Harbortouch Payments
Reviews and Complaints

We are sorry you feel this way. You broke the Visa/MasterCard agreement and Harbortouch found necessary to put your account on hold to verify all details of the situation. End result I can understand your frustration, but Harbortouch has rules and regulations to follow in accordance with the card industry regulations. All calls and emails are on file.

Should you want to still discuss this issue I myself and Harbortouch would be more than happy to have this conversation.

Gulf Coast Merchant Services
Steven Cadenhead - President & CEO
Phone: [protected] Ext. 200
Email: steven@gulfcoastmerchantservices.com

They are the worse pos company out there! They tell you one thing first and all of the sudden you get all these hidden charges please let me know if you guys sued. I would really like to for the ones that have had to pay so much money without knowing get together and do something about this. Every time I call harbortouch they kick me back with their stupid rules. Don't even care if you have the business or not, they don't care all they want is money! Poor humans.

I am an Independent agent for Harbortouch. I have been reading your complaints. It has been 1 and 2 years since both of you posted a complaint. I am interested to see how it was resolved. I do not know if you signed with an independent agent or directly with the company. I make it my business to tell any prospective merchant that there is a five year agreement and let them know that they sign for it personally. Yes, I am sure there are unscrupulous representatives out there representing Harbortouch as well as other POS or credit card processing companies. If the sales rep worked directly for Harbortouch, then you need to discuss this with management at Harbortouch. If he was an outside agent, then you need to sue his agency and him personally and notify Harbortouch.
Did you buy your car without reading the contract or anything else that involved a large purchase? Would you sue them because you can't make the payments or you lost your job! You said that you did not get a copy of the contract. If you did not, then why did you not ask for one. I know that it takes weeks to deliver the terminals and you could have cancelled the contract for the terminals at any time before that. I have learned to read everything that I sign that involves anything over $500 or payment plan. They have the best warranty and tech support in the industry. I have had very little problems with the many terminals that I have placed with them. I have never had any issues with getting a problem resolved with Harbortouch Tech Support for my clients and never had one terminal that had to be replaced. I know for a fact that the company breaks even on the cost of the system after 3 years. I have lost 2 customers in all these years to going out of business. One after just 8 months and now another one after just 2 months of being in business. The first one ran off with the terminal and now HT is trying to repossess the unit. The second one should never have opened a retail business in the first place. Next time read before you sign anything. As far as Harbortouch, they have 2500 independent sales offices like myself who employ reps. They can't watch over every person who sells a unit. It is up to the consumer to be smart. Apparently, you are not one of them otherwise you would still be in business and not complaining about the contract!

We are having the same problem. We were forced to closed our Business and they want us to send the product back and 6000.00. We never got a copy of our contract but as soon as we wanted to cancel they said we will send me a copy of the contract. They hurried us on the signing. When we were signing the contract there was a guy with us and his phone was on speaker phone, but the guy on the other end didn't know that when my wife was asking question and he accused my wife for being a attorney, and only wanted to speak with me. I was wandering what happened with your case and I would be VERY interested in the LAW SUIT. JUST SO PEOPLE KNOW I'M A INNOCENT VICTIM. WE ARE DEALING WITH A COMPANY THAT AS FAR AS I AM CONCERNED HAS LOAN SHARK TACTICS. I was willing to pay a cancellation fee that is reasonable, two months worth of RENTAL fees. Please keep in mind this is not a free unit. Their fees are so exorbitant no company can afford them . They are just a company after money and not customer service. If this unit is such a high end state of the art piece of equipment, they could have re sent it after reprogramming. it. I unfortunately only had mine for 6 months. The first two months it was not even operable, yet they charged me. They are just a company who wants everyone to do the hard work while they take your hard earned money. I CHALLENGE THIS SO CALLED OWNER to contact me or to get a real job that does not hurt our economy while it tries to re coup. He does not offer opportunity he is a THIEF.

