CB Grocery Stores and Market H-E-B Complaints #62-81

H-E-B review: Allied Universal Security

RWJustice of Pflugerville, US

Jan 12, 2023 7:44 pm UTC

Verified customer

This incident occurred on 01/11/2023 at 12:32 PM at the HEB on 12407 N. Mopac Expressway, Austin TX 78758.

A security guard named Robert S. I believe, hired by Allied Universal Security Services, prominently appeared in front of me in a coordinated effort with the MetroAccess bus to obstruct and capture me on his body cam without permission. After capturing documentation of his behavior, he followed and yelled at me creating a scene as though I were stealing. He stood by my car talking on his radio before I left as the MetroAccess van conveniently followed the both of us.

Now, this kind of behavior has happened at several of your stores before and I now consider it as racial profiling and harassment. If it continues, in addition to publicizing this behavior online, I will take immediate legal action.

Desired outcome: Have this security guard fired. Also, never have your security guards come near me as though I am doing anything wrong again.

H-E-B - Allied Universal Security - Photo 1

H-E-B - Allied Universal Security - Photo 2

H-E-B - Allied Universal Security - Photo 3

H-E-B - Allied Universal Security - Photo 4

View 0 more photos

0 comments

Add a comment

H-E-B - privacy policy scam 5

Resolved

H-E-B - management 1

H-E-B - pharmacy 7

Resolved

H-E-B - disrespectful cashiers 6

Resolved

H-E-B - e gift cards 1

H-E-B - unethical, unprofessional behavior against heb security personnel at the store at 725 e. villa maria in bryan tx.

H-E-B - Pr-packaged salads 1

H-E-B - rotten food

H-E-B - Manager not attending to customer that are handicap who asked for assistance!

H-E-B - Very poor service 2

View all H-E-B reviews and complaints

H-E-B Contacts

H-E-B phone numbers

+1 (210) 938-8357

Click up if you have successfully reached H-E-B by calling +1 (210) 938-8357 phone number 0 0 users reported that they have successfully reached H-E-B by calling +1 (210) 938-8357 phone number Click down if you have unsuccessfully reached H-E-B by calling +1 (210) 938-8357 phone number 0 0 users reported that they have UNsuccessfully reached H-E-B by calling +1 (210) 938-8357 phone number

San Antonio, Texas

+1 (800) 432-3113

Click up if you have successfully reached H-E-B by calling +1 (800) 432-3113 phone number 0 0 users reported that they have successfully reached H-E-B by calling +1 (800) 432-3113 phone number Click down if you have unsuccessfully reached H-E-B by calling +1 (800) 432-3113 phone number 0 0 users reported that they have UNsuccessfully reached H-E-B by calling +1 (800) 432-3113 phone number

Outside of San Antonio

H-E-B emails

customercare@heb.com

100%
Confidence score: 100%

Support

H-E-B address

River Annex Compliance Building, 646 S. Flores Street, San Antonio, Texas, 78204, United States

H-E-B social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 25, 2026
View all H-E-B contacts