Harley-Davidson is not living up to the contract purchased at the time of sale nor is it protecting me (the customer) from fraudulent statements (and lack of information) by its authorized dealers.
I purchased a 2003 Electra Glide Classic at Bryan’s HD of Philadelphia in March of 2004, because it had been a rental unit of Bryan’s and was not a used motorcycle I was able to purchase a new vehicle Extended Service Plan (ESP). At no time was I informed that any engine modifications would void the ESP I had just purchased, I had a big bore kit installed in the motorcycle before I took delivery in April.
I used the motorcycle for the 2004 riding season (I lived in Buffalo, NY at the time) and when I stored it for the winter, I questioned the service representative at Stan's HD in Batavia where it was stored that if I had a '103 kit' installed would it impact my warranty. I was told that as long as it was a 'street legal' kit it would not impact the warranty coverage.
Over the years of ownership I have had several repairs done to the motorcycle and they were normally covered by the ESP, the ones that weren't, were excluded by the contract, such as shock absorbers, a part that is normally not covered by any warranty unless it fails due to workmanship.
In "August of 2009, I took the motorcycle in to Henderson HD because of an unusual noise in the motor. It was diagnosed as a bad inner cam bearing; it was replaced under the ESP. When I got the motorcycle back, I spoke to the service representative and told her that it was running strangely, idling very rough and extremely hard to start. I was told to ride it a little as this could be due to the fact that it"was now running like it should"because of the engine modifications. The motorcycle was ridden very little after that, less than 3000 miles.in April of 2010, the motor stopped running. When it was taken back to Henderson HD, it was first diagnosed as a leaking gas line; this was replaced, again under the ESP. When it turned out that this was not the problem, the technician went into the motor and found out that the part that they had replaced less than 300 miles ago had come to pieces and destroyed the bottom end of the motor. And I was now informed that the ESP would not cover the repairs because of the engine modifications had not been done at the time of purchase and had not been registered on the"SWR". This was the first time I had been told this and I had never heard of the"SWR" during my entire ownership of the motorcycle. Sure enough, when ESP was notified, they sent out an adjusted and he immediately voided the warranty because of the reasons I just stated.
All work was done as prescribed in the 2004 Harley-Davidson catalog, under the watchful eye of an Authorized Harley-Davidson dealer as prescribed in the 2004 HD catalog and by the ESP contract Section 9, item 14.
I would expect the ESP to honor the contract I purchased from then in good faith and pay for the repairs to my motorcycle.