Hardee's Restaurants

I have a problem with hardees of brundidge alabama. I have called there regional manager several different times in reference to the service and the food. The regional promises to correct the problem but it has not gotten any better. Then on top up everything else you pull up to the drive in window and are asked to put up and wait even though there is no one behind you! The regional manager said that that was against company policy but yet the employees to do it! It pisses me off! But what really makes me mad is that it has become the standard for hardees and the other fast food places in this country! The owners do not give a ### about their customers. That can be proven by how long it takes them to get back to you about a complaint!

I have been a resturant manager for almost 20 years, in several different types of resturants, I can honestly say I have never in my life seen a store managed the way that one is.Sometimes I go there and just sit back and watch.I have on more than one occassion seen the manager on duty sit in the dining room and play cards with another employee, for a pretty good amount of time.She might break herself away to walk to the back and shout orders at the only employees who are working back there.I have walked in and had the employee who is working the front counter, leaning against the counter, biting her fingernails, not doing anything to help any of the other employees, who are just busting it in the back. There is NO sense of teamwork at all. I have seen employees late at night, put a container of hot grease on top of a garbage can and wheel it across the parking lot to dump it, they hit something in the parking lot, and the hot container of grease spilled in the parking lot, the manager on duty yelled at him, and said he had to go to the store and buy kitty litter to soak it up, but he had to pay for it out of his own money, or be fired, absolutly no concern that the employee might be burned, he left, I am assuming he did, because I have seen him in there since.Is that legal that he had to pay that money out of his own pocket, when he was clocked in and doing a task that seems pretty dangerous to begin with? All I seem to hear when I am in there is managers shouting orders, or discilining employees where customers can hear.I love Hardees food, your hamburgers are the best, but lately I go in there just to be shocked that anyone would actually work there and be happy to go to work everyday, I feel sorry for some of those people who work there, I have offered an employee a job in my store, I believe that store could do a lot more volumn of business with a team of new management.This message will probably never get read by anyone who will do anything to fix this problem, but experience says that store could do a lot better.

I went into the hardees in Champaign Illinois about a month ago. There was an older man who had a black shirt on and his name tag said BoB. He was filthy and disgusting in appearence. He was wearing sweatpants, had facial hair, and was overall just dirty. That was not the only dirty thing. The other was his mouth. He was so rude to his employees. He yelled at one young man in front of us and I know he had to have hurt his feelings. One of the other female employees had to advise him not to talk to him like that in front of customers or at any time. Now that is sad. She would be a better representitive than him any day. The thing is that I go in there quite a bit and it was not that he was just having a bad day. I have seen him look like this every time. He is so rude and am not sure how anyone like him could ever run a business or be the chosen one to do so. I am officially not going back to the Champaign Hardees ever again until this complaint is resolved and the manager is sent to a customer service course. It is sad that this is all that they have to represent themselves as a company.

After my girlfriend was a loyal employee for eleven months, she was constantly coming home crying and telling me how she was having problems with her manager. Every night she had something new telling me that her manger was harassing her about and I quote, "being a young spoiled white child". She said that she felt like she would never give her a break when she wanted one but because she was a part time worker she was not obligated one, but other would get a chance to take one. Well I finally convinced her to try and sit down with her and let the manager how she feels and try and work it out, so she did. The very next day after talking with the manager, she walked into work and was took off of schedule. Well she looked over that but then when she tried to get her last check, the manger refused to give it to her unless she sign a three write ups that was recently just made that day but dated four weeks prior to her termination. So she refused to sign them. She found her a new job at subway a few days later and as soon as the her old manager found out, she volunteered herself to call my girlfriends new job saying a bunch of unecessary lies, resulting in her not getting hired at her new job. I think is so unprofessional to try and cause this much torment to someone after trying to be respectful and solve a situation. I really hope this happens to anyone else.

I went into the aforementioned Hardee's drivein a little before midnight and ordered the 5 piece chicken strip meal. Though I was the only one there and only one other car came throught the drivein, I was told to pull over the side and waited what seemed a very long time for my order. When I got home I had three overcooked pieces instead of the five that I paid for. The BBQ sauce I ordered was not there. The Texas toast was hard like it had been sitting on the counter all day with a third of it smashed like somebody stepped on it. I complained online and recieved an email from Hardee's that management from the store would contact me. No one did. I will not eat there and advise others to do the same.