If you have success in your legal approach I would be interested. I too was specifically told it was month to month. It was at the completetion of install that I learned of the 5 year contract. In the 6 weeks that I have had the system, it has been nothing but problems, brain crashes on and on. I cant get my sales rep to return my calls much less answer them. When I ask to talk with someone higher up about the problems they transfer my calls to tech support. Oh and wait for it...they charge ever quarter to report the earnings to the IRS. Yep, just what I need now is an inoperative system reporting inaccurate info to the IRS. I have sent an email to the CEO, we wil see if I get any response. Bet my attorney gets back to me first. And no, This is definately not a competetor, just a small familly restaurant trying to make a living. Maybe we should have started a "Free" POS service, Id be able to retire to one of my six luxury homes in the next five years instead

Why does this sound just like another fabrication from a rep of jealous competitor?

Rhudedog
http://harbortouchdemo.com/

They will stick it to you if you go out of business ? You'll have a list of other creditors as well if you go out of business so, what's the difference ? Talk about planning to fail. Lol ! Everyone I found wanted me to pay as much if not more and they were just lease programs. They gave me mine in return for allowing them to do my processing. I own the system. Fair deal, imo.

Not really. I have to disagree.
First of all, you will not back out of the Harbor touch POS system b/c they are great. You would be crazy not to get one.
The quality is excellent! Its like a Saturn vs a Lexus. Pay for quality.
Truth is I never paid a cent for mine. And still don't.
You get a warranty of 100% coverage for the life of the account with soft ware and new equipment upgrades.
My rep even went as far as beating my current rates which the savings took care of the POS System. I didn't pay a lick! Still don't!
I hate to say this but it really depends on your rep. Greg A was my rep in Louisiana. I would advise anyone to talk to my rep.
HarborTouch had the best deal and the best service. Has anyone seen the New Harbor Touch POS 2012?
It's freaking Awesome!

Hey Huskerville -- I paid a merchant one year's worth of support fees towards his three-year agreement. Too bad you were not in my area; I would not have cheated you.

Hey KS1970---I was not aware of an Identity Breech at HT. Did you call and talk to Jared directly about your situation instead of a customer service rep?

We have been customers with HT since 2012 and are counting the days! Yes this system appears to be affordable for start ups and small businesses however, communication with customer support is a nightmare. We were sent a system with two printers. When we asked about the second printer and why it was sent, customer care sent an email and said just return it and we will credit you for the printer. We did not get any shipping instructions, labels as to where to send it or instructions so we held on to it, This past Friday they debited our bank account for several thousands of dollars with no prior notice. This completely took out all our payroll and working capital. When I contacted their customer service about the charge they admitted it was a mistake and instructed me to notify my bank to stop the transaction. I did so and the bank made me fill out a fraud activity affidavit. In the mean time my employees were not paid, we lost purchasing opportunities on the holiday weekend from suppliers and I have a huge overdraft mess with my business account that I am still working through. Additionally, there was an identity breech at Harbortouch several months ago and they never notified us as a merchant. Now many of our customers are circling back around and notifying us that their information was compromised. These types of things have cost our small business thousands in lost revenue, fees and time. Unfortunately all the benefits I thought I had realized with this system are now far overshadowed by the losses that we have been hit with. Very hurt and dissatisfied that I am in business with these guys.

I wish I could get the reimbursement that was promised me with our signed agreement by Vince from I think California. Promised Quarterly payments repaying the cost of one of the two terminals. When I try to call he either doesn't answer or says to send me the information and he'll look into it.

I can speak on my personal experience with Harbortouch. They ###ing suck. I was hit with fraudulent transactions through our gateway. Hackers ran 30, 000 cards of which 1, 500 went through. This ran up over $1, 500 in credit card fees from Harbortouch. There was no argument that the charges were fraudulent yet these dickwads only refunded me about $300 in fees. So, they basically profited from the fraudulent activity. They have control of the fees and I have been with them for 8 years with ZERO chargebacks. I had two other businesses where this happened and the merchant accounts refunded everything except for $200. I would NEVER refer these guys to anyone nor use them again. As soon as I get my credit, I AM OUT! Screw these guys.

