Haier America
Reviews and Complaints

How come you guy not buying warranty which is only cost less than $20 in Walmart for 3 years? I will save your headache, if the ac is broken, it can be replaced with a new one.

I bought this product on 7/1/13 in Rockford, IL I did not start using this item until 8/6/13 when I arrived at my new house in Florida someone stole the central ac before I got here and by 8/14/2013 the product quit blowing cold air. I called Haier on 8/18/2013 which call center is in the Philippines so understanding them is difficult. They gave me a ticket number and told me a repair shop would be calling me to fix this item within 24-48 hours gave me the phone number, the next day Haier called me told me they would have the repair shop call me (Monday). Thursday I called the repair shop after no call. They said they do not even work on AC units. I called Haier back they referred me to another company gave me a new ticket order and said another 24-48 hours to schedule an appt. I called on that Friday the 23rd. They said it would be the 5th of September before they could get out for the appt. I said can you fix it sooner if I bring it in. They said YES! September 4th this company had an automated system call to remind me of my appointment. I called the next day and asked if my AC unit was completed she said no it is sitting on the testing table. I said ok great can you find out when this unit will be ready or what is going on? She said she will have the repair guy call me no call back. I called the next day same story oh I will make sure no matter what he calls you. Monday 9th I called and told them I would like to speak to the manager or owner. He got on the phone and stated the seal was broken and the air compressor it will probably be replaced because it is too much. He already turned the report in to Haier. So I hang up with this man after lecturing him about his follow through techniques. I instantly call Haier they say it is in the review dept with the engineers in the verification department. I call back the next day and the day after that and so on. I said every time I call you tell me that you are going to call me back and I get nothing. One guy said I will call you back and he left me a voicemail at 12pm when I asked him if he could call me after 6 pm Eastern Time. He knew nothing because he could not get a hold of the engineers in the verification department. On September 17th I emailed the company no response back. On Wednesday the 18th I called and refused to be put off again which they did try and demanded to speak with someone in the engineer verification department. They finally put through and the guy asked me to email him my receipt which I did with the box that had my serial number attached to it for more proof. This man told me he was locating a new unit and would have it sent out immediately and I should have it no later then Saturday Sept. 21 since it was going to be shipped from Georgia to Florida. Today is Sunday September 22nd no AC unit and no email back from the company. This company is horrible if they would of sent me a refund I would not of bought another unit from them. I would of went with LG as it is 100 degrees in Florida and we have one small AC unit that has been running the whole month and has done a great job. Also this AC unit is very loud.

I bought 2 of these AC's last year at a walmart store. Both didn't last 2 months. Contacted the company with the run around. Will not buy any of their products again. Ended up buying 3 AC's at Sears. All are Kenmore's and those work fine today.

People beware of Haier junk products!

We purchase a ac on 4th June and install on same day but its not working from 8th June I called so many times to their people but no one can listen to us and no one can attend the complaint.

I read great reviews on the Haier 8000 btu a.c. and man were they ever B.S. From day one I could tell it was not a good unit. The 6000 fridgadare cooled my room much better, I think this one is going back to Lowes.

I have Haier AC, to get it serviced, I tried vied their web page service number but nobody was picking the phone...then I put a complaint but no use... I think it is better to stop buying the Chinese products..

I bought Haier 4 Ton AC for my 14x17 feet room. Its $1, 500 worth of junk. This is my first purchase of Haier and I wish that I read the reviews here before buying such an expensive item from them. The outdoor compressor starts for 5 minutes and indoor unit throws cool air, but after 5 minutes, outdoor unit shuts down and will not start again for 10-15 minutes, by the time compressor starts again the room is hot, and this is at the lowest temperature setting.
Never Buy Haier. You have been warned.

Paid $200 for my Haier AC unit...it has such large vent openings on the top of the outer part of AC housing, it allows LIZARDS to crawl into the unit; of course they die, and I really have no way of getting them entirely out of the unit! Outside water drainage has also ALWAYS been a problem, as well. Now, the unit has begun to drain INSIDE my home, even though it is properly tilted to the outside, has plenty of air flow inside and out, the filter is cleaned weekly, and both inside/outside coils are CLEAN, for proper air flow! Obviously, the drain hole somewhere INSIDE the unit is clogged, and it is NOT something I can fix! I've had the unit less than 2 years, and actually returned 2 units to Walmart within the 30 day purchase period, for poor manufacturing, AND...one unit actually had rust on the bottom of the pan right out of the BOX! I now have a call in to Haier, and spoke w/a Supervisor about these issues of this MOST POORLY designed AC unit! VERY upset, and would NOT recommend a Haier AC unit to ANYONE! Oh, BTW - Walmart no longer even carries Haier AC units, and NOW I KNOW WHY!
Kathi Holman

This was the worst possible thing i think ive ever boughten! Haier AC sucks will not go below 75 and my room is TINYYYYYYYYYYYYYYYYYYYY ... and all that wasted effort trying to put it together and get it in my window ..F###### Piece of S### SOOOOO MADDD! >()

I bought HAIER WASHING MACHINE in June 2006 of PkRs.27000/= when 2009 comes i face problem then i call to Haier Service Center in Sargodha Pakistan. They gave very quick services and uplift it for fix problem. After checking they asked that some parts are faulty which will come from china. hopefully your complaint will solve in one month. It's unbelievable but it's true that after 07 months their statment is same when parts come then they fix problem. I make calls to their head office in Pakistan, mails their official address, but you people will surprised no response. Now i am contacting consumer court in sargodha Pakistan.

