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Hebeos Customer Service Phone, Email, Contacts

Hebeos
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1.2 158 Reviews

Hebeos Complaints Summary

0 Resolved
150 Unresolved
Our verdict: Engaging with Hebeos at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Hebeos reviews & complaints 158

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C
1:51 pm EDT

Hebeos Wedding dress

This company is taking people money from all over the world and not sending the right item to customer.they are very disrespectful in the customer support. Rogar and jason is disrespectful.they both told me that am not getting any refund back and I most pay extra money to get my dress fix.they told me nothing wrong with my dress.i explained to them I need to return it back so that I can get to buy another dress somewhere else but they don't want to send me an address.my wedding is put off because of this company heboes.they took my money and then send me crap in the mail.4 day ofter I reach the dress I reach out to this company non-stop.

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6:25 pm EDT

Hebeos Refusing to refund payment

When I tried to return the dress within the stated timeframe returns could be made within 7 days. The agency gave me nothing but back and forth run around and refused to take the dress back and give a refund. I have spoken through email to at least 7 different people and as of today they state they are only willing to give 10% of the dress payment as a refund.which would be 17.00.
Do not buy from this website. They do not abide by what they state they will do for returns and they also falsely advertise their product. When shown the issue with the dress. They state it isn't a problem and discrepancies from the dress pictured on the website should be expected since the dress is tailored. Then why are they advertising a dress they will not be able to create? Buyer beware!

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10:05 am EST

Hebeos princess bateau long sleeve dress short/mini chiffon dress

Hebos charge $151.40

November 14, 2019
I purchased a dress on hebos.com 9/22/2019 and received my package 10/08/2019.

I opened the package to find the dress in orange color, and clearly very long in the sleeve and height. Dress did not compliment my daughter's complexion and it was long in height. See attached pictures to show the dress color and height/fit. Clearly the tule is missing on my dress vs the picture shown on the website.

I reached out to hebos customer service via emails(all of the emails are attached). Initial email was sent by me on 10/10/2019. Hebos stated that their colors can be different and I have to accept it as it is, even though their return policy states that they would offer refund. That is the only reason I purchased from this online merchant. So when I realized the fit and color was different, I was under the impression that they would stand by their return policy.

They asked for pictures and I sent it to them. They came back with "sorry to tell you that we cannot find out big problem of this dress from your pictures". They basically want me to accept their misrepresented product and unwearable dress due to the unproper fit and poorly made product. More over they had an unprofessional attitude and was unwilling to work with me. They never wanted to correct the problem.

I purchased with full confidence due to their pictorial representation on the site. They are not a reputable merchant, as the product varies in color and fit, and they are NOT willing to work with their clients.

Merchant did not try to correct this problem and basically told me I have to live with it.
I have not returned this dress as I am still waiting for return authorization from the merchant.

Be aware! DO NOT BUY ANY PRODUCTS FROM THIS MERCHANT, THEY DO NOT STAND BY THEIR PRODUCT OR THEIR RETURN POLICY.

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3:05 pm EST

Hebeos service

I ordered dresses on the 7th September and paid £190 in total for 3 x dresses for a wedding, within that cost I paid £30 was for a quicker delivery 2-3 days. As it stands today 4th November I still don't have my dresses, and I have requested a refund on 14 x occasions which is my consumer rights in the uk when purchasing items online. All emails sent back from customer services are ignoring my request and I still don't not have my dresses.

I have now reported hebeos to the trading standards dept due to their business conduct, Im running out of patience asking for my money back, I purchased the dresses in good faith and expected them for a wedding that's why I paid an additional £30 at the time but didnt receive them.

I've emailed back and forth now 37 x emails, this service is the worst I have every experienced

Tracking number G97190907194938534

Regards Amanda Feeney

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2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hebeos dress order #u301909201417

my daughter ordered this dress, but it doesn't fit properly (A-Line/Princess V-neck Chiffon Sleeveless Pleats Short/Mini Dresses) she has a small frame so this dress does not fit her right in the shoulders. Top part does not fit properly and straps where attach to lace back are crooked. Also she is not happy with the color. Dress is darker and more mauve than pink. This is not like the color on the website. your customer service reps are not helpful and apparently there is no phone number to contact anyone.
i am very unhappy with this company. i do not want to keep this ugly, cheaply made dress. i want to return it and i want a refund. your return policy has so many loop holes, customer service tells me that dress cannot be resold; which is crap because its a size 2 with no special modifications.
i still want to talk to a supervisor regarding this order. and i will be filing BBB claim against this company also.