Hello,

I have worked with HT since 2007. It is the owners responsibility to negotiate the fees with their sales agent and study the agreement. This is a good company offering a great POS program. I have seen quotes for $5 to $10, 000 up front for this technology. 2 stations with HT is cheaper than my cell phone bill. They back up the agreement with warranty and 24/7 tech support.

I ask all merchant's who are complaining about Harbortouch--How much are you paying for an Aloha system or Micros system along with your processing fees, which by the way, you are paying two parties. Harbortouch is a one-call-does-it-all operation and many merchants are happy. I side with Jared. In the POS industry there will always be unhappy customers, yet the satisfied customers will always prevail. How many of the competitors offer a LIFETIME WARRANTY on their POS systems? That 5-year commitment profits the merchant, because should a system falter, Harbortouch replaces that system with another system--ongoing for 5 years! Wow! Who can beat that?

I agree, a wonderful man named Walt with UBC called me up having never ever had a merchant account before. I was a hard sell, after he swore to me there was no obligation and they had the best deals we signed on. I was relatively pleased with the services the first year until all the little fees started popping up, an increase here, a fee there...
Our statement used to only be 1 page long and now ive got 3 pages of crap here full of fees and subscriptions and all kinds of bogus horse poo, not to mention now an annual service fee that I never had to pay before, then some big government change fee. I was fed up, I was/am forking out close to $80.00/month for Harbor Touch CC processing FEES & services + a hundred and something annually. I've been with them for more than 3 years and I called to cancel after a long string of rate reviewers informed me of how badly I was getting screwed...
AUTOMATIC CONTRACT RENEWAL! The only thing the contract says is "if the agreement is terminated during the initial term or renewal term there will be a fee." It didn't say that contract renews magically without my consent. So now after 3 years of service if I want to leave they want $250.00 termination fee.
They sent me a nice letter explaining that the fee isn't punishment for me leaving, its to cushion their losses when I leave...Thats hilarious, really it is. We average about $600.00/month in Credit Card sales (thats optimistically).

It is interesting to see the post on this site as to how bad Harbortouch Pos program
is, Yet as of Sept 2012 I have placed free nearly 75 Pos System to customers who love the fact that they can move into the benefits of a POS system with out the huge upfront cost, Plus we have been able to lower the CC processing rates nearly every time. Now most of my business comes from referrals from my very happy customers. and yes i tell them up front it is a 5 year deal and that the 24/7 Maintenance is $59 per month. What I have found that a lot of other Pos sellers bash the program because they are not able to compete with this deal and it hurts them. I plan to place 200 free POS systems in 2013 and to have a lot more Happy Customers !
Thanks Jared for a wonderful program to help todays tough business place !
Razhog
razhog@gmail.com

Mr. Isaacman,
I truly appreciate the prompt response. I have no skin in the game as a consultant, but you fail to mention that the rate you set at the sale or contract, .. is non negotiable after 30 days. The customer is locked in for 5 years even if the rates seem to change as does the the federal reserve. Most have changed for the better as of the past few years. Now with that being said, you are typically a point and a half higher than most. Most people don't know how to break that out, but I do. A point and a half is allot of money when a end user does 80K a month in credit card business... and with your current fees and the extra point and a half, , , , the end user pays over 60K over a 5 year life cycle on a 5 terminal install. Even if the end user bought the software and hardware and provided help-desk and maintenance along with above store reporting the end user still comes out on the upside.
This is not... I repeat not broken out in your contract. Now with that being said, I think you have a good fit for single terminal applications. Just not for a 1M or above . You have not convinced me there Jared...

I appreciate your response and enjoyed our conversation,

Sincerely,
David Miller

There are basically three ways to deal with these crooks: 1. File a complaint with ConsumerFinance.gov/complaint/ 2.Call your State's Attorney General 3. Sue them for deceit and fraud. Get every penny of your "Free POS" back from them.

