United States - 53201
I purchased a 2005 Road King Classic.(new) and at the same time I purchased the $1300.00 unlimited mileage...
charged for work they don't do. the work they did was the worst. put in new front wheel barings wrong...
last month i bought a new 2009 flht electraglide from my local dealer. i went to laconia and we suffered rain...
I recently (June 6, 2009) purchased a FXRG full face helmet at a H/D dealership in Bay City, MI. The was a malfunction with the visor release, it broke a the visor can"t be put back on the helmet. Keep in mind the helmet has never been worn except for a test fit a neither H/D or the dealership is willing to replace the helmet, instead I have too wait 2-3 weeks for H/D to decide what they want to do. Talking to CSRs at H/D they throw out a smoke screen a don"t allow you to talk to a supervisor to attempt to resolve the problem. It's easier to get service at a G.M. dealership than it is to solve a problem at H/D. One final note the FXRG is the top of the line from H/D, costing over $450.00, for that price, you think it would work, or H/D would help the customer resolve the problem.
2005 Soft tail standard with EFI, stage 1 kit and screaming eagle pipes, less than 6000 miles, slight engine miss, pipes got red on a 10 minute ride. Parked bike, called HD and asked if bike could be picked up. It was still covered by the extended warranty. Bike was picked up and put on the computer. HD service said all sensors checked out normal, with no manifold gaskets leaking, however I needed to install a performance module in order to reset the injectors. When I purchased the motorcycle, I was not told that this needed to be done and the only requirement was a tech download. explain to me why this is not covered under the extended warranty or why there was no re-call on the EFI bikes if this module needs to be installed and wasn't.
Is there anyone else in the US that is having to deal with Harley Davidson after they repo a bike?
I had my bike repo'ed (after trying to work with them to satisfy the loan and keep it current)
I had lost my job and couldnt make the whole payment. they wouldnt work with me at all
Harley auctioned the bike- WITHOUT A RESERVE
and obtained less than what was owed on the loan (is this even legal)
now i am getting nasty mail and phone calls (polly would be the person calling me)
Doesnt Harley have any clue that the economy is not the greatest and that they have to
work with familes that are willing to work with them. Does anyone out there have any
experience dealing with them on this matter?
I have been waiting on factory parts for 14 weeks and H-D cant seem to make any fender struts for an 04...
I would like to formally complain about your customer service representative at [protected] named â��Cindyâ�� who wouldnâ��t give me her last name. On 11/12/08 in the late morning I called up because I had a complaint about Oakdale, NY Harley Davidson. She was very rude, argumentative, and the worst representative I have ever dealt with in over 40 years on this earth and 23 years in the United States Military.
I own a 2006 Harley Davidson Street Bob Dyna. I was told the troubles I was experiencing with the â��False Neutral Lightâ�� coming on and the engine or gears down shifting dangerously losing power was a recalled issue by Harley Davidson. I was driving it recently and the â��False Neutral Lightâ�� came on and the engine went into neutral and refused to drive and I looked down and the 5 bolts that go into the rear tire sprocket were completely sheared off and the belt off as well. IF THIS WOULD HAVE HAPPENED AT HIGH SPEEDS HARLEY DAVIDSON WOULD DEFINITELY BE SUED AND BROUGHT UP ON CHARGES! I had to get my cycle towed via Progressive Insurance.
I called up Oakdale NY Harley and spoke to Justin who stated he could not give me a tentative approval to have my cycle covered by warranty! He denied my request. I explained I was in there last year 11/12/07 and had called numerous times and everyone claimed my cycle wasnâ��t a recalled Vin number WHICH IS LUDICROUS!!! They claimed to test driven it and it didn't occur!! NO ###!!! This is an intermittent problem and they should have replaced the parts which are on the Harley recall list to play it safe!!! Justin should have been courteous to arrange for this but claimed he could not! Obviously they aren't safe or bright individuals!!! I am sure someone DROPPED the ball and failed to enter my Vin number and many others into the computer. They had claimed mine missed by a few months which is BS!!! At the time I had spoken to Jim and Steve in the past and Justin verified this in his computer system. I had around 9, 000 plus miles on it then and now a year later only have 11, 000 plus. THERE SHOULD BE NO REASON THE SAME PROBLEM I HAD THEN GOT WORSE NOW AND RESULTED IN 5 BOLTS COMING OFF AND ME NEARLY DYING! I refuse to bring it there seeing they will probably rip me off and charge me a massive amount of money unless I have prior authorization or someone come and see it where it sits? Unless I can receive some reassurance unlike I have received in the past with Harley and its poor representatives I am not towing it or bringing it there anymore!! On my 2005 Sportster they failed to tell me about a air filter replacement of which I had to hear from a third party and insisted they change and after much arguments they finally changed it!!! Very poor service at Oakdale NY Harley!!!
When I called and spoke to a very rude and unprofessional â��Cindyâ�� she denied this was the case and became very defensive and rudely arrogant claiming I donâ��t know what I am talking about. This was why I advised her she didnâ��t know what she was talking about, then she decided to say I was being rude to her after she â��clearlyâ�� initiated the rude and poor customer service towards me a good paying customer and military veteran who has been protecting her sorry self for 23 years!
I then requested to speak to her Supervisor and she refused again wrongfully and violated my rights and privileges as a citizen and good paying Harley customer and owner of over 4 Harleyâ��s as well as 23 year Combat Military Veteran! I have always promoted Harley Davidson and all I get is LIES, MISLEADING INFORMATION, and NONSENSE from all of its derelict representatives! She denied me nearly dying and crashing on my Harley was true etcâ�¦.What a disgrace she is to put it lightly!!!