DON'T BUY HAIER. You'll regret it...Please don't buy Haier it have world's poor after sale services...

We bought a microwave oven 23/4/07 we'd been using this but after a 2 months it suddenly stopped working. We made end no. of complains a man came from service center and assured us that will repair the microwave but never showed up again... We still are waiting after a month but we dont get to hear from them any more... We never had expected such a service from haier... now as our family friends come we suggest them not to go fr haier products anymore as their service is pathetic and poor.

Mr. Sahid, H.O.D.
We have bought a wasting machine from miraroad from shenahanjali in 2007 model no.wg1135 but we never got a satisfaction of a washing machine as every week we had to wash clothes by our hands. After several experiences we have come to a conclusion that your customer care servicecentre at Mira road particularly is pathentic . They have no no skill to repair a washing machine and also no manners to talk with the customer . We have requested for a full machine checkup but each time they come only to take Rs.250 and fill their pockets . They dont even bring their equiptments properly .Each time some or the other equiptment is missing . We are fed up of all this. If u cannot provide proper machines and proper services to the customers then i advice u to close your company . we are totally fedup of all your nuisence . WE REQUEST U TO TAKE A STRICT ACTION OR ELSE WE WILL HAVE TO TAKE A STRICT ACTION AGAINST U .
YOU ARE ADVICED TO REFER ALL THE COMPLAINTS ON YOUR ID . WILL BE GOOD FOR WEALTH OF YOUR COMPANY OR ELSE CONSUMERS WILL HAVE TO FORCEFULLY TO GO TO CONSUMER COURT AGAINST YOUR COMPANY.

I had bought a Haier Split AC on 23rd May 2007 in Lucknow. Since the time I bought it there were cooling problems. Every year I kept reporting this to the technicians who visited my place for servicing. But they kept telling me that after service it will be fine.
It never got fine. The cooling is there but it is very less. Finally last year a technician admitted that yes there is problem in cooling. He said that another technician from Haier will visit my place but no one came.
Now AC is going out of warranty and product is at its worse.

Dear Friends,
I was having the same customer issue with Carrier AC.Since I was planning to buy one more AC so i thought of buying and AC with good customer service.I read a lot on various forums and ultimately came on the conclusion that in india service sector is very poor.Not only AC but what ever product you buy you will face this issue.
So best of luck to all of us for the future.
Rupesh Kumar

I bought a refrigerator on 8th april, 2012 . but there is internally gas choke problem. i come to know on next day when it was not cooling. i complaint for this to dealer nd company. but still today they are not trying to solve this problem. So bad company is this HAIER. Listen everyone plz don't but any haier product . It is the worst customer service ever i hav seen. I told the dealer for changing the fridge bt still today he is making me fool everyday with the HAIER executives. Now i will go to consumer forum for complaint against the dealer nd against the company.

- Anil Mahawar

Mr I wish to inform you that I purchased anew LCD 32INCHES from your showroom in Dehradun on 6th of DEC2011 as we started viewing the powersupply circut blasted.I complaint to your service centre, Mr Rahul had send Mr Bhatia on complaint Mr.Bhatia told us that power supply circut of your L.C.D has failed he has taken a week to change and as he pluged the L.C.D the same circut blasted again... Mr.Bhatia gave acall to Mr.Rahul on his mobile that there is a manufacturing defect in there L.C.D and he suggested him for replacement. But MR.Rahul has not taken any response on his suggestion and ignored the fault of L.C.D now my L.C.D is in lying in your service center from last 15 days... Now you tell what to do. May i go to consumer court ?
Ajay Gulati Senior Journalist.([protected], [protected])
address-67/5 moti bazar kashmiri lal building d.dun E.mail-ajaymeenu1965@gmail.com

i bought a haier semi automatic washing machine XPB62-0613D on 22/7/11 from then to till now it got repaired for 2 to 3 times by your costumer care guy.. and the machine has some motor problem so for that we asked that guy to replace over machine then he contacted us with subramanyam mechanical engineer of the haier company his contact number ([protected]) and the subramanyam told us that he will replace us the machine within 8days and now its over the days like 15 to 20days..
today again we called him up and reminded him up of the replacement of the machine, the subramanyam is telling that no you just take and come the machine to over place will again check it and then will decided to replace it or not..
we are just feed up of that is these the way to response to the costumers i want you to take a serious action against it...
response me @ syedakram505@gmail.com will waiting for reply... cell phone number [protected]