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5:45 pm EDT

Hebeos dresses

I ordered two dresses in different sizes for my son's wedding. I received 4 dresses! The dresses were huge and very poorly constructed. I contacted the company and asked to return them. I was told to take pictures and send them, which I did. I have chatted with numerous different people about this problem, and have not gotten it resolved! I was told that I could not return them! I am furious! Thank you, Cheryl Wilkins

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K
9:05 am EDT

Hebeos dress

If only I had found this site prior to ordering I never would have done business with this company. Dress arrived- wrong color. Dress was to be a dark green- the one that arrived was teal. Provided photos yet they insist the colors are the same. They are not. The dress is also a poor fit despite having sent measurements to their specifications. They refuse to remedy the situation so we are are stuck with a dress (not inexpensive by the way) that we cannot use and have to come up with some other dress in the next two weeks.

I was hesitant to order from an overseas company but had decent luck with one last year so thought I would give it a try at my daughter's Urging since she found something she loved. Huge mistake. Never again. Please save yourself the trouble and choose a different company.

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6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hebeos do not purchase from hebeos.

This company is a rip off, and possibly the worst customer service ever. I'm really careful when I shop online to check if they allow refunds/exchanges. Their website shows they allow refunds, but they really don't. I contacted them after I noticed the quality of the product was very poor. I didn't expect too much, bit given the price of the dress I thought it would a little better. The straps were falling apart, and it's a heavy dress, so i contacted them to see if i could exchange (obviously I'd pay for shipping). After going back and forth arguing via email because they don't have a phone i simply gave up. I tried to get a refund thru my bank, but no luck. I'm just out $200 now... WORST BUSINESS EVER.

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JMCope
, US
Aug 23, 2019 9:04 am EDT

Ordered a dress on 8/10, received on 8/21, contacted them within minutes that the quality of the dress was terrible. After email exchanges back and forth they refuse to issue the return even though I did everything as indicated on their website to initiate the return. I am currently disputing the charge with my credit card company.

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A
5:07 am EDT

Hebeos wedding dresses

I ordered 2 wedding dresses from them that didn't fit me and I didn't like and they going to tell me they see nothing wrong with the dresses. Like how you going to tell me there is nothing wrong your not wearing these ugly fake dresses because they are knock offs. Don't buy from them that are a scam. I'm going to ruin there name believe that want to take my money I'm going to drag your business

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2:37 pm EDT

Hebeos wedding dress

My wife ordered a wedding dress but after finalising the order, Hebeos posted a delivery date much later than advertised and too late for the wedding. My wife immediately cancelled the order, within 2 hours but Hebeos went ahead and charged both the full price AND a cancellation fee. We are still arguing about it 3 months later.

Order G97190422181125154

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M
1:05 pm EDT

Hebeos order dress

I ordered a dress that stated the arrival date, but when I tracked it the date was changed to 3 days later. When I emailed them (no phone #), they stated they would refund my shipping only. I haven't received it and I am now left to disputing it with my credit card because they changed the date. I would NEVER order or recommend this site to anyone. This was my daughters first pageant dress and all they said was I should have rushed delivery. I would have if I knew they make promises they do not follow up on. This site is a scam. I should have known seeing they dont even have a phone #.

