I have been a resturant manager for almost 20 years, in several different types of resturants, I can honestly say I have never in my life seen a store managed the way that one is.Sometimes I go there and just sit back and watch.I have on more than one occassion seen the manager on duty sit in the dining room and play cards with another employee, for a pretty good amount of time.She might break herself away to walk to the back and shout orders at the only employees who are working back there.I have walked in and had the employee who is working the front counter, leaning against the counter, biting her fingernails, not doing anything to help any of the other employees, who are just busting it in the back. There is NO sense of teamwork at all. I have seen employees late at night, put a container of hot grease on top of a garbage can and wheel it across the parking lot to dump it, they hit something in the parking lot, and the hot container of grease spilled in the parking lot, the manager on duty yelled at him, and said he had to go to the store and buy kitty litter to soak it up, but he had to pay for it out of his own money, or be fired, absolutly no concern that the employee might be burned, he left, I am assuming he did, because I have seen him in there since.Is that legal that he had to pay that money out of his own pocket, when he was clocked in and doing a task that seems pretty dangerous to begin with? All I seem to hear when I am in there is managers shouting orders, or discilining employees where customers can hear.I love Hardees food, your hamburgers are the best, but lately I go in there just to be shocked that anyone would actually work there and be happy to go to work everyday, I feel sorry for some of those people who work there, I have offered an employee a job in my store, I believe that store could do a lot more volumn of business with a team of new management.This message will probably never get read by anyone who will do anything to fix this problem, but experience says that store could do a lot better.
The complaint has been investigated and resolved to the customer’s satisfaction.