i bought washing machine and register a complaint over 2 months ago...the engineer refused to believe there was a problem...he said it was working fine...although i told him repeated that the machine vibrate violently...i had to replace the outlet pipe paying 600 since the machine moves away from the connections...the BSM (branch service manager keeps telling me it will be resolved soon...they r expecting a courier of the PCB...nothing so far...havent been able to wash clothes for the last 2 months...shud i ask them to reimburse my part replacement cost n drycleaner bills?...i regret buying the machine...used IFB for 13 yrs without any complaints...frustrated n fed up with Haier...n there attitude...

I do aggree with the above views, Haier is the worst with the bad customer service. Am also facing the issue with LCD wall mount kit not provided from Haier from last 3 weeks, as it was commited to be provided within a week. After 3 weeks still my service request is not attended from Haier..

Regards,
Milind Patil

Dear All,

I have a Haier full automatic washing machine, bought in chennai viveks ltd. If any repair comes the service people will come in within 24 hours, but the guys coming are very much inexperienced, they come and open the machine and just explain in their mobile to their boss abt the problem, finally close the machine saying some other expert will come tomorow... thas alll tata bye bye only. When u ask again in the customere care about the problem, they are saying like the complaint is closed.

Dear Haier if you dont have a proper customer service center why u r selling ur products. Electronic goods are to be serviced periodically particularly any problem occurs. only for name sake u have customer service center that to with amateur repair guys. In Chennai Z-axis is the authorized service center for Haier and elctrolux. I feel its better to do the repair works privately. y becoz after they service, instead of solving the problem its get increased. I WONT RECOMMENDED HAIER TO ANYONE.

Do not purchase any product made by Haier. My microwave stopped heating just after the warrentee was expired except for the magnetron which has a two year warrentee. It doesn't matter because Haier refused to do anything about it. These products are garbage and do not last. If you have a problem, you can forget about service.

Tv not working informed within warrenty period, promised to repair, then replied willbe refunded ...later no reply at all to telephone calls. The final contact and Name for the Haier Tv authority in Dubai : LANEESH KUMAR [protected] / laneeshv@gmail.com

warrenty period now over/ By promising only either repair or going to refund. finally no answer to phone calls By the above mentioned .

I purchased the handset on 24 aug 2007 and i faced problem that it stopped charging suddenly after 16 days on 11 sep 2007 i went there they told me its main board has to be changed it is under warannty and they said after 15days we will call you and we will repair it now it has been 2 months now they dint called me and whenever i called them they are not responding to me and today when i called so they misbehaved i said them that i will go to consumer court so they said that do whatever you want even there manager also not responding to me i said replace my handset with other even this they are not doing any thing.

i am using samsung HC-C6000 since last 1 year and device is stopped functioning now. since 1 year i hv faced many issue related to software and hardware. now the device is stopped working and showing me the error UI0000.

Dear Sir,

I am using Haier c5000 Mobile is not working after switch on display show the error fm.log.c 00328 and nothing working my mobile tell me what can i do. pls send me urgent sir

I have haier duel sim handset i.e. Z702-Double.Here the vibrating mode could not work even i had changed it into vibrating mode.
So what to do in this case please suggest me as i already contactact to local haeir dealer at panvel bt he unable to solve it. So what can i do in this case .

i have purchased haier mobile model d1200 in april 08 the piece is so bad that in six months both batteries are useless and piece is hanged daily

so what to do in this case i have contact haier dealer in local place kalyan but no use they are not giving proper response in this matter

Dear All,

I am from Chandigarh, had purchased a Haier Mobile set(M230), and it is giving a problem of Battery backup, I have approched your Haier outlet/sevice centere for the purchase of Battery but they are saying we donot have a accesories, Kindly suggest where to approch for the same or pl provide service centre contact number its urgent.

Pls help Me...

Regards

Prabhdeep Sodhi

I have brought Haier mobile on 14/01/08 model no D1200, with in one month it got repaired. I gave the mobile for servicing, First they informed me about motherboard is notworking "we may replace the mobile please come after a week" accordingly i went and they informed that" we will get repired instead of replacing please come after another week, finally theay gave the repaired one after twoo weeks with lot of harrassement and time consumed. After one month again the same problem, the same story repeated but they repaired the set out of way. Once again the problem is as usual, now the mobile is in servece center, GOD knows when they will give to me...totally all these process take more than 1 month lapse for my usage of mobile, these thing make me lot of harrassement and loss of important contacts and time.so i request the haier company to kindly return back the money or giving another model which is proved in the market atleast in the warranty period the mobile should work.