Harley Davidson
Reviews and Complaints

As someone deeply passionate about motorcycles and the open road, I can't help but acknowledge the mixed bag of experiences shared by customers of Harley-Davidson Motor Company, Inc. While some riders have praised the expertise of salesmen like Kenny and the quality of the motorcycles they purchased, others have expressed frustration over delays, service issues, and communication problems. It's evident that the Harley-Davidson community is diverse, with some finding joy in the brand's heritage and craftsmanship, while others have faced challenges with service and parts. If you're considering joining the Harley family, it's essential to weigh these varied experiences and make an informed decision that aligns with your expectations and needs.

I bought my new 2022 PanAm off the showroom floor in Dec of 2023. In September 2024, the bike thru some engine codes and off to the dealer it went. Fast forward to present day, the bike is still in the shop with no forecast for a repair. Dealership says they are waiting on the factory... Now comes my planned annual trip and I have no bike to ride. This is my second brand new Harley Davidson that spent months in the shop.

After receiving information about previous complaints of overcharges to consumers, I looked at my Buyers Orders and found several overcharges myself.

On 3/18/2023, I purchased a New 2023 FLHCS from Harley Davidson Pensacola. I was charged $1689. for ESP (Haven't a Clue), $2000 for Priority Protection Plan which I was asked and declined. However still charged. Charged $799 for Appearance Protection (What is this). Was also charged $649 for Doc Fee and $102.90 For Florida Doc Fee. I was charged twice for the same Doc Fee. They then charged me $1200 for freight and $995 for dealer prep. These charges are unreal.

On 5/23/2023, I purchased a second motorcycle from them, it was a New 2023 RH1250S Sportster. Again with the overcharges: Accessories $46.95 ?, Appearance Protection $799, Dealer Prep $995, Freight $1200, Doc fee $649 and Doc Fee $70, Temp tag $20 (Which I didn't need or receive),

On 9/9/2023, I purchased another motorcycle, a 2023 FXLRST. Again the same exact charges as the first two, but this time I was charged $119 for a Temp Tag which I still didn't need or receive. Other than filing a law suit against this dealer, which I would prefer not too, what are my options of receiviing a remittance of these unnecessary charges?

I bought a 2010 triglide it wasn't the one I thought I was signing I was excited about my wife when I get home will after 20 years ride with me I called everybody not one person help until owner fired everyone brought in Matt he said the owner said something went wro g fir him to help us all we wanted was another one no way I was told sad day in li

I purchased a 2021 Heritage Softail in 2021 and recently the left-hand side saddle bag reflector came off and I lost all components. I tried to purchase the components which consist of stick-on reflector, mount and push on nuts, through a recognized Harley Davidson Dealership in Australia. I have since been advised that the mount part No. [protected] of this assembly has been discontinued but all other parts can be purchased. Why has this part been discontinued? Are there any other parts of this model motorcycle which have been discontinued? I wanted to keep my motorcycle original.

I have booked the above bike with a promised delivery by October . The Dealership (M/s Prakash Motors has shut shop for Renovation) and the Harley Davidson India has refused to shift our Bookings to the Solitary Dealer in Bangalore ( M/s Tusker Motors ) which also refuses to entertain our Grievance.

The Harley Customer Care India is pathetic as they aint know who their master is. We only receive an automated reply for the email sent to [protected]@harley-davidson.com with no respite or resolution.

Dear Harley-Davidson Canada Team,

I hope this letter finds you well. I am writing to share my recent experience with your service department regarding the replacement of the water pump on my 2019 Road Glide Ultra. While I am a passionate and loyal Harley-Davidson enthusiast, I feel compelled to provide feedback on my recent service encounter.

My Road Glide Ultra is more than just a motorcycle; it's a source of stress relief and a way for me to recenter myself. Riding is a vital part of my life, and I rely on it to unwind and reconnect with the open road. Unfortunately, I experienced an unexpected setback when I was informed that the replacement of the water pump would take approximately six weeks. This timeframe struck me as excessively long and concerning.

