because he has been working there for 3 years and no one ever Said such thing? Mind you, I'm a presidential status member with Hertz so I rent quit often and this has never happened to me either! So bottom line, Ben Lavender was no help at all and when I tried to get a card the next day with Jason Madlock info and the store info, he tried to call the police on me. And also, Jake Columbia who also was there when I came back to get the card info thought the situation was very amusing ! I have never felt so humiliated, frustrated, lied to, and just all around just treated like Scum at a place where I have spent so much money! All I wanted was for Jason Madlock to be professional, and give me my bag back that he has. Stealing is not part of Hertz policy I'm sure!

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Dean Sensenich
, US
Nov 16, 2017 11:40 am EST

I had a similiar problem with Hetz at LAX in 2016.. I left my new garmin behind and notified them 15 minutes later at the airport and they claimed it was not in the car.

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Dean Sensenich
, US
Nov 16, 2017 11:38 am EST

I had a similar problem with my garmin in 2016. I left behind my Garmin and notified them 15 minutes later in the airport. They stole my garmin at LAX This I hear is common with rental companies.

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5:15 pm EDT
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Hertz charges for extra driver charge

My husband and i vacationed in sicily. We reserved the car for our arrival in palermo.There was a mix up with the car put being under my charge card. The service agent was very rude and told us we would have to pay for an extra driver and than call hertz on our return to america. My husband always does the driving on vacation. I had just had surgery and was not able to drive anyway. The agreement was signed due to pressure from hertz customer service agent.My husband did all the driving and i dont feel we should be charged for an additional driver.We were told if we didnt agree to extra driver we could not get the car.I hope that you can resolve this problem and remove the charge for an axtra driver. We travel quite often and if this situation is not taken care of i will never rent a car from hertz.I believe you will be understanding and do the right thing. I hope i dont have to persue this further. We rented the car in palermo from sept.16th to sept.27th. Thank you.
Deborah danese rental aggreement 34/[protected]

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4:54 pm EDT

Hertz customer service and company

October 5th 2017 to 0ctober 10th 2017. RR [protected]
Had and still have a bad experience with hertz company they didnt help me at all they have really bad customer service agents they will hang up and transfer me all the time. Not just that i call them for the past two weeks straight regarding my credit card authorization amount and they are so rude they dont let me explain all they say its call my bank. which i call my bank but they said hertz never send no refund so they can refund me my $269.28 i been charge extra. Also when i went to get that vehicle i told them about the tolls they never explain to me i had to pay a fee for the tolls now they charge my credit card 29.75 extra without telling me. what kind of company is that? bad experience i will never rent from you guys ever again. you guys dont explain anything just charge for any little thing and still cant refund me my money that is on hold.

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7:25 am EDT
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Hertz unprofessional behavior