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12:25 pm EDT

Hebeos returning my dress

I ordered a dress and it doesn't fit me so I contacted Shriner service to return the dress ASAP Bec I'm going on vacation very soon. They kept asking me to take pics of myself with the dress as a proof that it doesn't fit. This first of all is ridiculous because I didn't feel comfortable taking any pics with this dress and the zipper of the dress didn't close because of how tight it is. Even though I wasn't comfortable sending these pictures, I was forced by the customer service to send them regardless to give me a return label. After I sent the pictures, they asked my about some measurements and I did provide them with the measurements even though I wasn't sure if I was correct or not Bec I have never done this before. All the dresses I have are size 4 but Because the measurements that I provided that I wasn't sure of weren't a match of size 4, they are refusing to return my dress and they are forcing me again to keep it and said that I should go alter it to make it fit me. This is actually ridiculous of how you force customers to wear something that they don't want to wear. In addition to the size isn't good, I really don't like the material of that dress. So, I need someone to actually provide me with a return label because I'd like to return this dress and if that won't happen soon, I'll file a bigger complain and keep writing reviews of how bad your customer service is and how they force their customers to take pictures to proof them wrong. I'm not going to stop till I return this dress.

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JulieMoir
, CA
Jul 26, 2019 2:24 pm EDT

I order a wedding dress with this company. I received it and it doesn’t fit and it’s really not what it seemed in the picture! I was told to take pictures showing it didn’t fit which I thought was crazy. I was told “you ordered the wrong size not our fault!” Will not refund my money!

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L
11:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hebeos mother of the bride dress

The dress I ordered is too small and extremely poor quality. I have been informed that it can't be returned. Before I purchased, I read all the information about the great customer service and return policy. I followed all instructions, posted pictures and have sent over 10 emails to customer service. They are now ignoring my requests.

I have looked and can't locate a phone number or address to reach out to corporate headquarters to get the matter resolved. I must comply within 7 days and running out of time.

This company is a scam! I want my $190 back!

Lynda Jackson

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Update by Lynda Jackson
Jun 29, 2019 11:54 am EDT

This is the poorest customer service I have encountered in online shopping. I thought you were a great company. Evidently, you are scamming ladies looking for a dress.

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JMCope
, US
Aug 23, 2019 9:06 am EDT

Having the same issue.

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Gwendolyn MAYS
, US
Aug 23, 2019 12:03 am EDT

they did the same to me. bad store do not buy.

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T
4:48 pm EDT

Hebeos prom dress

I ordered a prom dress for my daughter on May 25th and there was only 2 shipping options available. 1 was 4-6 days and the other was 2-4 days expedited shipping I paid 29.00 for it to arrive faster. I emailed them 4 days later to inquire about the shipping because I hadn't received a email to say it shipped. They then precede to tell me that I wasn't going to get this dress until 6/10/19. I explained that I paid for expedited shipping and my daughter prom was June 6th. They claimed they would rush it out but because their dresses were made to order it would take longer. So I then ask why do they have this shipping option if they couldn't meet the deadline. Their response was if I canceled I couldn't get my refund because it was pass the 48 hours their site policy notes. When I received my dress and open the package it was a totally different dress from the one I paid for. The materials were all wrong, the dress has snags all over the bottom, and they didn't put the designs on the mermaid part of the dress as it's shown on the website. I contact them immediately and for days we we t back and forth emailing and every time they refused to send the return label. I even sent pics of their return policy and pics of the the dress I ordered and the one they sent. Showing how different they are. They then mentioned that the dresses may be a lil different from the website because they were made to order and to top it off they offered to give me 10% of my money back. I paid $159.00 for this dress. After several email back and forth it went up to 25% and that was their final offer. I'm so upset and hurt that these people would do this to not only me but dozens of other customers because I've read all these reviews that I wish I had seen prior. This is so unfair and something needs to be done. This website needs to be shut down because they are taking money from
Hard working individuals such as myself. I had to run out and buy my daughter a last minute dress days before her prom and spent way more money that's really didn't have, because it was her senior prom I couldn't let her go without a dress. To be inconvenienced and robbed is truly hurtful.

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4:17 pm EDT

Hebeos wedding dress 2019

I am so so disappointed with how this company is handling this. I purchased this dress for my wedding coming up in november 2019. I realize the dress was only $200, but it is nothing like the picture. I figured how bad could the dress be? It is the worst. The way I am able to describe it doesn't come close to the let down in person. The quality of the lace, the pattern on her chest, and the material of the dress is nothing like what is represented in the pic. It is a completely different dress. The material is very thick, stiff, and heavy.in the pic, it almost looks see-through, very light, and perfect for a beach wedding. The lace on the chest does not have the distinct and beautiful flower pattern. It came with just a generic cheap lace; similar to a child's halloween costume type of quality. When I kindly asked for a refund, (immediately after receiving the dress), they said no!. They replied with one sentence. They said there is nothing wrong with the dress. That's it. I will never buy from this company again> scam artists. I feel like I literally got robbed out of my money.

