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Greyhound Lines"priority boarding" extra charge

1
C Nov 21, 2017

I booked a roundtrip seat for my husband, paying extra for the fare that is supposed to provide priority boarding and seating. We traveled Cortland NY to NYC, Nov. 14-16. He needed the extra legroom because of knee surgery. When the bus arrived, it was a Trailways, not the nice new bus shown on the website, and there was no priority seating. Same thing on the return trip. I paid $11 extra on the 14th, and about $20 extra on the 16th. When I called "Customer Service", after waiting nearly half an hour, I was offered $10. Is this a scam?

I look forward to receipt of $31 to settle this.

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