Regarding reservation # H31802230F8 on Oct 4, 2017 in Inverness Scotland.
This was the car rental from Hell. The absolute worse car rental experience of my life, and I have been renting cars all over world since the 1970's.
Some of the blame can be placed on the International Reservations Center in Dublin, it was from the spoken information and info from a reservation confirmation email, that this nightmare began.
We had reserved a car to be picked up at the rail station in Inverness, Scotland. We were traveling from London by sleeper train and told to call the phone number on the email about 15 minutes prior to disembarking the train in Inverness, and a car would be delivered to the train station from the Hertz airport location. When I called the number from my mobile phone (I had purchased the phone in London specifically to ensure I could make this call from the train), NOTHING happened. No answering service, no recording, no busy signal, NOTHING. I kept calling the number over and over and over and over until we disembarked the train. By that time I assumed something was wrong with this brand new phone, although it had worked perfectly in the phone store two days earlier. So we went into the rail station to try another phone. As it turns out there was no public phone at all in the station, and so I was directed to a pay phone somewhere outside in the town, which took me another 15 minutes to eventually find. So again I called the number, again and again, and again NOTHING happened. NOTHING. I thought I must be doing something wrong, so I stopped a passer-by outside the phone box who looked local, and asked if they could show me how to work the phone. They graciously agreed, and after they tried to call this number, yes you guessed it, NOTHING happened. So by this time my already anxious wife, who had been stuck guarding our luggage in the rail station for over 30 minutes by this time was REALLY upset. So my last resort at this time was to call the telephone operator (for the third time) and plead for help. The operator tried, he ran diagnostics on the phone, he asked his Supervisor, his Supervisor asked his Supervisor, nobody could figure out why this number would not work. Finally they found a communications engineer who determined that the number must be a “Premier Number”, which turns out to be un-dialable from either a pay phone or any mobile/cellular phone. So now it's been over 45 minutes since I left my wife in the station, and I still have NOTHING. In desperation, I ask the operator to find the number and connect me with Hertz International Reservations in Dublin, which he did, I explained the problem and I was told by them to get a cab to the Hertz airport office. So I get back to the rail station almost an hour after I had left looking for a phone booth and all I can tell my wife is that there is still no car, and on top of that, now we have to find a cab and drive for 20 more minutes. I won't repeat what she said about Hertz.
So we arrive at the airport office extremely weary and frustrated, but this is where the experience really becomes so unprofessional it's hard to believe I'm talking about Hertz, supposedly a world class car rental company. My reservation is for five days, but because the drop off time is listed for an hour later than the pickup time, they want to charge me an extra day, but it's already well over an hour later than the planned pick up time, so we tell them that the extra day charge is unacceptable. Seemingly unable to navigate the software to make the pickup time change, the manager was summoned, who also could not make the change. So numerous phone calls were made, and lots of options verbalized to me, including changing the insurance rate to bring the price back to a five day total. It was a long and awful situation and we felt the agent was acting in a devious and underhanded fashion, which was taking its toll on us, to the point where we wanted to walk out and go to another car rental company, whereupon we were told we would not get as good a 'walk-in rate' as we were getting with Hertz. So another phone call was made and this time it seemed to get things straightened out. So I sign the contract and tell the agent that I want to be shown fully how to use all the vehicle controls and instrument technology before we drive away. Fine, I am told. And we are handed the key fob and proceed to the car, whereupon we are shown all the damage (it had been hit in multiple places). I'm told to move the car from its location, which was extremely tightly parked and at a 60 degree angle to the car in front and was told to drive this 'obstacle course' (before I even knew how to release the electronic hand brake). I start the vehicle and the alarm system starts up and will not stop. I ask an attendant nearby if he knows how to shut it off and he just shrugs. I did not want to risk hitting the car in front so I asked that cars be moved so I could get out, meanwhile nobody seems to care that the car alarm is VERY loud and continuously blaring. The rental agent who agreed to show me the controls finally comes out and tries desperately to shut off the alarm. He is unable to do so. Finally determining that this vehicle had been in an accident and had not been flagged as such by the Valet Service, the vehicle was abandoned, and back we go inside to start the contract paperwork all over again. Another car is found, but by this time so many other customers had arrived, the agent had become noticeably flustered and rushed. We never received any instruction regarding the operation of the controls, which leads me now to perhaps the worst aspect of this nightmare car rental.
The vehicle was equipped with an electronic brake that requires specific knowledge of its function in order to operate it, which of course I did not have, and the lack of it caused numerous embarrassing and potentially life threatening situations. (Of course there was no user manual in the vehicle to assist us) As if that weren't enough, the vehicle was equipped with a fuel-saving feature that actually shuts the engine off, when the vehicle comes to a stop, regardless of where you are, you may be in traffic on a hill, or at a roundabout (there's a million of them in the UK) or you may be in a traffic jam in a congested city center, no matter where you come to a stop, the engine just cuts out. In a vehicle with automatic transmission, this function is manageable without actually knowing how to operate it, but with a manual transmission as we had, it is a menace! Knowing that the vehicle has this advanced technology would be one thing, knowing how to use it would be another, but not having any clue what is making the engine cut out at such crucial times was SO DANGEROUS!
This was supposed to be a relaxing vacation and while not the only problem, this Hertz experience ruined every day we had to drive that car, dreading the next time the engine would shut off and if we were going to be alive to talk about it.
It is unconscionable that Hertz would offer vehicles of this type without making absolutely certain that its customers thoroughly understand the operation of these features and explain the controls in full. This rental office should be severely reprimanded for its gross negligence and ineptitude, not to mention its total lack of customer service and satisfaction. Unbelievable!