Email service at harbor touch dot com. That email is monitored by supervisors, the same email the CEO uses to escalate an issue. Their retail software is designed for retail stores. You can even watch their training software videos on my web site: http://www.harbortouchs.com/retail-demo.php. They will take care of you and do everything they can to accomplish that task. They are always working on improving communications and keep track of everything. At this time, email is best to ensure you are taken care of if it is non-urgent.

Curtis Stevens
Harbortouch Agent
www.harbortouchs.com

How I wish I had found this message before I signed on with these crooks! It is not made for retail! I have had the system for 11 months and not process even ONE sale! They don't care as long as they get my 139.00 per month for their P.O.S. ( and i don't mean point of sale)! Have been promised a tech would come to my business, never happened. Always promised return phone calls, never happens. I have contacted the snake oil salesman to tell him my dissatisfaction in this product, no response!

Check us out... we don't have any smoke or mirrors.
Our current and future goals are to continue to service all companies and make products and services that were otherwise too expensive much more affordable.

At Quality POS Systems we help business owners eliminate the time-consuming and costly process of choosing a Point of Sale System. Our systems are controlled directly by the user and is entirely self contained, making it the easiest Point of Sale System to use on the market.
Once it is purchased, leased or special financed there are no ongoing fees for its use or charges associated with technical support. (Ask for details).
[protected]
sales@qualityPOSsystems.com

I am not a competitor Jared, I am a VERY dissatisfied customer. I run a small retail store and in this economy I am struggling to keep my doors open.

Unfortunately I didn't google your company and I bought into your "Free" system. Now I am stuck with fees that are more then a small burden for me to carry.

I experienced the technical problems in the beginning and called for technical support. MANY TIMES. When I never got through and never received a call back I resorted to email. This went on for weeks with no response! I finally did get a response, but buy then I had figured out the issue myself and fixed it.

I called today to cancel, and was told I had signed a three year contract. I NEVER would have signed a three year contract. I have a four page contract and apparently at the bottom of the fourth page there is a clause that states I agree to terms and conditions that are not in this actual contract. Holy Crap.

This is Utah buddy. A contract is a contract, and all the terms and conditions are supposed to be in the actual contract. I will be contacting the State Attorney General. I will also be looking into setting up a class action suit against your company.

You should not be allowed to offer "Free" stuff, when it isn't free. The random "buy the way you are in a three year contract because you should know what the secret terms and conditions are (even though they are changeable after the fact) isn't allowable. Theoretically, you can change that "Terms and conditions" to state I owe you my first born child, and I would liable to ship her to you. You could even make me responsible for shipping and handling, which is why it is not okay.

Your company is very, very crooked, and I will do everything I can to make sure this does not happen to some other unsuspecting merchant.

Not to mention this "Free" system cost me 99$. I could have (and should have) just bought the system outright from Staples for 199.00 The Square is free, even though the per transaction fee seems quite high, there is nothing else.

As a customer who is currently being royally screwed by your "Terms and Conditions" I can say with ABSOLUTE certainty that REALDEALPOS isn't making stuff up to make himself, or his business look better.

This comment from the CEO is a perfect example of what to expect from HarborTouch. Don't tell you customers the real truth about what they are paying and lies about how much his competition is making in commissions. Jared obviously knows nothing about the POS market. Tell the Truth Jared, Say "We are using a Free POS System and a Deceiving Contract to trap restaurant operators into using our Merchant Services forever." Prospective clients please read the fine print on the documents Also Google your local POS provider and Credit Card Vendor. See if you find literally thousands of Hits on Google for complaints on them like you do for UBC/Harbor Touch. ( Real Deal-The service agreement of 59 dollars a month is per terminal per month (708 per year) add an 236 dollars per terminal per year support fee, contract for a 5 year term with auto renew for 4 extra years(60 day notice). if you do a 5 year TCO it is much more than a traditional POS from a knowledgeable local vendor that sells POS for a living and not cut and run credit card services...(notice i didn't even mention the complaints against UBC for charging unapproved fees to clients accounts?" Their are so many reasons to avoid this company i could have written and article. And yes i am a traditional POS vendor. (But no I am not loosing clients to UBC)

