The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Gumtree.com — featured adverts really suck!

Valerie Review updated: Mar 09, 2020

Gumtree (www.GumTree.com) has just pinched £20 from my credit card - without featuring my ad as promised.

I have the gumtree invoice and the gumtree ad approval to prove my point - but my gumtree advert is nowhere to be seen and has been deleted.

Meanwhile the £20 fee has already been grabbed from my credit card by gumtree.

I have emailed all of the staff, but they are not responding.

The advert was not offensive, and there are many other free adverts of similar wording (And type) on gumtree.com.

After doing further research, I have found out that gumtree frequently creams such funds off people's credit cards on a regular basis.

Many of the featured advertisers who do not follow up their paid adverts will then be duped into thinking that gumtree has posted their advert - when in fact their ads have since been deleted.

My advice is that you should not upgrade your free gumtree advert to a paid featured gumtree ad until gumtree comes clean on it's fraudulent advert deletion policies.

Updated by Glenice Lightly · Jan 28, 2020

My complaint may be because I have an old iPad. When I click on to gumtree it doesn't come up when connecting to customer.
Updated by Mark Pagett · Oct 02, 2019

Also following on I have a place name of Blakeney GL154AG.
Updated by JMH1974 · Sep 02, 2019

Our Company was left a 1 star rating by someone who we have never had contact or sold an item too
we have been advertising on gumtree for 8 years plus,
this person has been on gumtree 1 week and leaves negative FAKE reviews and they cannot remove it.
absolutely disgusting
we suspect it is a competitor.
Updated by Mother b · Apr 24, 2018

I have paid for my advertisement for a job It was there and now it has disappeared
Help me please
Updated by momaha · Feb 16, 2018

motorcycle ad [protected] please put up front [email protected] tel [protected]

Read 86 comments

More Gumtree.com Complaints & Reviews

Responses

Ra
rakshitha pavana Mar 09, 2020

This comment was posted by
a verified customer

Verified customer

Hi,
I had sold 40 inch TV and 2 Bose speakers last month and wanted to claim back my items sold. I will be paying back the money transferred by the buyer.The buyer is not ready to return my items sold.How can i claim it back?


0 Votes

Cancel Submit
Gl
Glenice Lightly Feb 03, 2020

This comment was posted by
a verified customer

Verified customer

Am having trouble connecting with gum tree to buy or sell. This has never happened before. Just clicks off when I try to get through. I do have a old iPad and this may be the reason but love gumtree and cannot understand why I'm having these troubles.


0 Votes

Cancel Submit
He
Heather Isaac Oct 09, 2019

This comment was posted by
a verified customer

Verified customer

A guy called Graham messaged me regarding my motorbike. We arranged a time and I gave him my address. He did not turn up and did not reply to my two further messages. I am worried that he knows my address and he might try and steal my bike.


0 Votes

Cancel Submit
Ma
Mark Pagett Oct 08, 2019

A Taylormade m4 golf club was advertised at which I paid through my bank £150 .00 as yet I have not received anything. His name or alias is Paul Merry Acc no 60-83-70 sort code [protected] can you help.I am sending this as You sent me an email about suspicious activity of this member.

Regards Mark


0 Votes

Cancel Submit
Jm
JMH1974 Sep 09, 2019

Our Company was left a 1 star rating by someone who we have never had contact or sold an item too
we have been advertising on gumtree for 8 years plus,
this person has been on gumtree 1 week and leaves negative FAKE reviews and they cannot remove it.
absolutely disgusting
we suspect it is a competitor.


0 Votes

Cancel Submit
Sy
Symcity May 08, 2019

This comment was posted by
a verified customer

Verified customer

Hi I was wondering if I could be contacted about road traffic collision company getting my number off your site I was called 4 times with in 3 minute after posting my add and I think the people using you site should be made aware of and I would hope to hear some feedback on this matter thanks


0 Votes

Cancel Submit
Ca
Carole Andrews Mar 02, 2019

This comment was posted by
a verified customer

Verified customer

I am trying to update my Ad For Sale 3 piece suite. But the page won't take the Price!!
please advise how to do & WHY this won't work/ Thank You.


