Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Food and Beverages HelloFresh
HelloFresh

HelloFresh review: Product not delivered for the second time in three weeks and never credited

E
Author of the review
7:42 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For perspective I’m a long time customer and have ordered 110 boxes so far. I. Hello fresh has failed to deliver my order twice in the last month. It’s incredibly disappointing considering I look forward to my hello fresh meal, meal plan around my Wednesday delivery, and don’t enjoy being left without a dinner plan. To top it off when I called to complain they said they would credit the initial order (set to be delivered Jan 7) and I’ve been charged every week since, no credit was ever issued. At this point I want a refund for both orders and I’m ready to consider alternatives.

Claimed loss: 129.90

Desired outcome: Refund

Confidential Information Hidden: This section contains confidential information visible to verified HelloFresh representatives only. If you are affiliated with HelloFresh, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More HelloFresh reviews & complaints

HelloFresh - Can't log into my account
HelloFresh - Automatically signed me up! 2
HelloFresh - Impossible to pay for the boxes with vouchers
HelloFresh - They didn't deliver food and took larger sum than needed 23
HelloFresh - Cancel my plan which it should have already been canceled.
HelloFresh - Hello fresh service
HelloFresh - Absolutely LOVE them!
HelloFresh - DON'T DO HELLO FRESH
HelloFresh - we just received our second order
HelloFresh - Hello, I just had an unproductive call with one of your representatives 2
View all HelloFresh reviews and complaints

  1. HelloFresh Contacts

  2. HelloFresh phone numbers
    +1 (800) 733-2414
    Click up if you have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number 45 45 users reported that they have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number 108 108 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number
    +49 17 4723 5961
    Click up if you have successfully reached HelloFresh by calling +49 17 4723 5961 phone number 12 12 users reported that they have successfully reached HelloFresh by calling +49 17 4723 5961 phone number Click down if you have unsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone number 21 21 users reported that they have UNsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone number
    Director Public Relations Communications
    +1 (518) 538-8608
    Click up if you have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone number 67 67 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone number
    Head Of Communications
    +1 (973) 210-4915
    Click up if you have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number 31 31 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number
    More phone numbers
  3. HelloFresh emails
  4. HelloFresh address
    40 W 25th Street, 7th Floor, New York, New York, 10010-2721, United States
  5. HelloFresh social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 02, 2026
  7. View all HelloFresh contacts
HelloFresh Category
HelloFresh is ranked 4 among 50 companies in the Food and Beverages category
#02 Breyers Breyers #03 Hungryroot Hungryroot #04 HelloFresh HelloFresh #05 Smoothie King Smoothie King #06 Blue Apron Blue Apron

Most discussed complaints

They didn't deliver food and took larger sum than needed
1
(opinions to this review)
HelloFresh Alternatives
PepsiCo 197 reviews CookUnity 5 reviews Osmo Salt 1 review Dreyer's Ice Cream 26 reviews Eat & Fit 4 reviews