Nevertheless, my cycle is not running with damaged internal parts perhaps, rear sprocket, hub etc.. I am requesting an INTELLIGENT Harley representative contact me without any delays and explain to me what professional corrective action will be taken to fix and repair this matter without any delays. If you fail to properly handle my complaint, I will be forced to contact every complaint agency on earth and take Harley Davidson Inc. to small claims court to compensate me for all repairs I have to make!
Please forward this complaint to your Corporate officers and respond to me via my cell phone immediately xxx xxx xxxx on what action Harley will take to repair all these screw ups and rude personnel!?
I purchased a new, 2008, Harley Davidson Heritage Softail in 2-2008. I loved the bike and it ran great for about 4 mos. After that, I began to experience difficulties starting when it was hot. The bike is in the shop at Thunderbird Harley Davidson, in Albuq. NM, for the 3rd time with the same issue. It's been there 2 weeks now and they still do not know what is wrong.
I called Harleys customer service number on Sept. 26 and was told someone would get back with me. Didn't happen. In talking with the woman, I told her I would like my bike fixed or replaced. She informed me someone would be in touch and Harley doesn't have a "buy back program" and no one contacted me.
Sept.29 I sent a registered letter with my complaint and heard nothing.
I was told by the dealer, on Sept. 22, that a part had been ordered, but they didn't believe it would solve the problem. The part came in Oct.2 and I was informed it was the wrong one, so they would have to reorder.
I contacted Harley Davidson customer service again, today, Oct 3, and was told they would look into it and call me right back. That was 4 1/2 hours ago, it's 5:35pm my time, and still nothing.
I have an extended warranty on the bike that pays up to $75 a day for a rental but rentals are $170 a day. No one has even offered to work anything out with me on that. I don't even have 5, 000 miles on this bike yet. It's just sorry, you'll just have to wait.
I paid close to $20, 000 for this motorcycle and NOBODY cares. Buyer beware. Guess they haven't heard of Lemon Laws.
I purchased a new Harley Davidson street bob in late July. When I pulled out of the dealership the front...
I went to the Harley Davidson store in Jackson Hole, Wy on vacation on Oct 8, 2008 about 5:30pm and was going to purchase my brother a birthday present, but the 2 young women that were "suppose" to be "working" that day were too busy talking to each other about some guy that had been in the store to wait on me. Neither one of them spoke to me or my friend when we walked in and I had to wait to ask them a question until they were finished talking.
I picked up several things to ask for a price and all they would say was maybe $9.95 or something etc. Nothing was marked with a price, so I asked if they could pull up my brother's wish list and they both looked at me as if I were from another planet. At this point we left and bought NOTHING. All my brother wanted was a shirt, but I wanted go get him and my sister in laws Christmas present from there also, but since I was a bother to the young women that day, I left.
I just hope that my brother gets better service if he has problems with his motorcycle.
Thank you for your time and sorry it has taken me so long to email you, but I do not use my computer at home very muck.
Connie Alvis 115 Windham Road Oak Ridge, Tn 37830
While traveling on my Harley Davidson my battery quit working, I went to the closest Harley Davidson dealer...
I too purchased a 2008 Heritage and found the side stand way too forward and I'm 6'2'' and still cannot reach the side stand, the least Harley could do is offer an extension for the side stand, I called and they told me they do not offer one at this time, and could not or would not tell me when they would have one available...as far as the heat goes, I thought my right leg was on fire, the heat is so intense, it makes for a very uncomfortable ride.
Especially if you’re on a long ride 200 miles plus, you would think Harley would do better when designing these new bikes, don't they check things out before they put them on the market?
What are the engineers doing, I think I will look at the other American made Motorcycle (Victory) next time around.
Each month HD Financial calls me the day after my payment is due. The payment was due Sunday, I said what...
I have an 2007 Harley Davidson Heritage Softail Classic. When I ride my right thigh feels like it is above a...
I have a 2007 Harley Davidson Heritage Softtail Classic. You are sitting over the oil tank it gets extremely hot in fact quite painful. It is like someone is putting a Bic lighter to your thigh. Asked at the Dealership if there is a deflector and there is not. I love the bike, but it should be fun not painful.
When you are going fast you can get enough wind flow, but sometimes you are driving in traffic or in town and can not go fast enough to get a good wind flow. Harley Davidson needs to fix this flaw as this is the only problem I am having with this bike and I really want to keep the bike, but I do not want to have blisters on my thigh every time I ride.
Salesman named Cody was very unprofessional; was more interested in making a sale than pleasing the customer. When we decided to wait on the purchase of a 2007 Road King, he refused to talk with us any more.
We were on the start of our week of vacation & decided to postpone the purchase until we came back. This upset Cody so much that he refused to discuss any further questions that we had.
Once we returned home from vacation, we did purchase a 2007 Road King - just not from Big Moose or Cody!
As there are Harley dealers everywhere, we feel that we will never have to enter the Portland Big Moose Harley store again.
I have a 2008 HD Ultra Glide. I received first degree burns on my thighs while sitting in traffic. Has any...
The service Department at Latch is very inconsiderate to customers needs. The theme of Latch is to get you...
My 08 ultra is so hot it hurts, myself and my wife are being slow roasted by the motor and its not even summer. Can we file a class action suit against Harley Davidson for knowing their engines will burn the crap out of anyone riding it? I know Harley did this so the bike can pass the EPA standards but come on I paid $23, 000.00 for a bike that is almost as hot as the sun.