Halfords Group

Any one going to halfords alperton...
Beware!
We went there to look at hayes book and there was a open book lying there, we started looking at it, the store manager came in and said its not a reference book. We said it was open, we are just looking so that we can buy it. And then, he shouted at us, abused us and literally drew us to the front door and kicked us out. May be he was a racist or some one who thinks he owns the company... Or may be he had a bad day, but still no way to treat your customers in country like uk and company like halfords.
But beware when you go there...

I recently took my sons cycle in to Halfords crewe cheshire to be repaired as i am disabled now and am unable to fix it myself. The "KId " who served me was pleasant enough, he took my mobile no and said he would ring when the work was done. We waited for nearly 2weeks, then i had to go in and find out what was going on? I was met by 3 young lads laughing and joking for about 5 mins while i waited to be served, i was the only customer in the shop. Finaly after clearing my throat twice, i was greated with " Hey up Mate, What can i do you for?" I was not too impressed as i has never set eyes on this youth before in my life. I dont exactly look like a kid myself either! Im in my 40s. I asked ploitly about the state of repair of the cycle? He huffed and sighed as he thumped the keys on the computer. " Its ready do you want it now or what?" "I replied er yes if its not too much trouble" He left to a room at the rear and returned with the bike. He pushed a piece of paper at me " Heres the bill Mate" i looked at it it seemed to be reasonable enough at £21.98 "Ok" I said fine thanks. we wen tot the desk to pay and he thumped the poor keys again he then asked me for £29.97. I looked at him " pardon?" He said "its £29.97" How come?" I dunno i didnt fix the thing did I ? I asked him to" find out for me or i would only pay the ammount on the bill" He wandered off and returned "Its for the brakes if ya not payin for em ill take em off now, its up to you Mate" I not impressed i asked to "see the manager" "He's busy and cant be disturbed" Fine give me the bill then." Alright mate don't get shirty with me it's not my fault" I paid and on the way out i asked at the downstairs desk to see the manager for cycle repairs, "he's on his break and not to be disturbed" I have never had such poor and blaitently bad customer care in any shop ever to date. If they insist on employing Childeren to work the counters at least use ones with more than one brain cell between them. I will follow up this as soon as i find the Hlafords complaints site.

I parked in Halfords own car park and spent 1hr 4 mins to select and purchase a GPS worth GBP 200.

Today I received a parking fine of GBP 50 from their own parking company, stating I had exceeded the maximum time of 30 mins for their customers.

I read the policy today and it is a maximum 30 mins and no return within one hour. Maybe my fault for not reading the sign fully but I did not expect to be fined when I was shopping in their shop. Maybe I should be more concerned because a few days back I purchased a part for my bike and then went back to purchase additional items. Hopefully it was more than one hour between visits.