Hank's Fine Furniture

I purchased a sofa in November 2017. I replaced the fabric cushion covers in the summer of 2019 and was told my actual cushions needed replaced. The cover split at the zipper and no one will make it right nor have they replaced the cushions which have a 7 year warranty. Not sure how to spell her name but the manager in Conway, Niki has done nothing but lie about taking care of this. She said she'd get back with me on a Thursday and that has been three weeks ago. Called yesterday but she was busy and never called back. I'm going to write a letter to the manufacturer and maybe they'll make it right or pull the line from Hanks.