Dear Sir,

I want to register this complain for the treatment i received from your restaurant HARDEE'S.
The delivery service for Hardee's in Egypt is the worst service ever.
I made an order through Otlob.com at 1:00 am the order was routed at 1:08 am and it was supposed to be delivered within 45 min., the order came at 2:15 am and of course i refused to take it .
You and i know that in such cases anyone from the restaurant should call to apologize or to tell the customer the cause for being late like KFC always does, but the great managers in Hardee's Egypt find it normal and they never care for such one customer, and allow me to say this :They do that because no one observes their actions.
I have to admit that the service in the restaurant is good, but after this situation i will never enter this place again and will never recommend it to anyone i know.

regards
AMR Mohamed

my wife went thru drive thru this morning before work was in line for over twenty miniutes and the food came out wrong she was running late for work so she came home with the baby to drop off the food because after twenty miniutes it should have ben rite wrong. so i called to complain and the manager was rude and very disrespectful and hung up on me so i tried to call back to ask what her bosses number was she would not give it to me she was verry rude and finally she gave me the number for their store and hung up on me yet again so when i called the number she gave me it was her again tellin me she was going to call the cops for harrasment but she gave me the number to call hmmmm how nice if she would have given me the number in the first place we wouldnt b doin this so i had to call another store to get a number where i could complain

Three times I have witnessed unsanitary conditions at the Harrisburg Hardees restaurant and have addressed it with the manager on staff. To no avail or any form of correction. The issue being, food preparers not wearing protective gloves while handling food. I have witnessed the men not wearing gloves, wiping their noses and continuing to make breakfasts. The first time, the manager said the fellow didn't like to wear the gloves; second time the manager said, they don't have to; the third time, manager said, "oh sorry, I'll send him home". Well, I work for the State of Illinois and I know the Public Health Dept. doesn't handle complaints like this but the local Health Dept will. . .I've given Hardees ample opportunity to address this issue and clearly they have not seen a problem. Disease in foods spreads fast and this time I'm headed to the Egyptian Health Dept. . .and if that doesn't work I'm going to the local newspaper. Please address health issues with your Hardees employees and make sure they follow the State Regulations.

Last night, after a long day at work, I decided to go through the take out lane at Hardees to pick up some sides and tea. I placed my order, drove to the window, asked if I could add a tea to my order. The guy at the window told me it would take 6-8 minutes to make the tea. I said forget it, I will just take what I ordered. He did not listen and added the tea to my order. This was at 6:05. I was asked to pull to the front as not to block traffic and they would bring my order right out. At 6:25, I get out of my car in the pouring rain, go inside to see what was going on with my order. The person who was suppose to be filling my order was just walking around just like nothing mattered. I asked another person if they knew anything about my order and I was told no. When all was said and done, it took 3 people to put together a side order of mashed potatoes, slaw, green beans, 2 biscuits and tea. At 6:45 I left Hardees with my order. Ask me if I will "ever" darken the door of Hardees again? How many people does it take to fill an order at Hardees...should be the new joke and how long!

Hello,

After i order from Hardee's via otlob.com it count 45 min then later someone call me from hardee's El Bakry and said the order will not be delivered because your are outside the covered area or the order was routed wrongly to El bakry branch please call the call center.

I called the call center. Then I told them that this is not the first time to order from hardee's at this area and am an existing customer, He told me wait on hold and then he answers sorry you are not an existing customer you don't have any data on our system may be it was deleted. I am sure that from about 3 month i was ordering and i receive the orders. It is not my problem that they lost my data or delete it accidentally. I was discussing with him that am living in area the nearest branch El Shams Club abd el hamid badawy and its far away maximum about 5 min or 3min. He told me wait i will check with the branch manager. After that he reply's sorry the branch manager say you are outside the covered area. Sorry we will not deliver the order. I want to ask him but i didn't you are saying that you will not deliver it after i have waited 45 min.

And also it is not the first time to order from them and from the shams branch.

went thru drive thru and ordered food. It took me 20 minutes to get my food and my order was not complete I drove back around to get the rest of my food and a receipt and napkins. I ask for my receipt but still did not get one. I ordered a monster burger combo medium size, onion rings and 2pc snack my total came to $15.56 The burger was old and dried up the biscuit in te snack was hard. Manager was during draw counts only 3 customers the whole time I was there we all got pulled up and orders brought out to cars this was 12:50 in the afternoon. I think it would benefit your business if your manager would be more aware of what was going on with the customers..Thank You . Annie

Dear sir,

Complaint...