One would assume that a component as crucial as a water pump, given its importance in the functioning of the motorcycle, would be readily available or at least have a shorter waiting period. It surprised me to discover that such a common item was not readily on hand, and even more so, not stocked in the warehouse. My hope was that you would maintain an adequate supply of critical parts to minimize delays for customers who depend on their Harley-Davidson motorcycles.

I would like to suggest that, in situations where there may be supply issues, it is prudent to consider maintaining an inventory surplus to address customer needs promptly. For individuals like me, who rely on their Harley-Davidson for relaxation and stress relief, this kind of delay can be disheartening.

I want to stress that my intent in sharing this feedback is not to criticize but rather to highlight an area where improvements can be made to enhance the overall customer experience. Harley-Davidson has been a significant part of my life, and I believe that your commitment to customer satisfaction is of the utmost importance.

I sincerely hope my comments will be taken constructively, and that you will consider implementing changes to minimize delays and inconveniences for customers in the future. I look forward to a positive resolution of my current situation and continuing my journey with Harley-Davidson.

Thank you for your attention to this matter, and I appreciate your understanding and support. Its currently with Pfaff Harley

Sincerely,

Richard Quelle

[protected]

[protected]@gmail.com

First bike I bought at Gasoline Alley Harley Davidson in Kelowna Bc was not ready when promised, waited till closing to pick it up. I live close to 4 hours away over some passes. The second new bike wasn't even out of the crate when I arrived. they gave me a loaner for 2 weeks till it was ready. Remember that 4 hour ride there and back ,,twice ! made a appointment for service, made it two hours to there and she phoned, said couldn't do it.

Now , new owners, the sales manager was fired so I as many thought it would be okay to go there again. Phoned sales to buy a new bike , he phoned back and I asked if they would be open on Saturday yes , truth and reconciliation day , yes they would be open . I made it two hours and friend called , they were closed! 4 degrees in the passes another 2 hours home..

Told never to complain about the dealership as any service or sales in the future would be non existent, past that stage now though

I finally talked my wife into letting me spend over $35k on the new Roadglide Limited only to find out that it does not have all the features I thought it would. You mean to tell me that Tire Pressure Monitor System is not included in cost of that bike? Even my 2018 Indian Chieftan had TPMS installed on it. I also found out that the information screen, where engine data is displayed, does not work either. What a crock. To me that is just a direct reflection of going cheap and misleading the customer. I believe I will just go and get me another Indian once enough time has passed where my wife wont kill me.

In 2019 I bought a 2018 street glide special at rt.66 in Tulsa Okla. At the time I financed the bike I paid for a 5 yr. extended warranty. Recently I was out riding, 09/17/23 and my charging indicator started reading weird so I called my salesperson to ask if I was still under warranty, and she said yes, I'll patch you over to service and you can make an appt. to have them check it out. I brought the bike in the service writer on 09/21/23 checked the bike in and I told him anything they can find that falls within the warranty go ahead and fix, but i need my bike back by the first of October. He calls me the next day and says my batter post had made contact with some metal and the stator, volt reg. and battery were fine. i told him again, well if you find anything within the warranty go ahead and fix it. He calls me back 09/22/23 and says we found some stuff that the hard surface on the cam and lifters were worn along with the valves and we should also replace the rings. And by the way your extended warranty was up in March 2023. these numbers didnt add up at all. I paid 2500.00 dollars for a 5 yr. warranty. I never said tear my bike apart. And why didn't the service writer have any details upon check in. So he say it's going to be 2800.00 upon pick up. im 62 yrs. old im a vet. i dont have this kind of cash laying around. So is this how Harley does business? They take advantage of older people and push the hard sale on a repair that never should have happened. The service writer has the audacity to tell me well your bike is in pieces on my shop floor what do you want me to do ? If thats not a set up for a scam I'll kiss your [censored].

