Green Dot BankUnethical behavior and fraud

R Feb 25, 2021
This review was posted by
a verified customer
Verified customer
Review updated:

On 2/9/2021 I purchased a Greendot Visa money card for paying bills. I had the card loaded with $500. I went to the website and I registered and activated the card. I was never told I could not use this card. I was also not aware I had to upload my drivers license to their website. After I upload the photo, the company is supposed to send me a real card with my name on it after 5 to 7 days. Well... the website shows I am registered and the card is activated but when I go to the link to upload documents, it says the card is not valid and has not been activated. On that site I also cannot upload my license. I have to get through the first step of entering my card number first but the link will not let me. I get an error message every time. So now I cannot access my money and customer service cannot do anything about it. They have my money and I have a prepaid card I cannot access, use or make purchases with. I want my money back or at least to be able to upload my license so I can use the card. I am out $500 and that is unacceptable on all levels.

Responses

  • Rh
    Rhonda Herndon Apr 05, 2021
    This comment was posted by
    a verified customer
    Verified customer

    i agree with mwrren87 to start a lawsuit

    0 Votes
  • Mw
    Mwarrrn87 Mar 26, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I've had numerous issues myself I say we start a class action there's enough complaints if they going to be fdic insured and carry visa logo they need to be held accountqble

    0 Votes

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