Menu
CB Motorcycles and Scooters Harley Davidson 802 Walton Dr, Texarkana, TX, 75501, US
Harley Davidson company logo
Harley Davidson
reviews & complaints
Harley Davidson company logo

Harley Davidson

802 Walton Dr, Texarkana, TX, 75501, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
Closed
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
8:30 am - 5:30 pm
Sun
Closed
ComplaintsBoard
B
6:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Harley Davidson - over charging prep. and freight

I purchased a 2012 FLHTCU in NOV of 2011. Whiskey River Harley Davidson tried to stick me with a $1500 fee for qualifying for a promotion. The salesman failed to mentioned this. I found it on the contract 2 days later. Also, a backrest was to be thrown in, but I was charged for it as well as the labor to install the 'free' accessory. After confronting WRHD, they wrote another contract. This time, I was charged a Dealer Preparation fee of $695.00 and a Freight fee of $795.00. After some research online, contacting multiple HD dealerships and a phone call to HD, I was told their Freight is $380 per touring bike... Period. Wow! I was overcharged $415.00 for Freight and also a Dealer Prep. fee. Guess what else my research found? HD doesn't charge a Dealer Prep fee! Imagine that. I don't mind paying the $380.00 freight, but $795.00? That's not friendly business practices. I had a phone conversation with the GM and a salesman, who after 10 minutes of talking, said I was nitpicking. I quote the salesman, "Most people are happy to just to get a Harley".

I will continue to speak out about this bad experience, and warn people to look out for over charge fees. I called 3 other dealerships and 2 of the 3 said they would NOT charge a Prep or Freight fee and sell the same bike at below MSRP. ($21400.00) The 3rd dealership said the Dealer Prep fee was $195.00 plus Freight of $380.00, the same price HD charges ALL dealers.

Anyone looking to purchase a new bike, please read the contract, and ask questions! WRHD charged more than double the Freight and the Dealer Prep fee. Most HD dealers will waive that fee. If not, the fee will not be over $300.00. Shame on WRHD. HD owners look out for each other and news of bad experiences within the HD community travel fast.
UPDATE Visit www.Complaintboard.com (Harley Davidson Motorcycles, Texarkana, Texas)

Read full review of Harley Davidson and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Clangston
Texarkana, US
Jul 28, 2021 4:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you are wanting to ride a HD bike I strongly recommend you go anywhere else but the store in Texarkana. Although, everyone I came in contact with, was extremely nice and accommodating, they are the epitome of sheep in lion's clothing. Not knowing William Harley nor Walter Davidson when they founded and established their HD brand in 1903, I cannot imagine they would approve of the sleaze ball, unethical tactics current employees now possess. When a salesperson takes a customer's trade-in it should be comparable in price to the bike he is purchasing. And since a manager must approve the trade and sign off on the paperwork, they knowingly and purposefully deceived my husband when they took his Fleetwood Scorpion pop-up toy hauler camper and a Polaris 4wheeler for a used HD Night Train. Every potential customer walking in the Texarkana HD store is thoroughly getting lubed up to be devoured and spit out just so they can make a buck. Less than a year later, my husband just happened to notice that they were selling his exact same bike for around $5000.00, $9000.00 less than what he gave with the trade ins. And just like anyone not wanting to be taken advantage of, he went straight to the store to speak with the manager to let them know what had happened. And they were so wonderful and nice, apologizing profusely letting him know that that salesman was no longer there because of things like this. And they wanted to 'make it right' but instead of going back to the original paperwork and trading the Night Train for a bike that was more comparable to the trade ins value, they put him in a different bike but also charged him another $5000.00 for the used upgrade. And needless to say, this upgrade, FLHTCUI Electra Glide Ultra, has so much metal in the engine, it no longer starts and when the manager of maintenance told the manager of sales that there was no way my husband's 3000 miles would have put the amount of metal it takes to make an engine no longer work they wanted to 'make it right' again by upselling him another bike and charging him more money. It's being delivered to the house because it won't start. I don't know if these unethical sleaze ball selling techniques are utilized at any other HD store, but they certainly are at the Texarkana store! I have no doubt that William Harley and Walter Davidson would be turning over in their graves knowing that customers are being taken advantage of all for a buck.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.