This was such an exhausting, time wasting, traumatic and life threatening experience, that my wife and I will not be satisfied with anything less than a complete refund, and a voucher for another five day car rental equivalent in value to the above mentioned car rental. This voucher should have an open-ended expiration, and a guarantee that if we experience a similar situation again of such reckless endangerment then the compensation will be double the value.

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7:26 pm EDT
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Hertz service or more to the point no service

Reserved a 4 passenger, 2 bag convertible 3 months before I wanted the rental.
Arrived on time at Hertz to collect and was told only a 2 seater is available. When I pointed out I made the reservation 3 months ago, the manager just shrugged and said it's this or nothing. I am " Gold" member and have been for 2O years. I will now put Hertz at the bottom of the list for all my private and corporate rentals.
The manager of the store was disinterested, unhelpful and condescending. She really couldn't care less. We rented elsewhere.
Not I am ABH, anyone but Hertz thanks to her attitude. We all know stuff happens but it's how the situation is dealt with that is a true mark of a company's quality and professionalism or in Hertz's lack of. The

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9:12 am EDT

Hertz unethical behaviour in order to charge more.

We had prearranged a car rental, our charges were to be $203.97. When we arrived at San Joes airport hertz car rental we gave them the prepared car rental information from hertz. The rest proceeded and told us it would be $500.00, We said no way ! She explained insurance cost would be the difference.( We had already had this explained to us and we said we wanted the insurance and rate we were quoted .) She keep punching the computer keys finally after about 20 min she came up with a total price of 351.23. We told her we would rather get a settle to our destination she laughed and said good luck it would cost us more than the rental. It was getting late and I did not want to drive in the dark so we took the rental. We were caught in the tropical storm Nat in Costa Rica, we turned the car in a day early because all THE ROADS WERE CLOSED and I knew when they were re opened they would be quite dangerous to drive on.We were told at our resort that we could get a settle back and they would know the best rotes back. When we turned our rental back in he retold us they also could get us a settle back for $100.00 for the both of us. We talked a little longer he said Hertz in San Joes could have gotten us a settle to Jack beach hotel& club also for $100.00. We could have easily spent $200, 00 total and saved $250.00 I feel Hertz should give us a refund because truer rep mislead us.

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2:02 am EDT
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Hertz chaos at cdg - paris - 02/10/2017 - 10.00am approx.

WHen I arrived at the Hertz desk two staff were already dealing with clients who had been waiting for between 1, 5 to 3 hours to get a car. I learnt that the systems were down and everything was being done manually except printing and billing by bank terminals.
It was apparent that the level of staff at the reception was far too low even if the systems were working. There was no one from management at the terminal only a very polite lady team leader and what appeared to be a new customer service representative. I stress both were polite under very trying conditions and obvious exasperation from clients waiting for cars all pre-booked.
Eventually I got my car which was not clean, had some minor damage not noted on the condition report and the handover was rushed as the team at despatch again appeared to be under pressure without systems to assist in car allocation etc.
AFter using Hertz for over 30 years whilst on business travel I cannot see myself continuing with this loyalty and could not recommend Hertz to others.
Most importantly and as a former senior manager in the service sector, senior management should have been on the ground from the outset of the problem backing up their frontline teams.
Neal Hambridge - neal.[protected]@bigpond.com
+[protected]