0 Votes

Cancel Submit
Sw
Swaroopbhai Shah Nov 13, 2018

This comment was posted by
a verified customer

Verified customer

I am having lot of difficulty applying for jobs. I tried applying many times for a position but I keep getting error messages as follows "Unable to send message, please try again"

I have never had any problems before applying for jobs.

My number is [protected] and my e-mail is [email protected]


0 Votes

Cancel Submit
44
445lisaa Nov 12, 2018

Please note... If a man called richard degoth tries to buy a puppy or any pet.. Please be aware this man abuses animals... Can you please make people aware... Thankyou..


0 Votes

Cancel Submit
Ki
[email protected] Nov 12, 2018

This comment was posted by
a verified customer

Verified customer

Hi I put an ad for a service. It costs me 24.99. It was taken off after one day. I didnt know I put in wrong catogary. Can I hv a refund. I hv allerted paypal also

Regards kirsty kane


0 Votes

Cancel Submit
Ka
Katie O'Malley Oct 31, 2018

This comment was posted by
a verified customer

Verified customer

I posted a item I want to sell and got nothing but creepy men messaging me. There doesn't seem any way I can report them or block them. This SHOULD be in place! Is there a process that allows me to block and report these people? If there isn't a way, are you going to put one in place?


0 Votes

Cancel Submit
Ri
Riad M Sifaoui Oct 21, 2018

This comment was posted by
a verified customer

Verified customer

Hi,

I have put and add in your website. i`m experiencing a lot of calls from people asking if i have been in a car accident.

is there a way to avoid receiving those call, as i never experience that much before posting on your website

Kind regards

Riad


0 Votes

Cancel Submit
Re
Reno Kassmann Oct 15, 2018

This comment was posted by
a verified customer

Verified customer

i try since weeks to put an add on gumtree. i can fell out all the details and than click on "post" but nothing happen at all.


0 Votes

Cancel Submit
Wi
will lockhart Sep 18, 2018

This comment was posted by
a verified customer

Verified customer

+viewing images -

images are too small, be useful if could enlarge images


0 Votes

Cancel Submit
Ru
russellhill Sep 03, 2018

This comment was posted by
a verified customer

Verified customer

my add for sale e a Classic Falcon Sedan, $2600.00 has not been bumped up. I paid to have it done. russell hill


0 Votes

Cancel Submit
Ni
Nicola Parkin Sep 03, 2018

This comment was posted by
a verified customer

Verified customer

Why do u have a amphibians section in your pets section but u don't allow frogs!!! Rabbits take more looking after than frogs but u allow them.i think u Need advise from animal specialists ie vets, reptile keepers not the RSPCA no one with any sense listens to them,


0 Votes

Cancel Submit
Ca
Catherine E Sep 01, 2018

This comment was posted by
a verified customer

Verified customer

I posted an advert on your website and you told me I had to amend it. I did, and you then took my advert off and suspended my account. I'd like to know why you're treating me as though I have done something illegal.

I'm not sure what I've done to garner such treatment. I hope this is resolved soon.


0 Votes

Cancel Submit
No
nothing32 Sep 01, 2018

renault scenic
selling scam
will ask for deposit and car won't be there
pointed out to a facebook group reporting as turned up on site


0 Votes

Cancel Submit
Ti
Tiffluvxx Aug 29, 2018

This comment was posted by
a verified customer

Verified customer

I recently posted an add on gumtree and it charged my bank 2 amounts of 17.99 I would like this refunded as the add didn't even appear


0 Votes

Cancel Submit
Ia
Iain Adams Aug 28, 2018

In have recieved an email from you thanking me for an advert I have not posted. It is bogus and needs to be removed immediately.

Ad reference number:

[protected]

I live in London and am 400 miles from Liverpool - get it down asap please


0 Votes

Cancel Submit
Yu
yuio Aug 28, 2018

This comment was posted by
a verified customer

Verified customer

hi i ray would like my account closed asap as i do not use it i deactivate it and do not want others to use it


0 Votes

Cancel Submit
Mo
momaha Aug 28, 2018

paid £18.oo two days ago for ad to go up front on paige 5 now 0n 17 second day not happy with that could you put it front please ad id [protected] my email [email protected] tel [protected] if its not put up front mite as well done it free thanks john


0 Votes

Cancel Submit
Mo
Mother b Aug 21, 2018

This comment was posted by
a verified customer

Verified customer

My advert was put on the site for about 10 minutes and has now disappeared Tried long and hard to contact them, doesn't seem that anyone there
Paid money to them
Want some answers
It's very frustrating and looking at other complaints This seems to be a usual kind of thing with them


0 Votes

Cancel Submit
Ro
ROGER BARINIA Aug 20, 2018

This comment was posted by
a verified customer

Verified customer

hi...
I paid a 7 days features for this ad, and it doesn't show on your website.