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4:23 pm EDT

Hebeos a-line/princess tulle lace spaghetti straps sleeveless floor-length wedding dresses sku pon1506ev914

This company is a joke. I was so excited to wear this dress for my wedding. I had 100% intentions to have this dress tailored as soon as it arrived. The package came within reasonable time. When I opened the package I rushed to my closet to try it on. Much to my dismay the dress was atrocious. It is seriously nothing like the pictures show. The material in the top is nothing even similar. I ordered a dress that would fit my 34d boobs and likely need a little tailoring. The dress literally flops open so wide there is no way a women with 38ddd could fill out this top. My tailor said it was absolutely unworkable unless we reconstructed the entire top.

Secondly, the fabric on the top is no where near the same as the mannequin and there are these horrific white pads to cover your nipples that look like headlights.

Thirdly, the "fitted flower portion under the tulle (on bottom half) is a balloon! It's as wide as the tulle... Not fitted like it shows.

When I attempted to return it like their website touts they asked me for my measurements to see if the dress was maybe just sewn improperly. Then when I responded with my exact measurements
Hips 37 ½
Waist 29 ¾
Boobs 39 ½

"they responded with this: please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible."

I asked them exactly what dress I should have ordered. They said you should have ordered a custom made dress.

I feel this company is complete false advertising. Do not order anything from this company!

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6:53 am EDT

Hebeos wedding dress

I ordered a dress from Hebeos on 25/04/19 and paid for expedited shipping, the dress arrived later than expected. I ordered a size 8 which my measurements were an exact fit for, however, when it arrived it was too big for me and the material had a shiny effect to it that was nothing like the image on the website. I have been in contact with the customer services team who are quite simply trying anything to avoid giving me a return address. They have requested that I send them photos of the product which I have, then they cheekily asked me for 'actual' measurements! I have responded to this email also, stating my measurements are exact to what their size chart shows for a UK 8 (the size I ordered). The website states 'worry free returns' clearly not the case! All I would like is an address to return it to so I can get a refund!

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10:22 am EDT

Hebeos refuses to supply returns form/address

I ordered a dress for my daughters prom on 24/05/19. She has previously ordered a
size 10 dress from them for a party it fitted perfectly and she was happy with it.
But the the second dress arrived it was not the one she ordered, completely the wrong colour and style and fitted appallingly. Couldn't zip it up and too much material over stomach and not a size ten. Every time i have asked for the return form or address they send rude emails saying get it adjusted locally implying her measurements have changed. I included photos. I know they are breaking the consumer regulations and are trying to stall for the 14 days from when it arrived. Why is there no information on this website. Clearly stealing £100 of pounds off people and getting away with it. Why is it coming up on search engines when clearly operating with such bad practices.

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Gwendolyn MAYS
, US
Jul 20, 2019 7:45 pm EDT

The worst store, I was penalize because I had to complain to bank about my refund, still have not received my money for dress since April 25, 2019, $ 118.000 dollars, I have been barded from buying from Heboes, because I went to the bank for my money, for a wedding dress I bought in February, 2019, for 209.00 dollars.