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1:24 pm EDT

Hertz rental car

The incident occurred on 10/11/17 in Montgomeryville, Pa. I called 2 weeks in advance to reserve n 8 seater car as it was being repaired from an accident. I asked that they meet me at 8:30 at the auto body shop which is located less than a mile from the Hertz location. At 8:45 I called to see where they were and he said his associate just left. He arrived almost 10 minutes later. He then took me back to Hertz. When he showed me the car, I checked to see if it fit 8 as that is my family size and the occupancy of my vehicle. It only had 7 seats. I said that I requested an 8 seater. He then acknowledged that they knew that but had no vehicle available. I told him that was unacceptable. He called his manager who said she would work on getting me a vehicle as soon as possible. I was to use the provided rental until she could locate one. As I drove out onto the highway, the tire pressure light came on. I pulled into a gas station to check. The tires should be at 35 but one was at 27 and one at 42. So not only did I get picked up late, given wrong sized vehicle, I was given an unsafe vehicle. When I called the office, they were apologetic. At 1:00, they called for me to drive back down (20 minutes away) to get the correct vehicle. While I appreciate that Randall was apologetic, these incidents should not have happened. I will be letting State Farm know that despite them having an agreement with Hertz, I will never utilize them again. I have also informed others on social media of my poor experience.

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3:39 pm EDT
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Hertz hertz car maintenance - hertz europe

I recently rented from Hertz in Belgium and for the first time was greatly disappointed by Hertz and the maintenance of the car I rented. More details…. We rented from your Brussels Midi Railway Station on Sept. 23rd, 2017. (Rental Confirmation H2422676504 & Invoice RA 46/0460921). I immediately left Brussels and headed for our first destination. Roughly 70 or 80km out on the road, I noticed a sensor light indicating the left front tire was low. We stopped at the first rest stop and filled the tire. As we started to pull out of rest stop, I noticed that the sensor had changed and now was indicating that the other front tire was low now. I was able to navigate back into the rest stop and back to the air pump and we paid to fill that tire as well. We then resumed our trip towards our first site seeing destination. Another 40 or 50 miles/km down the road, there was a new sensor indicating “ad blue” and indicating if we ignored that sensor the car would simply “stop running” at some number of kilometer down the road. Being totally unaware of what the “ad blue” light was about, we decided to be safe, we’d return roughly 30 miles to Liege, Belgium to Hertz and deal with the problem. We returned to the Hertz location in the information provided to us in the literature given to us by the station where we rented the car. When we arrived at that location, there was a note in the window indicating that location had relocated. We found a new location address and proceeded to that address and that location was not open. (We arrived at this second location on Saturday the 23rd of Sept. around 1:00pm, so we have no idea why that location was closed?) At that point, we’ve lost several hours and we’re (my party and I) are getting more and more frustrated. We finally called that 800 number for service in the literature provided. We described the nature of the problem and the person on the other end had no knowledge of the “ad blue” sensor either. The 800 number contact did volunteer to get us help, but indicated it would be several hours before they could get help to us. Having “back tracked” a fairly large city in Belgium we were surprise by the “several hours” time line committed by your emergency service line. Bottom-line we declined that service and opted to find an Opel dealership (we were given an Opel as the rental) and see if we could learn more about the “ad blue” light and a possible solution. We found the dealership and found that the “ad blue” is apparently an emissions fluid additive for certain diesel vehicles that should be added at periodic mileage intervals and that the additive was available at any automotive parts store. We went to a parts store, bought the additive and got help determining where and how to add it.
As a result of the low tire pressure, the additive that was not added at the prescribed intervals (both recurring maintenance items that should have been dealt with by your location), the out of date information provided in the rental packet, and the closure of a Hertz location (mid-day on a Saturday), we lost more than a half a day of our vacation and had to forgo one of the destinations our party had planned to visit. This was a very “trying and frustrating” way to start our European vacation and not what I’ve learned to expect from Hertz. There were costs that we paid for the additive, for filling the tires with air, but those costs were nothing when compared to a half a day for four people who traveled all the way to Europe for a vacation and with plans to see certain sites. Please, if you do nothing else about this, make sure your Brussels Midi Railway Station follows Hertz standards for maintaining your rental fleet!
Sincerely,