You agent told mr it's that kind of rotation on the ads and he can see it as a feature ad but not me...

I want to complain.

Thank you.


0 Votes

Cancel Submit
Sm
Smcguiness Aug 20, 2018

This comment was posted by
a verified customer

Verified customer

Brought a car off them and found out the have put a bungee strap on the clunch pedal rang them and asked for some money towards it he was willing too and said ring when you know how much it will cost so rang them back and instead of talking he started shouting and making threats down the phone they shouldnt be allowed to sell cars to anyone


0 Votes

Cancel Submit
Ni
Nicola clegg Aug 20, 2018

This comment was posted by
a verified customer

Verified customer

I payed for the above item and not received it I have contacted the seller 20 or more times with no reply it only cost me 24 pounds but thats not the principle


0 Votes

Cancel Submit
Wh
What'syourbusiness Aug 20, 2018

Gumtree fails to take adequate action in taking down adverts of those who are uncontactable/unresponsive. That counts as false adverttising of an item which is not really for sale and is unattainable. Facebook msrket is much betrer at this.

Ad Id: [protected]


0 Votes

Cancel Submit
Pa
paulus johannes Aug 20, 2018

This comment was posted by
a verified customer

Verified customer

you just banned my advert to find a good home for four goslings. you always seem to be awkward about selling poultry. why? these are just pets like any other changing hands between totally innocent parties.


0 Votes

Cancel Submit
An
Annabel Tucker Aug 15, 2018

This comment was posted by
a verified customer

Verified customer

I cant communicate with you because no one answers the phone and I can't get on to chat help line, so I don't know what to do It is a very frustrating situation. I just need to talk to someone. I have spent hours trying and I cant make any progress


0 Votes

Cancel Submit
Do
Don Totawatte Aug 24, 2016

This comment was posted by
a verified customer

Verified customer

I got an email from a person, and his email address is [email protected]
This email mentioned me to ship my sale goods to his address and he mentioned that he had pay through paypal system, and to send $1000 dollars to an address in United Kingdom.
I replied to him that I am not sending money, until you pay for my advertised goods in the Gum Tree website.
I feel this person does this type of Scams and tries to take others money, Therefore, I thought to report this to you, ?
Can you please take or locate from his hotmail address ?
I have the emails which, he gave to me, for these issues.


0 Votes

Cancel Submit
Ro
rorypallett Aug 19, 2016

I am trying to re list old advert, but have been unable to move cursor in detail box and therefore unable to delete characters and amend description.


0 Votes

Cancel Submit
Ma
Mary Selou Oct 19, 2015

This comment was posted by
a verified customer

Verified customer

I agree that gumtree is a fraud website, now they charging 39.99 pounds to place an advert for job, can you believe how much money they stilling from people? When i saw that is cost that much is said to forget about, because are plenty other websites where i can advertise for free.
Somebody was complaining on top that couldn't promote their massage business, i suggest you to look for massage-directory.net and pay one time for 12 month.


0 Votes

Cancel Submit
Bo
bodyworkout Jul 06, 2015

This comment was posted by
a verified customer

Verified customer

Dont know what all that is www.5kits.net is the best source for HGH


0 Votes

Cancel Submit
Va
vasile Bobic Jan 26, 2015

I have been looking for a house to move al the time I wonted to contact the owner the number that is hide wont revel to me to no one of the ads that I have visit whay?


0 Votes

Cancel Submit
steroids Apr 23, 2014

For more detailed info, please contact us at:
Email: [email protected] Skype: nisery.feng

Shipping Courier: EMS, HKEMS, DHL, support reship.

Delivery time:send products out in 24 hours after payment down, 4-7 days products arrive.

Packing Methods: Carefully packed into Carton box

Payment Methods:Western Union, Bank Transfer, Money Gram

OEM Service: can do customer person label and package the product as the customer's requirement.