To those concerned about Harbortouch:

I can't help but think how many of these posts are from competitors that are unhappy with our free POS business model. For decades now, the POS industry has existed by selling or leasing touch-screen POS Systems for tens of thousands of dollars. This resulted in absolutely enormous commissions to the sales people and merchants stuck in a VERY expensive investment.

In January 2011, I announced the free POS initiative. Since that time period we have deployed over 11, 000 free POS systems. Those merchants, prior to that initiative, presumably would have paid tens of thousands of dollars to the traditional POS resellers and vendors. The reason those deals came to Harbortouch is because we are substantially less expensive. We give the hardware, software, support, onsite installation, onsite training free of charge. Yes, there is a service agreement of $59/month. It is really no different than the free cell phone you get when you sign a Verizon or AT&T service agreement. The difference is, you would have had to pay for service with any traditional POS reseller in ADDITION to the very expensive cost for the hardware and software. There is no denying the dramatic economic savings a business owner will realize when they sign-up with our program compared to the more traditional options. That is the driver behind our growth.

When you realize that we have signed over 11, 000 free POS merchants in the last 18 months, you must consider that is 11, 000 lost opportunities to our traditional competitors. It is not surprising that many of them are upset about that loss of business. Especially considering the enormous commissions that are associated with the traditional lease/ purchase method of selling POS Systems. It is not surprising that many of them would come on this complaints board and write these anonymous and frankly false representations of our service. None of the complaints have any real contact information or e-mail addresses.

Harbortouch is not a new phenomenon. I am the founder and CEO of the company and we have been in business for 13 years. We handle the credit card processing services for over 140, 000 merchants nationwide and processing in excess of 10 billion dollars a year annually. We have been named to the Inc. 500 list of fastest growing companies in America for five consecutive years. We have over 300 employees, 24x7 technical support and nationwide onsite service. Since we have launched our free POS initiative in the beginning of 2011, we have deployed over 11, 000 touch-screen POS systems. We have numerous business, media and professional accolades. We are not a start-up that just threw together this crazy idea of free POS systems and then failed to stand behind it. The program is a tremendous success and it appears our competition is not very happy about that.

I am constantly working and always available to field e-mails personally from interested merchants. Similarly, any merchant that is not fully satisfied with our service is welcome to contact our 24x7 technical support department or e-mail me directly.

Sincerely,

Jared Isaacman
Jared@harbortouch.com
CEO
Harbortouch

The advisor123, you must work for a different bank . Everything you're saying is taken out of context. First, it's not a lease. I own mine. Second, The rates are better than my last merchant account fees. So, WTF ?

WOW I WILL CHIME IN ON THIS REAL QUICK ... PLEASE KNOW THAT ... Deuteronomy 25:15
You must have accurate and honest weights and measures, so that you may live long in the land the LORD your God is giving you...YOU SHOULDN'T BE SURPRISED AT PEOPLES ACTIONS ...
Jeremiah 17:9

New International Version (NIV)

9 The heart is deceitful above all things
and beyond cure.
Who can understand it?
James 1:19
[ Listening and Doing ] My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, ...
WE MUST USE THE LORDS WISDOM IN EACH BREATH WE TAKE.

Deuteronomy 32:29
If only they were wise and would understand this and discern what their end will be!