I negotiated a price on a new, anniversary edition Fatboy with Gator HD on 9-1-23. The deal was struck with the sales manager, Mike Duval and was put in writing. The deal included all fees, freight, set-up, surcharges, taxes and license, etc., including an additional 5 year ESP warranty plan. The out the door price was $26,137.39.

Gator had to get the bike from another dealer near Tampa Bay and I waited about 10 days for Gator to receive the bike in the dealership.

I went to see the bike today and was prepared to do the paperwork and ride the bike home. At the last minute the General Manager told the salesman not to sell me the bike at the already agreed upon price. That he would not take anything under $28,715.

This is an outrageous business practice!

I have been a loyal HOG Chapter member of this dealership for the last year and a paying customer in Gator's service dept, clothing and parts depts.

I am able to get the same bike at another dealership, so I am not losing anything. In fact, I am getting a better deal. Never-the-less, the act of backing out of a deal already in writing is not okay. The GM claimed that he would be losing $150 on the deal that I already had in writing. The result of his decision is lost future revenues from me on my two Harleys - all future service on my 2022 Road Glide Limited CVO and the new anniversary Fatboy.

I intend to make several modifications to the Fatboy, such as new handlebars, exhaust, etc. Will probably spend an additional 3-4,000 dollars on parts and accessories. Business that would have gone to Gator, but won't now after I have been treated with such disrespect.

I just wanted to report this incident as it sheds a negative light on the Harley brand as well as the dealership.

I was lied to several times spent 13 hours in hot sun the list goes on I was given a bike I didn’t even want this was the worst experience of my life would never buy again had 20 grand down and was put in a finish ial bind due to there selfishness and ignorance.I have all the evidence someone can call and speak to me to resolve I am make reviews on bbb next

Dear Harley Davidson Team,

This Vehicle below has been imported from the USA to Australia, complied and plated with a RAWS (MVSA) Used Import plate In Australia, with approval no: 1015741/120 in 01/2020

NB: Kindly see attached Photo of the Used Import plate, and the OEM VIN stamped on the vehicle

Unfortunately, this VIN does not appear on the NEVDIS (The National Exchange of Vehicle and Driver Information System), (NEVDIS | Austroads) so we are unable to proceed with registering this vehicle.

We have contacted NEVDIS, and they have advised us that they want a confirmation of this VIN to be authentic.

NEVDIS replied with the below explanation of the digit error,

They have also advised that they will not upload this VIN number to their database until it is corrected or they have written confirmation from the manufacturer.

As VIN 1HD1HHH1XGD801938 has decoded with an invalid check digit it means that one or more characters may be incorrect.

A check digit is a character which is the result of a mathematical calculation of values assigned to each character within the VIN.

This is a security measure which aids in preventing fraud and VIN tampering. Therefore if a Check digit is incorrect the manufacturer must verify the VIN and provide the corrected VIN.

Please note that a number of Manufacturers are changing the VIN Structure to incorporate a check digit.

Therefore if a VIN was issued under a different structure to what we have in our system we will require in writing, confirmation form the manufacturer that the VIN is Valid.

NEVDIS want an email or letter from Harley Davidson themselves explaining why VIN 1HD1HHH1XGD801938 has an invalid check digit when being decoded in NEVDIS.

Could you kindly supply the information that is requested from NEVDIS, so that we're able to proceed with registering this vehicle here in Australia.

HARLEY DAVIDSON V-ROD

VIN: 1HD1HHH1XGD801938

Regards,

Mike Godavitarane

Manager/Director

Glam Groups Pty Ltd

Trading as:

Glam Compliance Australia & Glam Imports LMCT 10210

Ph: +[protected]

Mob: [protected]

E-mail: [protected]@glamgroups.com.au

Web : http://www.glamgroups.com.au

Address:

21A Dennis Street,

Campbellfield 3061

VICTORIA, AUSTRALIA

Trying to pair a garage opener transmitter with the main garage opener and not having much luck. I had a garage door installer make the connection to the main unit opener wire and there's a signal but nothing happens except the wall unit turns off & on again. Contacted my dealer for support and they gave me the harley store 800 number. I was just looking for tech support to help me troubleshoot the issue. No one seems to know where tech support is or if there is one. Harley store did not know what I was talking about and refer me back to the dealership. Can someone step up I already spent the $ on this item and it's not working.