If you do need these product, pls add the email address in the inquiry, so we can reply you all the products category asap, tks.

Related products list:

HGH blue/red/green tops ------->(10iu/vial)
HGH blue tops ------->(10iu/vial)
HGH fragment 177-191 -------> (2mg/vial)
HGH fragment 176-191 ------->(2mg/vial)
Jintropin HGH(yellow top) ------->(10IU/vial; 10Vials/kit)
jintropin HGH green top ------->(10IU/vial; 10Vials/Kit )
Hygetropin HGH ------->(8iu/Vial, 25Vial/Kit, 200iu/Kit)
Melanotan II/I ------->(10mg/Vial, 20mg/Vial, 10Viall/Kit)
IGF-1 LR3 ------->(1000mcg/Vial, 100mcg/Vial, 10Vial/kit)
GHRP-6/GHRP-2 ------->(5mg/Vial, 10Vial/Kit)
PT-141 ------->(10mg/Via, 10Vial/Kitl)
Mechano growth factor, MGF, PEG MGF ------->(2mg/Vial 10Vial/Kit)
CJC-1295 ------->(2mg/Vial 10Vial/Kit)
HCG ------->(5000IU/Vial 10Vial/Kit)
HMG ------->(75IU/2ml(Vial), 150IU/2ml(Vial))
EPO(Erythropoietin) ------->(2000 IU/vial, 3000 IU/vial, 5000 IU/vial)
HMG75iu/ vial 5vials /box

BOTOX 100unit, 150unit.Shipping with ice packs.

Clomid 50mg/tab, 10tabs/box

Tamoxifen 10mg/tab, 60tablets/box

Mesterolone Proviron 25mg/tab, 60tabs/bag

T3 Liothyronine Sodium 25mcg/tablet, 100tabs/bottle

Anavar Oxandrolone 10mg/tablet, 60tabs/bag

Anadrol Oxymetholone 50mg/tablet, 60tabs/bottle

Dianabol Tablets Methanabol 10mg/tablet, 100tabs/bottle

Stanozolol tablets 10mg/tablet, 100tabs/bottle, 20mg/tablet, 100tabs/bag

Primobolan Methenolone enanthate 100mg/ml*10ml/vial

Bold 200 Boldenone Acetate 200mg/ml, 10ml/vial

Tren 75 Trenbolone Acetate 75mg/ml, 10ml/vial

Masteron, Dromostanolone Propionate, 100mg/ml*10ml/vial

TE 250 Testosterone enanthate 250mg/ml*10ml/vail

Nomasusut 250(Sustanon 250)

Deca200(Deca-durabolin) Nandrolone Decanoate 200mg/ml, 10ml/vial

Bold 200 Boldenone Undecylenate 200mg/ml, 10ml/vial

Tren 100 100mg/vial

Prop 100 Testosterone Propionate 100mg/ml, 10ml/vial

Depot Cyp 250 Testosterone Cypionate 250mg/ml, 10ml/vial

Also offer following steroids hormone raw powders.

Stanozolol
Boldenone undecylenate
Testosterone
Testosterone enanthate
Testosterone Decanoate
Testosterone propionate
Testosterone Undecanoate
Testosterone Phyenylpropionate
testosterone isocaproate
Testosterone cypionate
Methanabol
Oxymetholone
trenbolone enanthate
Trenbolone acetate
Nandrolone Decanoate
Nandrolone Phenypropionate
Oxandrolone
Methenolone enanthate
Methenolone Acetate
17-Methyl Testosterone
Drostanolone Enanthate
Drostanolone Propionate
Nandrolone
Proviron


0 Votes

Cancel Submit
Ar
araly Feb 19, 2014

Just paid £22.00 pounds to gun tree, my add has been removed, and spook to them and they stated that my money will not be refunded. Should be a way to get that money back, because does not make sense, we talking here, with arms crossed. They should have to give the money back, otherwise give other option...


