HelloFresh’s earns a 1.3-star rating from 23 reviews and 183 complaints, showing that the majority of meal kit subscribers are dissatisfied with culinary experiences.
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Automatically signed me up!
I received a discount code from my friend and decided to try HelloFresh. Everything was fine, I made an order and received it quit fast. Food was delicious and tasty and I really enjoyed their attached recipes. But as soon as I used the code and provided my credit card details they automatically signed me up without my permission! I never said that I wanted to sign up, all I wanted was to try their service! Called HelloFresh and asked them to cancel my subscription but it was not done! I'm very disappointed with HelloFresh service.
Impossible to pay for the boxes with vouchers
I ordered boxes of food from the website www.hellofresh.com. I wanted to use vouchers, when I needed to pay for the boxes, but the website showed error, when I indicated the code on my voucher. I contacted the customer services and asked to help me, but the guy told me that they couldn’t take these vouchers as a payment. I asked why, but this guy started to tell some [censored]. Bad services and don’t use their vouchers.
They didn't deliver food and took larger sum than needed
We ordered food from the website www.hellofresh.com. But our order hasn’t been delivered. As well as these jerks overcharged us. They took additional sum for the dish, which we haven’t ordered. WTF? We tried to reach these jerks, but they of course tried to avoid all communication with us. I wonder if there are other people, who had the same experience. Let’s share views about this website.
I previously cancelled Hello Fresh. I received your product again costing me $104 It happened 04/30/2025 Not pleased with your service I should not have to pay for something I didn't order. I want no more orders from this company. And no more charges. It is only my husband and myself and those dinners are too much for us. PLEASE! No more orders!
Cancelled account online and called to ask for refund and cancelation. Receiving another box this week and charged. Company claims I did not cancel account, just the box. I cancelled online thr week prior.
have cancelled my membership to 'Hello Fresh' due to charges to my credit card when there is a balance on my gift card. Charges to my credit card should be reimbursed via PAYPAL. $18.34 on 12/24/2023 and $11.73 on 12/31/2023
Thank You,
Milton Futrell
3110 Havasu Way
High Point. NC 27265
Please do not send me anymore of your Just fresh food parcels l am completely un satisfied by them and l only ordered a sample pack to try and now found out your sending me more, your food is of low quality and of the cheapest ingredients, sorry but l wouldn't give that sort of food to anyone, Mr, Peter Bernice,
received order but Tex mex turkey was not included. Just the card. It is missing.
my delivery still hasnt been sent
I never had my free box, no one answer phone, a [censored]ing bot try to resolve the problem. I can't talk to a human and they make me loop around in their website.
[censored]ING TRASH COMPANY. JUST CLOSE FOR [censored] SAKE
Good morning,
This is not a complaint as such, but I seem to "have fallen off" your radar, in that I have not received your email for this week's menu choices.
I confirm that my email address is petermcconnell792@gmail.com
Can you please advise,
Many thanks
Peter McConnell.
Hello, So ive cancelled my hello fresh account. but they took money out of my account even when, 1. didn't order anything 2. don't use hellofresh anymore 3. have already cancelled my plan and subscription.
Billing/ was billed for two orders and not refunded when the service was cancelled. This was back in January and I still have not received my refund. Can someone please help?
Invoice Number: [protected] Order Number: [protected] Date: 01/13/2023
Merchant
HelloFresh
[protected]
Invoice ID
MR02807256877673489925
Overview of HelloFresh complaint handling
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HelloFresh Contacts
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HelloFresh phone numbers+1 (800) 733-2414+1 (800) 733-2414Click up if you have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number 45 45 users reported that they have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number 108 108 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number+49 17 4723 5961+49 17 4723 5961Click up if you have successfully reached HelloFresh by calling +49 17 4723 5961 phone number 12 12 users reported that they have successfully reached HelloFresh by calling +49 17 4723 5961 phone number Click down if you have unsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone number 21 21 users reported that they have UNsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone numberDirector Public Relations Communications+1 (518) 538-8608+1 (518) 538-8608Click up if you have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone number 67 67 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone numberHead Of Communications+1 (973) 210-4915+1 (973) 210-4915Click up if you have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number 31 31 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number
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HelloFresh emailshello@hellofresh.com100%Confidence score: 100%Supportkim.straus@hellofresh.com94%Confidence score: 94%nicole.messier@hellofresh.com93%Confidence score: 93%Communicationprusa@hellofresh.com92%Confidence score: 92%ir@hellofresh.com92%Confidence score: 92%pr@hellofresh.com91%Confidence score: 91%communication
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HelloFresh address40 W 25th Street, 7th Floor, New York, New York, 10010-2721, United States
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HelloFresh social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all HelloFresh contacts
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I too wanted to give Hello Fresh a try, my first week order was ok with the exception of my lemons being dried out a bit definitely not fresh. I decided not to order again and about a month later checking my bank account they had automatically debited 41.00 dollars out of my account and sent me a meal plan I didn’t pick or ask for, one of the meals being pork chops and I don’t even eat pork!
I contacted their customer service and the rep I spoke to was very apologetic and immediately set up a refund for the order with no problem and made sure my service was canceled with Hello Fresh. I definitely would not recommend them to anyone after this experience though.
This is Jordan, our community team lead at HelloFresh. I just wanted to clarify and explain why you were charged. We are an automatic weekly delivery service, and we do our best to make our subscription policies as transparent as possible before and after checkout (see screenshots). We remind you of this policy clearly at checkout and in two reminder emails between checkout and cutoff time.You can cancel your subscription at any time before Wednesday at 11:59pm, the week prior to delivery for weekday deliveries, and before Monday at 11:59pm, the week of, for Saturday deliveries. Please email communityteam@hellofresh.com, and we will make it right.