Groupon.com — account deleted without my consent
I've been a Groupon customer for many years (at least 8) and I use it to get some goods, getaways, etc, I had never experienced any inconvenience. But last weekend I purchased a deal for a hotel in San Antonio, TX. I never got the voucher but you could see the hotel in the groupons available in my account. I even downloaded the app to chat with one customer representative on some questions I had. When I checked again for the voucher, I was not able to long into my account . Incorrect password, and I carefully checked what I was typing, nothing, then I tried reseting the password, but I got a messaage saying that there was no account linked to my email! that's crazy. So my question is what happens with my hotel deal, and another credit I have for a restaurant, how do I get to retrieve those? I am also concerned my card info is linked to my "deleted account".
I sent an email to customer service, they have not been able to clarify what went wrong or to guarantee my personal and financial information is safe.
a verified customer
Did you get your account back??? I have over usd 1, 000 vouchers that I purchased yesterday afternoon with confirmation mails including order numbers... then last night I was unable to access my account... first incorrect password... then when resetting, email doesn't exist... have tried contacting customer support but there is no information and have just been told to wait... im extremely worried if I will get my money back...
a verified customer
@Nika123 this just happened to me too, just bought like 5 groupons, one of them was over 1200 and now my account is deleted
I had the same issue. De-activated my account without any notice. Also had unused deals and groupon bucks tied to it. Sent an email to them (chat function offline and no phone number listed), still waiting to hear back.
a verified customer
@ZB04ski Did you hear back?
This just happened to me today! My account is GONE and I just purchased 200 dollars worth of products and services yesterday. They won't give me an answer or resolution.
a verified customer
@emilygray Any update?
Groupon also deleted my account, I still have $199.20 credit in there. The $199.92 was from an unavailable item that I ordered. instead of credit it back to my bank card, they issued me Groupon credit instead, they gave me no option which made it sounds fishy and now they deleted my account.
Groupon also deleted my account. I had at least a dozen groupons still in there and at least twenty Groupon bucks. I was inactive for about a year, but there was zero notice, consent, or request to do so.
a verified customer
Groupon also deleted my account without notification of consent. I had hundreds of dollars of Groupon bucks.