disrespect
I just wanted to chime in as a new "Total Rewards" customer. I visited the Harrah's Ak-Chin Casino in Arizona recently and due to the horrible customer service that was downright rude and disrespectful, I will steer clear of all Harrah's properties in the future. One visit was enough. We were told at the buffet that unless we were a "Diamond" member, we couldn't get a 2nd crab cracker at our table of 5. There is a definite "caste" system in place and as a new member, I was given a gold rewards card as was my elderly mother. When we went over to the Cashier's cage (properly standing in line at the "Gold" window) she was almost run over when the Cashier called over a woman standing in the "Diamond" line. Not even an "excuse me" from either of them. I understand rewarding regular patrons, but I can't say that I have ever had a company so clearly discourage my business, especially since as a new customer, they know nothing about me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Refused cash deposit despite loyalty status
I recently got back from Harrahs casino. Now Keep in mind im a diamond member and have gone to harrahs since they opened. I called and booked a room for Thursday And Friday, on a off time when there is surely no business. FEB 4TH AND 5TH. I requested Atruim Suite. To My Surprise when I got there I could not find my debit card. I told the girl its probadly...
Read full complaint and 6 commentsvery poor service
Long story short. Back in 1982 I joined Harrahs players club in NJ. I had not been into any Harrahs property since that time until Aug 2009.
In a local vegas magzine there was a coupon to sign up new players to their rewards progam, and receive free beach towel. So I go to harrahs coupon in hand, sign-up rewards progam, and am told by agent that I am already a rewards member. I told agent impossible, I have not been to any harrahs properties in over 25 years. Agent said I last visited in 1982, so I do not qualify for the free beach towel. At this point I am furious. After 27 years, you would think they would be thrilled to have me back? But no, they cannot even give me my towel (which may have cost them like $1). Instead the lady said the best she can do is 2 small pieces of chocolate, you know the size they leave on your pillow at finer hotels.
I will NEVER step foot into any Harrahs property again. I hope all Ihe Harrahs properties BURN TO THE GROUND. I guess Harrahs does not realize that us gamblers do have a choice in casinos.
The complaint has been investigated and resolved to the customer’s satisfaction.
Award Claim Center
I received a phone call from Anthony yesterday telling me that I had to go to Harrah's Casino in the next 5 days and scratch off a ticket to win one of three prices. I was supposed to get a confirming email giving me all of the information. They had my phone number, address and email address becausing I filled out a form to win a car. One of the prices is an automobile. I believe this is just marketing to get people into Harrah's Casino. I called Harrah's yesterday and no one has called me back. This may be a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to harrah casino an got rejected for my Hawaii I.d tonight, they put me to shame saying my I.d is fake an they still throw me into jail for trespassing wtf? First off? When they check the i.d book? It showed driver license? I lost my driver license in new York last week ?! I'm from Hawaii not the south! How dare he threaten me if I'm about to be 24 an I come here regularly just recently lost my driver lincese an had to use my I.d this time around! My I.d looks more real then every south identivation
No, it's probably Harrah's. Harrah's has become the Madoff of casinos. The scams they are running now are pathetic. They give bonuses and say they'll be in your account in 72 hours and then their really comps, but then the comps you aren't allowed to use. They now rove the casino and if they see you're winning they come up, take your players card out and reset the machines. Unfortunately, all I ever hear now is all the scams going on and this comes from employees, too.
Harrasment, F0rced to pay for a cab ride home, strong armed and frightened
Firstly, please let me start by saying i am an upstanding person with no criminal history of any nature, and that I have been copletely dumbfounded, and shaken, by the vulgar and baffling display of unprofessionlism by Harrah's Casino in Maryland Heights, Missouri this morning of Tuesday May 19th, 2009. I was at the Ameristar casino, and a male and female...
Read full complaint and 13 commentsBad service
I went into VIP lounge to get a piece of cake.After leaving was approached and told that I was not to go behind food line and look into cabinets ! In which was never done by me; I ask for Gina;security to review the tapes and clear me of this lie told on me ! To no avail I talked to Keith [ supervisor over VIP lounge] and to no avail there I talk to Phillip, second in command of operation to look into this matter..Two days later was told by GINA that I could not come back in casino cause someone was using my card, in which half the people in there use each other cards..The real reason " I was being accused of something that I never did ."[snooping in cabinets behind food line ]And this was their way of sweeping it under the rug..
The complaint has been investigated and resolved to the customer’s satisfaction.
Food Poisoning in Harrah's and Poor customer service. Waited 90 mins for Room Service. Asked for a double bed room and was told I was upgraded to a one bed room (Which was bs) because i had 2 couples.
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Harrah's Resort address777 Harrah's Blvd, Atlantic City, New Jersey, 08401, United States
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I totally agree with you about Harrah AK chin's staff, , , Especially at the players reward desk. Been going to Casinos for 30 years and never seen this level of unproffesionalism, clowning, disrespect, at a players club counter? I've seen it with maybe a clean up person or slot attendent there but Total Reward counter? Thats tragic for a casino. Sad Sad case, , And the suppervisor was a joke, , , , , , smh! I'm going as high as i can go with my complaint.
I used to date an executive host at Harrah's Lake Tahoe. I broke up with him for his infedelity and later found out that he had permanetly black listed me to be a no-hire for the entire company. This guy no longer works there and I was a great employee...Harrah's Corporation Sucks!
You are right on with the caste system, I cant imagine how much trouble this has caused with customer relations over the years. Yesterday I was in Harrahs in Joliet Il.
They had three cashier windows, two were for diamond members with no customers there. The third window was for th common folk and it had eight customers waiting in line. They had one employee directing customers away from the diamond window unless they showed the diamond card. When I finally got up to the regular window I cashed in my chips and asked for the cage manager to voice my concern, basically he acted like he didn't want to hear it as I'm sure he's heard it many times before, so I had to tell them they sucked. I started playing at Harrahs in Lake Tahoe in 1979 and it was a very well run establishment back in the day.
They won't be seeing a hole lot of action from me in the future.
I just love the story about asking for an extra crab cracker, ( diamond members only) just can't make stuff up, I almost fell off my chair laughing.
I use to be a diamond member, however im in Florida over half the year and I don't qualify anymore. They want you there often and their caste system helps promote degenerate gamblers.