AS THE BOSS YOU ARE LIKE A KING OVER YOUR EMPLOYEES OR LIKE A GOVERNOR OVER THEM.
1 Kings 3:9
So give your servant a discerning heart to govern your people and to distinguish between right and wrong. For who is able to govern this great people of yours?”...
HAVING DISCERNMENT IN YOUR PERSONAL AND BUSINESS MATTERS HELPS YOU GOVERN OVER YOUR HOUSEHOULD AND EMPLOYEES.
IT ALL STARTS HERE...
Proverbs 1:7
The fear of the LORD is the beginning of knowledge, but fools despise wisdom and instruction.
IF WE ARE LIVING OUR FAITH WE WILL BE OPEN TO HEAR AND SEE THE WARNING SIGNS ...HECK WE MAY EVEN FEND OFF EVIL THINKERS BY OUR INTEGRITY..

Proverbs 3:5

New International Version (NIV)

5 Trust in the LORD with all your heart
and lean not on your own understanding;

AND OF COURSE THE 2 GREATEST COMMANDMENTS GIVEN TO US ARE...
Luke 10:27
He answered, “‘Love the Lord your God with all your heart and with all your soul and with all your strength and with all your mind’ ; and, ‘Love your neighbor as yourself.’ ”
John 14:6
Jesus answered, “I am the way and the truth and the life. No one comes to the Father except through me.

WE ARE TO LIVE IN LOVE AND FORGIVENESS BUT DON'T BE A FOOL.

Romans 12:19
Do not take revenge, my dear friends, but leave room for God’s wrath, for it is written: “It is mine to avenge; I will repay, ” says the Lord.

I WORKED IN THE HOSPITALITY BUSINESS FOR 15 YEARS AND IN THE MERCHANT BUSINESS AND POS BUSINESS FOR 11.
UBC AND COMPANY ARE OK WITH ME, THEY ARE FAIR AND IN BUSINESS TO MAKE MONEY HELLO, IF WE LET US COMPANIES MAKE A BUCK THEN WE CAN KEEP SOME JOBS OVER HERE.
I HAVE FOUND THAT MOST PROBLEMS COME FROM THE SALES FORCE BEING DIRT BAGS.
AND 5% IS CORPORATE ISSUES BUT NOTHING IS PERFECT I WORK WITH MULTIPLE PROVIDERS BECAUSE EVERY COMPANY GIVES IN A DIFFERENT AREA.
BUT OVERALL UBC GETS A SOLID "A" GRADE FROM ME.
I FIND THAT'S IT'S LIKE THE GIRL WHO DATES THE JERK WHEN THE GOOD GUY IS RIGHT THERE. YOU PROBABLY TURNED AWAY THE GOOD GUY NUMEROUS TIMES?
SOCIAL@CQSBUSINESSSOLUTIONS.COM

Advise to Restaurant Operator: Contact your Attorney General's (AG) office. Not only is the contract biased, also the "Free POS" trick is considered deceptive and predatory. There are several AG office looking into their practices. Just look at the way they span Craigslist. They circumvent the Craigslist no spam policy by various unscrupulous means.

The above comments by the defender of Harbor Touch are false in the experiences of all the people except the defender.
My wife & I "inherited" a HaborTouch POS when we purchased an aleady-existing grocery store. The HarborTouch representives tried to "snow" us at every single opportunity during the contract inheritance process. They were visibly annoyed every time we asked a question, and either played dumb (easy for them) or ignorant (even easier), or responded with "you don't have to worry about that" or "we'll answer that later - SIGN HERE"... Now - months later and endlesss hours-long tech support calls where we're on hold for an hour, only to finally get HUNG UP ON, we've learned our lesson, and we've learned a few tricks on how to escape the clutches of their don't-tell-you-until-it's-too-late auto-renewals (there are several of them, and they're STAGGERED every 3 years and every 5 years, so even IF you watch for 1 of them and THINK you've cancelled successfully, you STILL end up SCREWED with the OTHER one auto-renewing - DOES THAT SOUND FAMILIAR TO ANYONE ELSE?

Harbortouch is the worst business decision I have ever made. Our POS sits on the shelf as we continue to pay them. We were told we had a 2 year contract. We counted the days to end our contract. When we called them they told us we had a 5 year contract. I had two adults at the table when we signed papers with them. We were definitely told 2 years.