0 Votes

Cancel Submit
Em
EMS.TRANSPORT.RECOVERY Jan 10, 2014

In the new year i continued my elapsed paid ads on gumtree that i had posted in the past months, they cost £5.50 each, after 17 days i recived an email stating that one of my ads was removed due to it being a duplicate of another ad i posted, it had been straight forward removed and deleted, i emailed the so called gumtree complaints team, and since then till now, all the emails are automated and not responded properly from and individual, as iv asked key questions and not received a straight reply to any of them, the replys are just cut and past with web links to our rules page, iv now come to the point iv had to setup a paypal depute to recover my money and if thats not affective i will go to my card issuer to do it on my behalf.

i have now Just received an email stating its the image iv used now that's the problem?? information in the image?? the image is same image i used for my business cards, business name, email, telephone and 'NO WEBSITE info' as i haven't got a website, this information is through out my listing description and nothing different, also in this email, it said, stating in our rules it states no information in images are allow therefore no refund is given, oh really!!! because you first reason it was removed was because it was a DUPLICATE ad? oh but now its because the image has business info? Makeup your mind!! are you just trying to find a just reason!, ALSO... the DUPLICATE AD you let me keep!!, you gave me the option to EDIT the image or remove it, and that's now done and its still up, so why not the other ad you just DELETED and robbed me of my money!!! i can go on gumtree and find ads day after day from other paying individuals promoting there business, horrible experiance, all automated emails, never using again, GUMTREE FEATURED ADS ARE A SCAM!!!, NEVER AGAIN absolute rubbish!!


1 Votes

Cancel Submit
We
webheadjunky Nov 30, 2013

This comment was posted by
a verified customer

Verified customer

Their customer service sucks. Try searching for how to complain on their website and see how far you get!. Their stupid autocheck routine deleted my ad for no valid reason. They admitted their mistake and reposted only for the stupid autobot to delete it again. And now they arr ignoring my emails. IRRESPECTIVE OF WHETHER YOU ARE A BUYER OR SELLER MY ADVICE IS TO TREAT THEM AS HIGH RISK AND USE CAUTION. WHATEVER YOU DO DON'T GIVE THEM ANY MONEY YOU ARE NOT PREPARED TO LOSE!


1 Votes

Cancel Submit
Cl
clarebecks Nov 19, 2013

This comment was posted by
a verified customer

Verified customer

the site does not work but they still want money ?

>>>>Hey folks, wanna a laugh ?

Such a weird site is gumtree

Advert working ok (but no replies)
Get email from gumtree saying

How's it going?
Hello there,

It's been 3 days since you posted your ad:

Bump up your ad for £17.95

NO REPLIES so why spend £17.95. I did not bump up my ad so they deleted it,

These guys need to be sent on a business/training course on how to keep customers, at the moment they don't have a clue


0 Votes

Cancel Submit
Mi
Michael Mc Aug 26, 2013

This comment was posted by
a verified customer

Verified customer

Gumtree are full of ###, i never really had an issue until a couple of weeks ago, when all of a sudden they started to delete my ads, baring in mind iv'e been using gumtree for some years now, so i know the procedure and my ads have been posted on a regular basis, but since a few weeks ago they keep deleting my ad, when i asked them why they say it's because i'm submitting my ad to the wrong category, but seen as iv'e been using gumtree for a few years i pretty well certain it ain't in the wrong catergory, i'm a DJ so post under community then under the DJ's section, i tried another category only to get deleted again, then it came to light that they are really trying to drive me to pay to be featured or listed in a payed catergory, The thing is gumtree are a free ads site and so that why i use it and i would assume thats why most others use it, but now it seems they want to delete ads that are placed in certain sections to drive you to another section, the worst thing is there are no other sections on the website for DJ's so where would i post, well i can tell you they want you to post in the services section which is a paid section obviously trying to gain extra cash, you would think they earn enough money especially since they have TV adverts, but it seems they are not making enough so would rather drive the free users to pay, well i think they are theiving wankers and the fact is why would you pay for something you have been using for free for the last 2 or 3 years, just doesn't make no sense, i think someone should open up a rival site called GUMFREE and Challenge them for their business since they wanna delete our free ads, also i think we should enlighten others and keep posting our reviews soon the word will get around tweet it facebook it google plus one it the lot then we shall see who wins the battle, without us using gumtree they would never of got anywhere in the first place, as it took us to start using it and promoting it for there website to get traffic, i think they are taking the piss and should be brought down a peg or two so i will be posting bad reviews as much as i can just to let other know how ### they are and to start using another service.


1 Votes

Cancel Submit