Designer Surfaces Unlimited

This business unfortunately is a not reputable company. Do NOT do business with Designers Surfaces Inc. After working with them from December 2023 through October 2024 we have no countertops, backsplash, or response from anyone at Designer’s Surfaces Inc. Our kitchen was templated in April 2024. They said it would be installed in a few weeks. The excuse became them not being able to find the quartz slabs due to Baltimore port issues to then the slabs they found being let go, to then their machines being broken to everything else under the sun. The owner (Don Fisher) made many unfulfilled actions after his repeated mistakes and promised to correct. We are a returning client to this business and how they have treated us is horrible. Our first experience was in 2020 and we were very pleased. Unfortunately since then this company has taken a turn for the worse. They have lied, not returned calls, attempted to increase our cost after the contract was signed by over $4,000, and even scheduled multiple installation dates with no phone call to cancel. We have called the business multiple times to inquire on our refund and they say they leave a note for Don every time. We call the owner, Don multiple times a day on his cell phone with no answer. He said the last time we were able to reach him that he was sending our refund but to no surprise nothing has come after months and the business doesn’t have an answer to the refund. Don’t subject yourself to doing business with this company. You will be sorry.

We used Designer Surfaces twice for kitchen quartz countertops. We were happy with their services until 6 months ago. Our latest purchase was about 5 years ago. We saw an 18 inch crack in our island in December . Since it was guaranteed never to crack, we contacted them in Jan/Feb 2022. After many attempts to get answers for how they would fix it, and weeks of no response, I finally heard back from one of the owners, ***. He told me in March/April that they would take care of us. It's now June. The last two times I tried to reach him, he didn't answer, and that was over a month ago. We've already agreed to be flexible on the color since the original is no longer in production. I was last told in April they were looking for pieces that could work, but I haven't heard back. Please help!