Hardee's Restaurants
reviews and complaints

Hi good evening im vaishnavi chaudhari working in terminal 1 kuwait international airport every day i was having staff meal discount toady i went to have staff meal one staff refuse that our mudir tell us don’t give staff meal we don’t have authority to give like seriously everyday I’m taking staff meal with staff discount I want to know the reason why she refused to give staff meal as i know that in airport there is staff meal

Nationality-nepali

The burger patties are burned and crunchy, they dont have what you order on them.

I went by today 8/1/22 at 945 am and ordered breakfast my order was incorrect. I ordered 2 omelet biscuits 2 sausage and egg and 4 sausage buscuits. I received 4 plain biscuits 1 sausage and egg biscuits. I am done eating here. I am treated rudely I get what someone else thinks I want. So if customers are no more important to you than that I am done.

Hello. I just tried to place an order with the Drive Thru at the Hardee’s in Laurel, Ms on 16th Avenue. I pulled up to place my order and I started my order. I first told them I had 2 separate orders and the employee said “What”.

I told her again what I needed and began to place my order. I ordered a plain cheese burger combo with just meat cheese and bread. When it came on the screen it was wrong so I told her again what I needed. When it came on the screen the second time it looked right but I asked her to make sure it had cheese on the burger. I started hearing talking over the speaker so I repeated my question again and the employee yelled at me and said “ONE MINUTE MAM” very rudely. I had three other orders I still needed to place and after she yelled at me I drove off. I had to children with me and even they couldn’t believe how she talked to me. I know it is hard to find employees this day in time but she didn’t have to be rude and talk to me that way. They couldn’t even take a simple burger order. I have eaten at this Hardee’s for years and this was very disappointing! I would have been fired from any of my employers if I spoke to a customer in that way.

I have visited a location in Grundy, VA, several times in the last few months. I have observed one woman who works there to always be on her phone, talking and messaging. This one in particular is cooking each time I have seen her and to be on her phone cooking and wearing gloves and sometimes not wearing gloves, either way she was carrying germs by touching her phone. It is disgusting and the manager/s on duty never say anything to her and me as a customer standing there watching my food being prepared in such a way. The woman I’m not sure of her name but she has long black hair and maybe goes by the name Mary as I’ve heard the person taking my order call her, she has no name tag displayed on her uniform for me to know her name. But some respect would be appreciated as I and along with others are paying customers.

The breakfast was cold .So I choose to give it another try with your famous milkshakes and they was running and I again thought a waste of my money..I was very sad about all this because I heard so much good things

I watch this women keep her tongue out the whole time she grab my food and I asked her and she got mad.. Like no keepnyou tongue in you mouth.. Yet u didn't say anything til she already had my food why.. Bc I didn't want her or anyone else do something to my food.. This is in leland nc 28451.. On top of this they got my order wrong and I card up there but want get it til tomm why bc i'm afraid she will do something... Like just keep you tongue in you mouth.. And if you've been to this hardee's in leland nc tou know who i'm talking about

I usually love the frisco burger but last 2 times bread isn't toasted or tomatoes on it. I'm a regular customer usually once a week but I'm going to completely stop going to hardee's . I was there today at 11 a.m. it's just like eating burger with mayonnaise cheese on white bread. Very disappointed.

Ordered Meals for wife and I at 5:00PM and received at 6:10PM. Ordered Star Burger W/Cheese and Onion Rings and Swiss Mushroom Burger w/Pepper Poppers. Received cold and did not received the Star Burger.

That is the second time in less than a year this has happened. Please teach the staff how to prep orders and check them prior to sending them out.

Thanks for listening.

I would like to bring to your attention by way of a formal complaint about there service rendered at your store on Thornton Rd, the Lithia Springs, GA location…

Not only was the length of time that it took to move about at the drive in, but once at the ordering box… the cashier was extremely unprofessional… and when I order a sandwich that clearly shows that it costs $5.99, she said “$8.99… and it costs more after 11:00pm…

I wails hate to think that.. Hardee’s has a model that operates in that manner… as a retired military officer I am absolutely blown away… and will tell you this… I will never again eat at another Hardee’s..

So disappointed…

Went to Hardee's in house springs mo got a burger not cooked all the way called up there and asked them to remake it and they refused and hung up the phone on me very rude I tried calling back and they ignored my calls all I wanted was my food fixed and they said they can't do that

At the Hardee's I go to, in Waterloo, iA their food is always just warm, never ever hot. I like their food and eat there about 16 times a month. I repeatedly ask them for hot food and never get it. I asked a worker how I get them to serve me hot food and she said to order it fresh. I did that and still got just warm food. I want to eat there. But I guess I'll opt out and go somewhere else unless someone can help me get hot food. What makes Hardee's think anyone wants to eat food that is just sitting there being warmed.

[protected]@gmail.com

Friday January 28, 9:00 am. This manager was and is so rude to customers. There is no greeting upon walking up to the counter to order. One of the managers rolls her eyes when she sees people come in. She doesn't say "be with you in a moment" but screams at the cashier to cover the front line. Once again she appears to roll her eyes at patrons.

Went thru to order breakfast and apparently they stopped serving breakfast before 1030am when there website says they serve till 1030. I go there everyday and order the same thing and couldn't today because they stopped serving when I went there at 1015.

I am a very regular customer of Hardee's but really disappointed this time, just got food from Hardee's store #1501701, 101 Tom hall street.Food was horrible, fries were stale and reheated.Chicken tenders were refried, filled with oil with uneven temperature.Couldnt eat 1 single tender.Also very long wait time, took us at least 30 mins to get the food.Won't be buying anything from there from now on.

On 17th of november 2021, i have ordered a meal from hardees at 1.15 am and waited more than 1 hour till 2.41 am and then the delivery called and said he is the same street name but in cairo and i have made the order in alexandria . So i have called the department who must solve this issue, there is no care at all and issue is not resolved and they are careless about their customer satisfaction and about their customer's time and he put me on the hold for few minutes and getting back again with no solution

Hi All,
I would like to escalate the worst experience and worst customer & complaints service I have ever had.

My order number is EGY-[protected]
My number is [protected]

First: I have called your customer service to place my order and provided my full address accurately in Teleperformance City walk site to them also I provided my discount code for Lucky that call took place at 3.30 PM

Second: I have received a call by branch manager at 4.30 PM confirming my location and it is out of zone and my order won't be delivered.

Third: I called the call center and transferd me to customer service with no single resolution and I was called by Call center complaints management named "Mohamed" who literally told me your order is cancelled cause your phone was unreasonable! How come and the branch manager who called me ! I Complained that they wasted my time and made me lose my lucky voucher he simply told you to get back to lucky application to get my voucher back cause I ordered from them ! How come he can't see even or listen to me while I SAID clearly I ordered from your CALL CENTER .. he placed me on hold to check the order that he has no idea what he was saying to me about it and got back to me saying sorry we won't get your food to you and that is it !

That doesn't make any sense after waiting 1 hour and spending 30 mins on calls I have no food simply cause of being the agent in training and not aware where to deliver and where not to deliver

Fourth : My call was transferred to another manager who is named "Emad" who simply told me I have 2 options first if I want my food I can go to the branch and get it or to select any in Zone area to pick my food from !

That is ridiculous and I have never seen worse customer service and management than that one .. Now it is 5.20 PM and I am waiting for call back from "Emad" as I need my food and I won't go anywhere or wait to place orders from any other place .. That is a waste of time and it seems no one in Hardee's neither appreciates time value or respect it.

BR,
Dina Elrewany