Greyhound Lines review: Refund denial

On the 18th of this month, Greyhound was to pick me up along with 35 other passengers at 11:55am. never showed up, the reps there had no idea what was going on, they did try to call, but got nowhere. 2hr later bus showed up but didn't allow anyone on due to no a/c and 90 degrees inside the bus. this was heard by all of us. So bus left and they said it would be fixed. Never came back, not any updates provided by staff since they were left in the dark. After 4hrs, I gave up. I was heading to albq for my nephews funeral who just died. I was to speak there. I was robbed of doing my family duty. My Nephew, Josh Sickels service was conducted 10am 19 Aug at Covenant Church if you wish to confirm. Then they offered me a voucher which wasn't even the full amount. NO amount of vouchers can make up this loss. I request the entire 184 dollars be refunded along with 26 dollars reimbursement for gas down to Union Station. This figure is the round trip amount, obviously, since I never made it down, return trip didn't happen either. a voucher to go to the place where internment and service has come and gone is an insult. booking number:[protected]