I ordered a delivery from hardees egypt alexandria somuha branch from this web site http://msn. Otlob. com
Today 8/8/2010 my order was @ 2:39 am and I wait 45 minutes I did not receive my order then I called hardees hot line they told me my order is on the way within few minutes will be there I wait 20 minutes more also my order doesn't appear I called the restaurant they told me few minutes now it is 4:45 am my order does not come to me and I am keep calling them the employee name answering me is kareem and I am calling 19066 the hot line for hardees

I am sorry but this is the last time ordering from hardees and up to now I did not receive any call from hardees egypt

Order number: 5389744 order status: routed with delay at 2:39 am

Order name: ehab amed
Order mobile: [protected]
Captured image from my order:
Http://img822. Imageshack. Us/img822/3226/hardees. Gif
Website order: http://msn. Otlob. com

we were driving home from minnesota and stopped near eau claire wisc, for gas and bite to eat. around noon. only people in line, drive thru guy started helping us then aanother man took over. after getting food 3 asian people came in one of whom didn't speak english. he was older man and forgot someting in car and was going to retreive it and tried to exit thru drive thru door on accident when employees yelled at him repeatedly in a very rude way. the threesome left very angry at employee behavior. the man behind the counter who yelled at the older man went on and on after they left about how he didn't do anything wrong and wasnt losing his job or any sleep over the incident. he is probably around 40 years old. it was very rude and embarassing. then another threesome of people came in whom he also waited on and while they were ordering he yawned real big and didn't cover his mouth. the food was also below par and there were gnats all around the soda fountain. the bathrooms weren't very clean either. the staff was overall an embarrasment to the chain. i wll not visit another Hardee's for a long time.

Hello,

I am currently the owner of subway. I have been to hardees willoughby yesterday i. e monday 12th july 2010 at 7:15 pm. I ordered combo no 1 and I asked for the receipt. the cashier told me that the receipt was in the bag and the food was given to me in a good time. when I reached home I searched the hardees bag but there was no receipt. the cashier name was nicole as stated on her name tag.

just want to tell you that watch your business as I am also the owner and know what happens when no receipt is given to customers.

Thanx,

Antnony jason.

I have been a regular customer at Hardee's in SHeridan, AR but about a year ago i started noticing a woman working night shift and she's awful! She makes the rudest comments (loud enough for customers to hear) and the many times that we've had dinner there, we have had to sit and watch her and young teenagers act a fool! When i asked another worker her name, they said Joyce Hugins and that she was a shift leader or manager on night shift. A few of the disturbing things that we've witnessed her let go on in Hardee's at night are: letting teenagers take pictures behind counter (some of which they are kissing, grabing each other and other inappropriate gestures); cussing allowed; texting or just messing with her phone while preparing food and/or taking orders; letting the teenagers film eachother while working... and there's many more. After 4 years of going to Hardee's 5days out of the week, We are to the point that we are going to find somewhere else to dine in if somthing isn't done soon. This has all gotten way out of hand!

my husband and i went to hardees for breakfast. we both ordered a big breakfast gravy meal combo. the lady said she would bring our tray to us and that we could sit down. so when she finally brought our tray she then informed us that the hash browns where not done yet and she would bring them as soon as they were done. we started to eat our meal waiting on our hash browns, we finished our biscuit and gravy and still no hash browns..why on earth would you serve someone a meal when it is not all there..my husband went to complain & the lady acted like it was no big deal..what kind of service is that from a place that charge a lot for a combo meal & only give you half of your food? come on hardees ! shape up! no wonder people are bad mouthing you all the...

i am an ex employee there and the manager shawna has been a manager from hell. she will change the schedule without letting you know about it and then yell at you if you are late, she yells at her crew in front of customers and belittles them just as bad. after many complaints and comment from the customers to her and her boss she is still employed there like nothing has phased her treating her employees just the same as usual. please dont apply there and if you can please dont give the business, because i truely believe they need to be shut down completely.

I have ate several times at this esablishment but I can promise you that I will not return. I try not to get angry but this wasnt the 1st time this has happened to myself and husband. This hardees has the rudest employees that I have ever saw we stood in line and both employees turned their backs on us and acted like we had the plague. I feel like this they are there to serve us and if they dont want the money we can go else where and a remark for the managers also they need to be taught how to address the public and have a little more respect for customers standing in line because the manager was one of those employees that acted like we werent even there. I feel sorry for anyone that eats at this hardees. As for the food it wasnt all that but the employees need to be fired... And managers replaced!

Man!...I've tried those breakfast potatos at least six times and they SUCK!...I kept specifically asking for has rounds in the drive up and kept getting those potatoes...finally I went inside and the lady said the potatoes have replaced the hash rounds and alot of people don't like them.., so now I only order the item and don't go for the combo or I go to mcd's...I'm sure those potatos are cheaper to make, but the hash rounds were so much better...from a business stand point this was a terriable move...at least hardees could have still offered the hash rounds as an option and kept stats to see how many opted for the rounds instead...this would have proved that nobody cared for these potatoes...they just plane suck...bad move for hardees...,

Glad to see they finally give up the ketchup tho..for awhile they horded it like it was good...would give you about two/three packs for fries...my god..., and...almost all hardee's operate on a skelton crew, very understaffed...why don't they step above their competition and pay just slightly more to get and retain the best...!