Just had to replace my water pump on my bike, (40K mile) found out that from [protected] models that Harley Davidson was aware of a water pump defect yet failed to issue a recall! Why? Your bikes are Not cheap and as a AMERICAN company you should stand behind you product! $1000.00 bucks for a part that should be covered! Shame on you!

Frank Cerullo

[protected]

This is in regard to the Reno, NV HD Dealer and the Death Valley CA HD Dealer. I had sent the Death Valley HD emails and a message on Facebook and never got a reply until my last try. I was asking about a Yamaha Bolt they had on a clearance sale. When I finally got ahold of someone he lied to me about contacting me and lied to me about the Motorcycle. He finally said they sold it but it is still listed on their website just where it has been for a number of days. I decided to go and see what the Reno NV HD had and to my surprise they had the same exact 2019 Yamaha Bolt with the same price, same mileage and everything was exactly what the Death Valley HD had on their site. I don't appreciate the Death Valley HD lying to me about too many things. Something very strange, wrong and maybe even illegal. This really needs to be looked into before I go to the trouble of making an appointment with my Attorney, I would like some answers.

To: Harley Davidson Corporate

From: Thomas Figg

2602 Calle De Las Clavaled, Belen, NM 87002

Phone: [protected]

Subject: Dissatisfied customer

Dear Sir, Madam

The following events prompt me to write this because I feel it is important for Harley Davidson to appear as a leader in fair trade, honesty, and integrity. I purchased from Barnett Harley Davidson a 2018 Tri Glide. I was so proud that Johnny Hernandez could put together a package I could live with. About a week later I noticed that the trike was very rough riding, so I took it to my certified mechanic and left it with him to check out. He told me the shocks (both) were out, not working. It cost me $400 plus install to have that done right. Then the weather was not good for a while so I had to place it in my garage until all settled down. I went on a small ride with friends to find the oil pressure light came on, stayed on for a period of time then went off, then on again. I did take the trike to the mechanic on Monday and had to leave it. He found the trike low on oil, which was supposed to be checked at the dealership, then found the trike needed a full clutch pack, and a primary chain replaced. This surprised me because I was told that the trike was gone through with a fine tooth come and all was great. I spent $731.00 on a new clutch pack plus $120 on a primary chain plus installation, the $120 included the installation on the primary chain, but the clutch pack price did not include the installation. I then went for a ride with friends on June 25th to find again the oil pressure light again came on, then off, then on, also the front lights would go dim then bright, then dim again, then bright. Keep in mind I have put less than 1000 miles on the trike. Johnny, my salesperson has tried so hard to make things right, he went to bat for me and told me the boss authorized an in-store $300 credit, this was before the light problem started. He has gone to the boss and tried to have them trade the 2018 and get me into a 2023 , however, my now payment of $560.18 could not be met on a new one. I praise Johnny for doing his best to help me, I even purchased a 2010 Softail Heritage from him, he really cares about his customers. As corporate people you may not have the time to even read this, however, I just thought I would bring this to your attention, I can no longer defend Harley Davidson to my friends I ride with , they are riding Hondas. Meanwhile I guess I am stuck with a piece of junk.

Thanks for reading, I hope

Thomas Figg

Purchased a 2023 Road King 5/31. At 200 mile motorcycle developed a oil leak. Brought bike back to dealer and dealer said bad o ring. Picked up motorcycle drive home and motorcycle was still leaking oil. Brought bike back to dealer and was told their was a hole in the fromt cylinder. Called dealer and was told I could trade bike for a new bike at a $5000.00 or the dealer saud they would fix. 2 oil leaks with 250 mile. I believe dealer should refund my money or give me a new bike. I understand about lemon law but 250 miles with major issues