Menu
ADVERTISIMENT
Home Furniture Hank's Fine Furniture product complaint - poor customer service
More

Hank's Fine Furniture - product complaint - poor customer service

W
Author of the complaint
4:23 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife and I purchased several "leather" living room pieces from them about 3 years ago. No one mentioned that it wasn't real leather, but they did aggressively push their insurance program, because "you know, stuff happens to leather". Well, as predicted, "stuff does happen". It starts coming apart - peeling. They clearly know this is an issue since it is specifically listed in their insurance policy as not being covered.
Of course, when they sell you the insurance they tell you "it covers everything!".
My bigger issue at this point is that you can not get anyone at Hank's to call you. I have reached out to them via their website on multiple occasions with no response. I filed a complaint with BBB, and they didn't respond to them either. It is hard to believe that a large company doesn't have someone responsible to address contacts to their website. Really disappointed in " Hank's FINE Furniture "

ADVERTISIMENT
Helpful? 0 0
Share
Reply

More Hank's Fine Furniture complaints & reviews

0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

31 complaints
5 resolved 26 unresolved

Hank's Fine Furniture contacts

(added by reviewer)
PO BOX 6870, Arkansas United States
ADVERTISIMENT