GrubhubChao Krung food delivery failure

Order Number: #[protected]-9920239
I ordered 2 dishes for delivery, GrubHub and the restaurant had instructions on how to enter the apartment block and deliver the food to the correct apartment.
The Driver failed to enter the delivery code provided in order to access the flats, GrubHub claim to have emailed and called the number provided however, i received no emails or phone calls at the time of delivery.
I have raised this issue twice with customer service officials and both representatives were extremely unhelpful at providing me with an acceptable solutions.
Due to no food being delivered for this order i would like a full refund for the order as the fault to the food not being delivered does NOT lie with me, and is the fault of the delivery driver and GrubHub.

Oct 11, 2019

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