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M
12:44 pm EDT

Hebeos disappointing product delivered with no customer care to resolve issues

Order reference number G97190414140315809

I ordered three Dresses to wear for two weddings . One was to be on Saturday 4th May 2019 and the other on Friday 7th June 2019. On the Heboes website pre- order I was told that the dresses would be delivered on 29th April 2019. I was happy about that as I though I had time for the 1st wedding.
I waited until the 29th nothing was delivered. When I contacted Hebeos on their contact at their after sales email there was no response. two days later I checked my order update which said my dress had been dispatched and would be delivered within 5 to 8 days.
I then sent them an email to say immediately to say that i had actually ordered three dresses and not one and wanted to know when they would arrive. There was no response. then two days later i received an email from them asking if I had received my dress yet? I replied back to say that I hadn't received any dress and reaffirmed that I was expecting three dresses, not one. Then on Tuesday 7th May 2019 a package finally arrived. When I opened it there were two dresses vaguely resembling what I ordered and one missing. the ones that were delivered were a far cry from the pictures on their website. I contacted them to say was greatly disappointed with the two dresses they delivered and informed them that one was still missing anyway.
up to today i have not got any response from them
I'm deeply disappointed and I don't know what to do. The two dresses they delivered are grossly horrible, i cant wear any of them! The third one has'nt been delivered and I don't know if it'll ever be delivered

Right now I just want my money back.

I don't want anything to do with Heboes anymore!

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Update by Makev
May 09, 2019 12:48 pm EDT

Horrible, horrible online shopping site. AVOID AVOID!

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K
7:26 am EDT

Hebeos return com

I brought two wedding dresses size 6 from Hebeos. They arrived 4/22/2019. I just found out we are pregnant and can not fit into these dresses. I have sent an email everyday asking for the return product code. The first email they sent me the tracking number (which I already have the product). Then they just sent me an email telling me to take a picture of what is wrong with the product - (HELLO nothing I am going to have a baby in my belly so the size 6 will not fit) I am trying to get my money back before the 7 days return policy but they are making it so hard to reach them.
one email from them:
Dear customer,
We are so sorry to hear that there is something wrong with your item.
Would you mind taking some photos to show us the problem exactly?
After confirmation we will resolve this matter for you ASAP. Your cooperation would be much appreciated.
Looking forward to your reply.
Sincerely,
Anne
Another email from them:
Dear customer,
Thank you for your email.
Your order has been sent out. Your tracking number is [protected].
and you can check it by the link of http://www.cn.dhl.com/en.html.
Sincerely,
Anne

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Hebeos Customer Reviews Overview

Hebeos is an online fashion retailer offering a wide range of dresses for all occasions. The brand has garnered a lot of positive reviews from customers across the globe. Customers appreciate the high-quality dresses, affordable prices, and excellent customer service provided by Hebeos.

One of the most significant advantages of shopping at Hebeos is the vast selection of dresses available. Customers can find dresses for prom, weddings, parties, and other special events. The brand offers beautiful designs that cater to all tastes, sizes, and budgets.

Another advantage of shopping at Hebeos is the affordable prices. Customers can purchase high-quality dresses at prices that won't break the bank. The brand also offers regular discounts and promotions, making it even more accessible for customers to purchase their dream dresses.

Customer service is another area where Hebeos excels. The brand has a dedicated customer service team that provides assistance to customers throughout the shopping process. Customers can contact the team via email, phone, or live chat, and they are always available to answer any questions or concerns.

Overall, Hebeos is a reliable online fashion retailer that offers beautiful dresses at affordable prices. With an excellent selection of dresses, exceptional customer service, and regular promotions, it's no wonder that the brand has received so many

Hebeos In-depth Review

Overall Rating: Hebeos is a reliable and trustworthy online store that offers a wide variety of products at affordable prices. With excellent customer service and a user-friendly website, it is a top choice for shoppers looking for quality items and a seamless shopping experience.

Product Quality: Hebeos prides itself on providing high-quality products that meet or exceed customer expectations. From dresses to accessories, each item is carefully crafted with attention to detail and made from durable materials. Customers can expect to receive products that are true to the images and descriptions provided on the website.

Customer Service: Hebeos excels in customer service, offering prompt and helpful assistance to shoppers. Their dedicated support team is readily available to address any concerns or inquiries, ensuring a positive shopping experience. Whether it's through live chat, email, or phone, customers can expect friendly and professional assistance from the Hebeos team.

Shipping and Delivery: Hebeos understands the importance of timely delivery and provides efficient shipping options. Customers can choose from various shipping methods to suit their needs, and orders are processed and shipped promptly. With reliable tracking systems, customers can easily monitor the progress of their shipments and expect timely delivery.