Steve Brandt
18718 NE 99th Ave
Battle Ground, WA 98604
[protected]

PS – My first attempt to relay this information online, “timed out” while I was providing the details. This added even more to the frustration, but the second “documentation” is Microsoft Word document that I’ve “cut and pasted into your form.

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3:04 pm EDT

Hertz car rental billing

On September 18th I went through internet and was quoted a rental car. Picked it up on Oct 6 in Philadelphia with a receipt showing 581.91. Record [protected]. Claire Mathieson. DOB 10/07/1937. Just checked bank statement and I was charged in one thing over $700 and then an extra 151...
this is no t right. Business hours are closed on weekends. I called actual locations and was put through to lots of people who passed me on to someone else... getting nowhere

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Jay Dubz
, US
Oct 11, 2017 10:40 am EDT
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Are you sure thats the correct Rental Number? That does not pull anything up

ComplaintsBoard
Q
11:35 am EDT

Hertz car rental

I've had to use Hertz 3 times off of northfield in Murfreesboro, Tn and they have horrible service. My car has been in the body shop and my insurance company is paying for the rental for at least a week for me and I've called Hertz 3 times to try to at least get a reservation but they keep telling me to call back another time because they don't have cars then I called back in an hour and apparently they did have cars but was too busy to help me and said they were going to call me back and hung up. I've given them all my info needed and they didn't communicate at all with each other on if there were actually cars available or not when I told they would be available yesterday which obviously was a lie. I've been sent to the 3 times because of insurance and this is the worst company ever and they are rude.

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R
10:03 am EDT

Hertz unauthorized credit card charges and unethical behaviour

Rental Re: [protected]

Thank you for your letter of Sep 28 2017 stating that:

"when the vehicle was retruned, the fuel tank was noted as full, however, when the vehicle was serviced for the next rental, 5.64 gallons of gas were needed to refuel this vehicle...we have corrected your rental charges and applied the appropriate fuel and service charge of $60.51 to the credit or debit card provided..."

The following is the transaction to fill the tank at the gas station I used before the returning the vehicle to Hertz with a tank full of gas:

" 09/25/2017 Debit Card Transaction BROADWAY GAS CAMBRIDGE MA 09/24 $11.69 "

The gas used to fill the tank at that particular station was priced at ~ $2.60/gal, meaning I added approximately 4.5 gallons and we drove the rental a total of ~ 113.6 miles as follows:

Round trip logan airport to 20 Sidney St., Cambridge, MA (Fri PM, and very early Monday AM city traffic): 16.8 miles
Round trip from Cambridge to Gloucester, MA (Saturday on highway):72 miles
Round trip to 80 Green Ln, Canton, MA (Sunday on highway and low-density roads): 24.6 miles

Total: 113.4 miles, or 25mpg on the 4.5g it took to fill the tank before returning the vehicle to Hertz. The Hyundai sedan we rented is listed as 18mpg in city and 29mpg in hwy, so the math above is in keeping.

By your own admission, the car was returned "full", but you had to add 5.64 gal. You are saying that the car was driven an extra 140 miles, or a total of 253 miles. You are also saying, that at 17 gal in fuel capacity, you had to fill the tank by one-third of its capacity with the dial in "full"? This does not add up.

I do not accept your claim, and by way of this notice, I am challenging Hurtz to reimburse the additional charge of $60.51 to my credit card, or to please produce documents of the vehicle VIN number rented to me with the associated total mileage and accompanying times tamps to support your claim that 5.6 additional gallons had to be placed in the car after it was returned.

Thank you
RF
[protected]

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Hertz contacts

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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