Hazelton's review: False advertising. Refusal to compensate.

I ordered the Let’s Celebrate gift basket for $116 which supposedly comes with a bottle of ‘premium liquor’. I upgraded $60 to the Casamigos Blanco and added a balloon $4. The gift basket arrived w/o any bottle of liquor, 4 random bubble wrapped cans of beer in a separate box and zero balloon.

The basket looked absolutely nothing like advertised and they just give you an automated response about substitutions in the fine print however the subs are supposed to be of equal or higher value and these clearly were of lesser value. They offered a $69 refund for the missing bottle and balloon which I have yet to receive. Also when I went to give them a review on their website it would not allow me to do so which explains why their reviews are all 5 stars. I have reached out to product quality and damage control after dealing with a first level customer service agent and I’ll admit by the 15th email I was getting snarky but also using humor. I only want a full refund. The last email I received from someone in management told me to ‘get a life’.

Unfortunately it wasn’t until after I ordered from this scam of a company that I read the real reviews. There are multiple complaints about this company. I have reached out to the BBB as well as the Federal Trade Commission. A company should not be allowed to keep poor reviews from their website. Potential customers should have access to real reviews. The photos that follow are both what I ordered vs. what was sent.