Pricing and Value for Money: Hebeos offers competitive prices for their products, providing excellent value for money. With regular discounts and promotions, customers can enjoy even greater savings on their purchases. The affordability of their products does not compromise the quality, making Hebeos a cost-effective choice for shoppers.

Website Design and User Experience: Hebeos boasts a well-designed and user-friendly website that enhances the overall shopping experience. With intuitive navigation, customers can easily browse through the extensive product catalog and find what they are looking for. The website is visually appealing and responsive, ensuring a seamless and enjoyable shopping experience.

Return and Refund Policy: Hebeos has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The process is straightforward, and the company strives to resolve any issues promptly and to the customer's satisfaction.

Variety of Products: Hebeos offers a wide range of products to cater to different tastes and preferences. From formal dresses to casual wear, customers can find a diverse selection of styles, colors, and sizes. With new arrivals regularly added to their inventory, shoppers can stay on top of the latest fashion trends.

Size and Fit Accuracy: Hebeos understands the importance of accurate sizing and provides detailed size charts for each product. Customers can refer to these charts to ensure they select the correct size. Additionally, the company offers customization options for certain items, allowing customers to have a perfect fit.

Communication with the Company: Hebeos values open communication with their customers and provides multiple channels for contact. Whether it's through email, live chat, or phone, customers can easily reach out to the company with any questions or concerns. The company is responsive and strives to provide timely and helpful responses.

Social Media Presence: Hebeos maintains an active presence on various social media platforms, engaging with their customers and sharing updates on new products and promotions. Customers can follow Hebeos on platforms like Facebook, Instagram, and Twitter to stay connected and informed.

Reputation and Trustworthiness: Hebeos has built a solid reputation for being a trustworthy and reliable online store. With numerous positive customer reviews and testimonials, the company has gained the trust of shoppers worldwide. Their commitment to quality products and excellent customer service has contributed to their strong reputation.

Additional Services or Features: Hebeos offers additional services such as customization options for certain products, allowing customers to personalize their purchases. They also provide a measurement guide to assist customers in accurately measuring themselves for the best fit. These additional features enhance the overall shopping experience.

Customer Reviews and Testimonials: Hebeos has received numerous positive customer reviews and testimonials, highlighting their exceptional products and customer service. Customers praise the quality of the items, prompt delivery, and helpful support team. These reviews and testimonials serve as a testament to Hebeos' commitment to customer satisfaction.

Comparison with Competitors: When compared to competitors, Hebeos stands out for its wide range of products, affordable prices, and excellent customer service. The company's attention to detail and commitment to quality sets them apart from the competition, making them a preferred choice for shoppers.

Pros and Cons:

  • Pros: Wide variety of products, affordable prices, excellent customer service, high-quality items, user-friendly website, customization options, prompt shipping and delivery.
  • Cons: Limited availability of certain sizes or styles, occasional delays in shipping due to unforeseen circumstances.

Final Verdict: Hebeos is a reliable and trustworthy online store that offers a wide variety of high-quality products at affordable prices. With excellent customer service, a user-friendly website, and efficient shipping and delivery, it is a top choice for shoppers. The company's commitment to customer satisfaction and their strong reputation make Hebeos a recommended option for all your fashion needs.

How to file a complaint about Hebeos?

Here is a comprehensive guide on how to file a complaint against Hebeos on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hebeos in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hebeos. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Hebeos on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Hebeos

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Is Hebeos a legitimate online store for purchasing dresses and other clothing items?

Yes, Hebeos is a legitimate online store for purchasing dresses and other clothing items.

Are the products sold by Hebeos of good quality?

The quality of products sold by Hebeos can vary, but generally, customers have reported being satisfied with the quality of their purchases.

Is it safe to enter personal and payment information on Hebeos' website?

Hebeos' website is encrypted and secure, so it is generally safe to enter personal and payment information.

Does Hebeos have a good reputation among its customers?

Hebeos has mixed reviews from customers, with some reporting positive experiences and others reporting negative experiences.

Does Hebeos have a good return policy?

Hebeos has a return policy, but customers have reported difficulties with returns and refunds.

Is Hebeos a reliable online store?

Hebeos' reliability can vary depending on the specific customer experience, but overall, it is a legitimate online store.

