Green Dot Bank — Unethical behavior and fraud
On 2/9/2021 I purchased a Greendot Visa money card for paying bills. I had the card loaded with $500. I went to the website and I registered and activated the card. I was never told I could not use this card. I was also not aware I had to upload my drivers license to their website. After I upload the photo, the company is supposed to send me a real card with my name on it after 5 to 7 days. Well... the website shows I am registered and the card is activated but when I go to the link to upload documents, it says the card is not valid and has not been activated. On that site I also cannot upload my license. I have to get through the first step of entering my card number first but the link will not let me. I get an error message every time. So now I cannot access my money and customer service cannot do anything about it. They have my money and I have a prepaid card I cannot access, use or make purchases with. I want my money back or at least to be able to upload my license so I can use the card. I am out $500 and that is unacceptable on all levels.