We requested a copy of our contract. Unless we cannot read, the 5 years are not on the papers we signed. I've read many other complaints about deceitful contract terms with them. Where there is smoke, there is fire.

I am going to comment on every board I can find to help future victims avoid this company. You can call them all you want. They talk the talk but cannot deliver on results. After 4 years we are not willing to try their solutions.

My experience with Harbortouch has also been atrocious. I see so many comments about issues that have been the exact same problems that I have faced with this company. Not only did I also run into issues with false claims by the "independent agents" for which Harbortouch would not take any responsibility for mediation, but I had have problems all the way though because of Harbrotouch and their policies through their "customer support" (which is pretty useless). In attempting to determine contractual obligations through customer support, I have been given false information over and over again. The individual customer support reps themselves conduct themselves professionally; however, it seems apparent that they are not provided with appropriate training, not given the appropriate tools, or have to abide by unethical company policy. I highly recommend that anyone considering purchasing a POS system steer clear of Harbortouch.

We have Harbor Touch in our business in Gainesville Florida and it has been the most miserable experience for our small business. If it wasn't for the fact that they are requiring a $6700 buyout of the contract I would through the system out the door. The system is not adequate for our needs as a bar and grill for multiple reasons. We cannot get the interface "levels" we need for menu options, and it "freezes" during our busiest times and then we spend typically around 45 min on the phone while the techs try to figure it out. We actually quit accepting credit cards because of the fees that HT charges, but were recently told we would go into default (forcing the $6700 buyout). So we just started accepting credit cards again, but the fees and inconsistency of deposits are causing our small business economic problems and because of HT we are likely closing our doors right after the Holidays.

Hi people...Harbortouch finally cancelled my contract AND cleaned my new bank account out. I had to go make an emergency deposit. Now, to add insult to the stab in the face, I came back to the salon and checked my email: They had the nerve to offer me an advance to come back! I would be happy if they just reimburse me for the money that they stole and ran up on my account.

They robbed me blind, refused to send me a cancellation agreement and kept all of my money. Coerced me to open a new business account and they robbed that one as well. They held all of my deposits but was steadily trying to take money out of the account. Stupid stuff like putting .02 cents in my account and taking .02cents out before they made my settlement deposits in the account. The bank charges me $30 every time they tried this. HarborTouch successfully ran the fees to $480 before I closed the account. In the meantime I kept calling them trying to figure out where my money was.

Harbor Touch is a credit card processing company. Their SECOND business is POS. They have terrible support and will deduct from your bank account forever. There are many POS companies out there that are specifically POS and will support you and be there immediately if there is a problem. I have a place in Northern California and we use InTouchPOS. We've been using them for 10+ years and have never had a problem. Their support is open 24 hrs and always get back to me within 15 minutes. I almost went with Revention, but their sales guys are sharks. They bad mouth every other POS company. Just seems like they have no ethics, so I went with Intouch.

Harbor Touch are FAKE's and THIVES! Opened my business in Dec 2014 and was promised a POS System for signing a 3 year contract. Opening day never received my equipment and they said it wouldn't be out until Jan 2015! Jan came and went and then I was told that the POS System wasn't available in my area. I was being billed $60.00 for the service that I COULD NOT USE! Because I had no equipment! I asked to cancel out the contract and they want $250.00 of my hard earn money to cancel a contract they never HONORED! If you cant use the service you signed up for because you don't have equipment, WHY should you have to pay! No one has any authority at Harbor Touch to make a call other then I have to pay a cancel cost! Had to go and change my business account so they wouldn't have a way to my money and the are now taking money illegally out of the new account! Don't get in bed with these crooks! Harbor Touch is a SCAM to get your money! I am not the only one that this has happen to! I say let's all get together and SUE there ###!Who's with me?

I hate harbortouch pos call my pizza business and ask whoever answers the phonechill n grill auburn nh [protected]. the absolute worst pos ever and a unprofessional company.