Does Hebeos sell counterfeit products?

Hebeos does not appear to sell counterfeit products, but the authenticity of some of their designer-inspired dresses has been questioned.

Does Hebeos offer free shipping?

Hebeos does offer free shipping on some orders, but it may not be available for all orders.

Is Hebeos a scam?

Hebeos is not a scam, but some customers have reported negative experiences with the store.

Does Hebeos have a good customer service team?

Hebeos' customer service team has received mixed reviews from customers.

Does Hebeos sell dresses at a reasonable price?

The prices of dresses sold by Hebeos can vary, but they are generally considered to be reasonable.

Is Hebeos a Chinese company?

Yes, Hebeos is a Chinese company.

Does Hebeos have physical stores?

No, Hebeos does not have physical stores.

Are Hebeos' dresses true to size?

The sizing of Hebeos' dresses can vary, so customers are advised to consult the size chart before making a purchase.

Does Hebeos offer custom sizing?

Hebeos does offer custom sizing, but additional fees may apply.

Does Hebeos have a good selection of dresses?

Hebeos has a large selection of dresses, but the specific styles and sizes available can vary.

Is Hebeos a reliable source for prom dresses?

Hebeos is a legitimate source for prom dresses, but customers should do their research and read reviews before making a purchase.

Does Hebeos offer discounts or promotions?

Hebeos does offer discounts and promotions from time to time.

Is Hebeos a good option for bridesmaid dresses?

Hebeos can be a good option for bridesmaid dresses, but customers should read reviews and carefully consider the sizing and customization options.

Can I trust Hebeos with my credit card information?

Hebeos' website is encrypted and secure, so it is generally safe to enter credit card information. However, customers should always exercise caution when entering sensitive information online.

Is Hebeos a legitimate fashion retailer?

Yes, Hebeos is a legitimate fashion retailer that has been operating since 2015.

Are the dresses sold by Hebeos of high quality?

Yes, the dresses sold by Hebeos are of high quality, with a focus on attention to detail and materials used.

Does Hebeos offer a wide range of dress designs?

Yes, Hebeos offers a wide range of dress designs that cater to all tastes and occasions.

Are the prices of dresses sold by Hebeos affordable?

Yes, the prices of dresses sold by Hebeos are affordable, with regular discounts and promotions.

Does Hebeos offer a range of sizes?

Yes, Hebeos offers a range of sizes, including petite and plus-size options.

Is Hebeos a reliable online retailer?

Yes, Hebeos is a reliable online retailer with a dedicated customer service team.

Does Hebeos offer international shipping?

Yes, Hebeos offers international shipping to customers across the globe.

Is it safe to purchase dresses from Hebeos?

Yes, it is safe to purchase dresses from Hebeos, as the brand uses secure payment processing and has a privacy policy in place.

Does Hebeos offer a return policy?

Yes, Hebeos offers a return policy for customers who are not satisfied with their purchase.

10. Does Hebeos offer custom sizing?

Yes, Hebeos offers custom sizing for customers who require it.

11. Does Hebeos offer a range of accessories?

Yes, Hebeos offers a range of accessories to complement their dresses.

12. Is the website of Hebeos easy to navigate?

Yes, the website of Hebeos is well-designed and easy to navigate.

13. Can customers contact Hebeos customer service?

Yes, customers can contact Hebeos customer service via email, phone, or live chat.

14. Does Hebeos offer dress alterations?

Yes, Hebeos offers dress alterations for customers who require them.

15. Does Hebeos offer a loyalty program?

No, Hebeos does not offer a loyalty program at this time.

16. Does Hebeos offer expedited shipping?

Yes, Hebeos offers expedited shipping for customers who require it.

17. Does Hebeos offer gift cards?

No, Hebeos does not offer gift cards at this time.

18. Is Hebeos a sustainable fashion brand?

There is no information suggesting that Hebeos is a sustainable fashion brand.

19. Does Hebeos offer group discounts?

Yes, Hebeos offers group discounts for customers who purchase multiple dresses.

20. Is it possible to track the shipping of a Hebeos order?

Yes, customers can track the shipping of their Hebeos order using the tracking number provided.

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