Harvey Norman review: Incomplete and late goods

In simple terms, harvey norman city west is a rather an extreme case of poor management.
I have ordered a bed (4 months ago), yes that long. I was told it will take 4-6 weeks to be delivered.

At no point did the staff inform me of late delivery. this I had to get myself by returning to store and complaining.

The bed was just delivered yesterday and to my astonishment it is missing a leather section within the bed head.

I'm to say the least frustrated. looking at past experiences (there were more), what guarantee I have the missing part eill come. this whole converstaion with staff is verbal and surprise, surprise, harvey norman has no clomplaint e-mail contact or directions to one. classic! see attached photo

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