Green DotUnlimited prepaid card

J Feb 17, 2021
This review was posted by
a verified customer
Verified customer

Since 2015 I have held a GreenDot prepaid card without an issue. It was January 6, 2021 when my nightmare began.
On December 23, 2020 after waiting 27 weeks for my Pandemic Unemployment Assistance I received 2 deposits. I felt relieved after all the struggles and lack of shelter I could finally get some type of stable housing and begin addressing my medical needs. I was born with a congential defect of my hip joints which lead to more orthopedic issues as I aged.
On January 4th 2021 I purchased an RV for a little over $5, 000.00. To my surprise I could not readily access my funds or wire transfer to the Sellers bank account. I tried an alternative way of funding thru an online app called Cash App. I was able to transfer funds to the seller in various amounts. On January 5th I made all the payments necessary to pick up the RV and drive it back to our camp spot.
The next day I filed for my unemployment benefit because a message came thru stating the Colorado Unemployment System would be shut down until January 10th. I filed for one week. The deposit for that week was made in the amount of $707.00.
On January 7th 2021 I went to DMV to register the RV and my card was declined. I thought this was odd because I had ample funds to cover the fees.
I came back to the RV and checked my account and there was an email from Green Dot stating I had to validate my identity and to send a copy of my license to Customer Service and once reviewed my account would be unlocked.
I panicked and sent a copy of my license to every fax or email I could find of Green Dots so my funds could be released. The Code Enforcement of Longmont had just issued me a tow warning because I had no plates on my RV and they threatened to impound my home.
Within 2 hours I received an email stating my documents could not be verified. I was extremely confused and panicked.
I spent the next 3 weeks on hold for hours to speak to a representative. Each representative gave me different reasons why my account was still locked. One of the emails stated my account was inactive.
To date february 16, 2021 I still have no answers or access to my pua funds. Eight thousand six hundred forty seven dollars and fifty three cents $8, 647.53 is what green dot denied me access to.
I have sent clear copies of my license along with a copy of my cellular bill. I provided my insurance declaration page showing my RV purchase and address verification. Yet Green Dot will not honor my formal request I made in writing asking the company to refund the balance in the account and issue me a check to close the account. I believe I am being targeted because I am a low income citizen dependant upon Governmental Assistance. This company has targeted many PUA receipants and PPP Loan holders taking all their money including mine. I want access to my money. I waited 27 weeks for Colorado to Approve my unemployment and now Green Dot has denied me access to this Assistance for over 6 weeks now.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.